St. John's Wood Apartments

Reviews

• TC

  Titeyona Casper

  6 days ago
  1.0
  I first signed a six month lease, everything was fine. I had no complaints except for one. I placed an emergency maintenance request Sunday night due to major water leak from upstairs laundry room to the downstairs hVAC closet. I got a phone call Monday, I let them know of the concern of water pooled downstairs but we found the source, no one ever showed up. I'm on my 14 month lease here and theres been I significant change in things that concern me. Such as TRASH, we pay for Valet trash (M-F and supposedly on holidays as well) theres been weeks where my trash has been skipped or they only take 1 bag causing me later to have 2-3 bags. I've called the office and left voice mails, never receiving a response. This is a big deal because we have stray & collared cats rammaging through our trash. The neighborhood has 2 trash compactor for residents as well however since move in both have been well packed and trash surrounds both very large units ALWAYS leading me to believe they have never been dumped. The second incident, I went to the leasing office to purchase a park pass. (Which most places allows) Aaron acted dumb as if he didnt know what language I was speaking and when I tried to explain he yelled that we only get two a month... there was potential new residents sitting in front of him so I walked away. I dont have visitors at all to keep a designated park pass spot in my home so they were misplaced, this was a rare occasion I needed a pass. The next incident is fairly recent, I received a violation for patio furniture and a picture of my car cover under the overhang. I removed the car cover as it doesn't look neat to me neither, but it was temporary for everyday use just about. The next week I received another violation stating "Remove all patio furniture" mind you, I dont own any patio furniture. The only thing outside is a bike thats been there since the first day I moved in September 2025. My husband and I both have called several times to ask questions about the violations, no one has answered or response to voicemails which has now led to this post. A BIG RED FLAG for us should have been the emails about car vandalism prior to us moving in, this is a gated community where they keep the gates open 24/7. After 6pm only 1 of the two front gates close.
• KB

  Kayleigh Bristow

  Apr 2, 2026
  2.0
  My experience with this complex has been pretty horrid. They rarely answer the phone and I have had to go into the office every time I’ve needed anything. I go multiple times and nothing is ever fixed. Ashley and aaron have been helpful in the past but it’s hard to get ahold of them. My washing machine sounds like an earthquake… u can hear it outside. It’s been like that since I moved in and I’ve asked them multiple times to fix it and never heard anything again. Same with the trashfaires trash can.. never got one. There was also a jar of dead snakes in the back when I first moved in. Now my AC isn’t working. However, this time I was pleasantly surprised when the maintenance man (Barry, berry, or Beary) came over late in the evening to see if he could fix it. He put in a temporary unit and killed a mosquito for me! He went above and beyond and he has been the only highlight of this apartment complex. This place is totally not worth the price of rent.. I don’t blame the staff. I feel like they try their best. I blame the owner of the complex for not staffing enough people
• FJ

  Francesca Jones

  Mar 27, 2026
  4.0
  I love the townhome size the rooms are spacious. I only have two problems and that is with the master bedroom bathroom the tub is very slow to drain the water backup into tub when I’m taken a shower and the roaches. But other than that the staff is pleasant and respectful
• KF

  Khaoula Faizo

  Mar 21, 2026
  1.0
  One of the worst places I’ve experienced. My car was stolen yesterday and it made me feel very unsafe. I wouldn’t recommend living here please stay away.
• TD

  T D

  Mar 14, 2026
  2.0
  It’s livable.. rooms are a decent size BUT there’s roaches, different shapes and sizes but I only see them maybe once a week. The process was pretty long getting approved here… also, They WILL tow your vehicle and they’ll do it while you’re sleep. The gym has outdated equipment.. weights are missing. The stair master is completely useless. The bathroom holds smells. There’s always a weird smell in the bathroom and the plug in the bathroom is placed in a weird location so I can’t put an air freshener plugin in there. The dog park never has poop bags available

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