Business Details
About
Apartment Building
Come to St. John’s Wood for a unique experience in Richmond apartment living! Our spacious one, two or three bedroom apartment homes (up to 1,336 square feet) with fifteen different floor plans, in townhouse or garden styles, offer features you’ll love. You’ll also enjoy the resort-style amenities, including two swimming pools, poolside entertainment area with cabana and gas grill, tennis courts, playground and a large, fully-equipped fitness center. Also, ask about our utilities included plans for no water or gas bills!
Details
- Onsite servicesAvailable
- Free parking lotAvailable
- On-site parkingAvailable
Location
St. John's Wood Apartments
901 St. John's Wood Drive, Richmond, VA
23225, United States
Hours
Reviews
3.6
647 reviews
5 stars
347
4 stars
59
3 stars
42
2 stars
31
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Kristen and Aaron received high praise for their exceptional customer service and informative tours, making a positive impression on potential residents.
Management Issues
Numerous complaints highlighted disorganization and poor communication from the leasing office, leading to frustration among current residents.
Maintenance Problems
Residents reported ongoing maintenance issues, including pest problems and delayed responses to service requests, contributing to dissatisfaction.
Property Condition
Feedback indicated concerns about the cleanliness and upkeep of the property, with reports of pests and unmaintained common areas.
- JKJordan Kim1 day ago2.0These are the garbage dumpsters at the leasing office. They took away the dumpsters at the end of each road and replaced them with a compulsory $25/month valet trash service. If you want to throw away anything larger than the provided trash can, you can dump it here. Who would have thought that taking away the many existing dumpsters would lead to a giant pile of garbage at the leasing office?
- TWTT WoodleyDec 17, 20255.0I enjoyed the experience with Kristen. She answered our questions before they were asked!! Thank you so much Kristen!!!
- VGVincent GibsonDec 15, 20251.0Don’t move here unless you want your car to be towed at least twice a year for parking in front of your house. Me and my wife have gotten towed for parking in spots that are not at all labeled saying you cannot park there. I swear the leasing office is in bed with the towing company to squeeze extra money out of the tenants. It’s ridiculous.
- SLSteven LowreyDec 13, 20255.0Kristen was an INCREDIBLE guide in the process of finding my future home. She was very nice and helpful. A very positive soul have in this situation. I left today wanting to apply the second I hopped into my car
- IPIvy Von PerbandtDec 6, 20251.0I'm not normally one to leave public reviews, but I've been so beyond frustrated with the leasing office since I moved in over a month ago and this seems to be the only way to get any sort of attention from them. I've called, I've emailed, I've gone into the office in person, I've even filled out the move-in survey they've sent me and nothing has been done. I love my apartment, but it's honestly not worth the headache of dealing with management. I moved in on 10/31. Laura was my assigned leasing consultant for my move-in process. I emailed a copy of my renter's insurance policy directly to Laura on 10/28, four days early. I received no response or action from Laura, and on 11/1 I received an email from GSC Management stating that they were charging me for their policy as I failed to provide my own proof of insurance. I sent Laura a follow-up email in regards to this fee since I had, in fact, previously sent her my policy. Again, no response. It is now 12/6 and the charge is still on my account. I noticed the charge when I attempted to pay my rent on the 1st, and for the next five days I tried to get it removed before a late fee was added to my account. I first spoke with Aaron, who said that he would talk to someone above him, but that it likely would not be refunded (he did not explain why). The next day, I finally spoke with Laura who apologized for the delay on her end and that she would take care of it and call me by the end of the day. I never received a call. The following day I called the office and asked to speak with someone in billing directly, and was told that they were busy but they would call me back in the afternoon. They did not. I don't know what else to do. I have tried every means of communication and am repeatedly ignored by the leasing office. There is no accountability and no attempt to rectify the situation. Your tenants should not be responsible for your mistakes!
Frequently Asked Questions About St. John's Wood Apartments
What types of apartment homes are available at St. John's Wood Apartments?
St. John's Wood Apartments offers spacious one, two, or three bedroom apartment homes with fifteen different floor plans in townhouse or garden styles, up to 1,336 square feet.
What amenities can residents enjoy at St. John's Wood Apartments?
Residents can enjoy resort-style amenities including two swimming pools, a poolside entertainment area with cabana and gas grill, tennis courts, playground, and a large, fully-equipped fitness center.
Are utilities included in the rent at St. John's Wood Apartments?
Yes, there are utilities included plans available so residents can have no water or gas bills.
What are the office hours for St. John's Wood Apartments?
The office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays and on certain holidays.
Does St. John's Wood Apartments allow pets?
Yes, St. John's Wood Apartments welcomes both pets and dogs.
Where is St. John's Wood Apartments located?
It is located at 901 St. John's Wood Drive, Richmond, VA 23225, USA.
How can I schedule a tour of St. John's Wood Apartments?
You can schedule a tour by visiting http://gscapts.com/apartments/virginia/st-johns-wood/schedule-a-tour.
What nearby educational institutions are close to St. John's Wood Apartments?
Nearby educational institutions include Medical College of Virginia, Elijah House Academy, Richmond City Public Schools, and Leave It To Beaver Child Care.
Are there nearby places for dining and socializing near St. John's Wood Apartments?
Yes, High Life Cafe/Brooklyn Bar & Lounge is nearby and offers cafe and lounge services, perfect for dining and socializing before or after your visit.
What nearby services might residents of St. John's Wood Apartments find useful?
Residents might find nearby services such as Western Union for money transfers, Coinme for currency exchange and ATMs, and Spotless Window Cleaning & SoftWash helpful.