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Rockwood Park

3.8
(291 reviews)

Business Details

3310 Old Courthouse Rd, Richmond, VA
23236, United States
https://www.rockwoodparkapartments.com

About

Apartment Building
Inspired living awaits in the vibrant community of Rockwood Park in the Rockwood neighborhood. Our one, two, and three bedroom pet-friendly apartments invite you into a lifestyle of comfort with modern finishes and convenient features. Meanwhile, impressive amenities and exceptional management services set you up for a worry-free experience. Tour our Richmond, Virginia, community today and discover more about what sets us apart.

Location

Rockwood Park
3310 Old Courthouse Rd, Richmond, VA
23236, United States

Hours

Reviews

3.8
291 reviews
5 stars
182
4 stars
17
3 stars
16
2 stars
11
1 star
65

What are people saying?

AI-generated from recent customer reviews

Staff Responsiveness

Many reviews highlight the helpfulness and friendliness of the staff, particularly Ericka and Debbie, who are praised for their customer service and quick responses to tenant needs.

Maintenance Issues

Several customers reported ongoing maintenance problems, including delays in repairs and unresolved issues, leading to dissatisfaction with the management's responsiveness.

Community Atmosphere

Positive feedback emphasizes the community feel of the apartments, with residents appreciating the clean environment, amenities, and social events hosted by the management.

Communication Problems

Numerous reviews mention difficulties in reaching management and a lack of effective communication regarding maintenance requests and lease issues.

Value for Money

Some residents feel that the rent is high compared to the quality of the apartments and services provided, citing issues with utilities and maintenance.
  • AB
    Angel Baker
    Feb 16, 2026
    1.0
    If I could leave a 0 I would THIS PLACE IS TRASH HAVENT HAD HEAT OR AC SINCE MOVED IN 2024 MAINTENANCE AIN’T SHIT THEY CANT KEEP NOBODY DONT MOVE HERE & THEY GOT ROACHES !!
  • KL
    Kay Lutz
    Dec 23, 2025
    1.0
    PLEASE READ THIS BEFORE YOU CONSIDER LIVING HERE! IT COULD COST YOU AND YOUR FAMILY DIRELY. Some of the 5 star reviews are fake, and they get friends and family to post fake 5 stars to get the reviews up because that's how they get paid. Please trust and believe they will put their money before your well being. I wrote a review 4 months ago about how my heat was illegally out for over 2 days. We called the emergency line, no answer. We got ahold of Yumi in the office, she closed shop early and didn't tell anyone, as we ran into maintenance hours later after she said they would show up, and they had no idea even hours later. We had to pay for every day that was inhabitable (even though it was illegal). When we first moved in our dryer was broken for about a month? I was paying for a laundromat and they didn't reimburse me even though it's technically included in the home. Another problem that ate at my wallet that they didn't care about. Coming to around the time when our lease was expiring, we obviously wanted to leave as soon as possible. I called 5+ times to figure out how the key situation would be handled since I work M-F during there work hours, and they didn't respond. I TOOK WORK OFF the next day to ensure they got to them and they were going to charge us a fee. (Losing more money from taking work off, catch a pattern?) They decided not to, which was basically the first realistically kind thing they have done for us as they are always the ones failing to be reachable. I had called them over 5 times that week, and it felt like they were waiting for another deadline of which I would not be the victim of. YOU NEED TO TALK TO SOMEONE IN PERSON TO CLOSE OFF YOUR 60 DAY NOTICE. I relied on the phone to get access to them, I called and called, and it cost my family and I OVER TWO THOUSAND DOLLARS of bills we weren't even using. Yes, I paid for an extra months rent (no utilities, but a different higher rate since its monthly. Yes, in the midst of moving my family and I had to make it work it basically left us with nothing.) after we moved because they are so inaccessible. We paid the money, we escaped and I finally had felt some relief. They just attempted to send us a utility bill for an apartment we didn't live in or use, about 50$, even though in writing they said they weren't going to charge us as the unit wasn't used. We removed everything on time and the only reason the keys were late was because I couldn't get ahold of them. They don't stand by the word, and it astounds me the lack of professionalism, communication, and blatant care of their tenants. To these people its just a job, they do not care if you're happy or even safe. I am not the kind of person to come raging on a review, but If I could protect someone else from coming here, and they get to save some money, and know their family is safe at home? I will. Don't come live here, they will take advantage, and you can find places with the same pricing that take care of you rather than take advantage. Rockwood is going to respond to this message saying reach out, which is so ironic. They wouldn't pick up anyways.
  • PF
    Paris Foster
    Dec 15, 2025
    5.0
    The front office at rockwood park apartments was extremely helpful and pleasant when I visited, Jasmine was very informative and knows the property like the back of her hand, the units are very cozy and already feels like home , I even got to see the maintenance team fixing up a few things around the property. This is definitely one of the front runners in my apartment search
  • BB
    Bruce
    Nov 25, 2025
    5.0
    Great place to live. The leasing staff is easy to work with and always professional. Maintenance is solid, they show up fast and get things handled. No complaints at all.
  • SS
    Sid
    Nov 25, 2025
    5.0
    Living here in Rocklin has been a really positive experience. The leasing team is always friendly, helpful, and on top of things, which makes a big difference day-to-day. Any time I’ve needed something, they’ve been quick to respond and genuinely pleasant to work with. The maintenance staff deserves just as much credit. They show up fast, fix things the right way the first time, and are consistently respectful and professional. It’s clear they take pride in their work. Overall, it’s been a comfortable, well-run place to live, and the people who work here are a big part of why.

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