Management Issues
Frequent changes in management have led to inconsistent service and poor communication, with many residents expressing frustration over unaddressed maintenance requests and lack of responsiveness.
Maintenance Problems
Numerous complaints about slow and ineffective maintenance responses, with critical issues like pest infestations, mold, and broken appliances often left unresolved for extended periods.
Customer Service
While some staff members, like Ericka, received praise for their friendliness and helpfulness, many residents reported rude and unprofessional behavior from office staff, leading to a negative overall experience.
Pest Infestations
A significant number of reviews highlighted ongoing issues with rats and roaches, contributing to an unsatisfactory living environment.
Community Improvements
Some recent reviews indicate improvements under new management, with residents noting better maintenance responsiveness and community events, although many still express skepticism about long-term changes.