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Millspring Commons

3.3
(130 reviews)

Business Details

9318 Tarheel Terrace, Richmond, VA
23228, United States
https://www.millspringcommonsapts.com

About

Apartment Building
Meet Millspring Commons, your fresh, new address in Richmond, Virginia. Our townhome community brings you an inviting 1, 2 & 3 bedroom townhome in a charming neighborhood. From exploring exciting territory around town or keeping it close to home by taking advantage of a resort-style pool, you���ll always have something to look forward to when you live at Millspring Commons.

Location

Millspring Commons
9318 Tarheel Terrace, Richmond, VA
23228, United States

Reviews

3.3
130 reviews
5 stars
65
4 stars
12
3 stars
1
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Management Issues

Frequent changes in management have led to inconsistent service and poor communication, with many residents expressing frustration over unaddressed maintenance requests and lack of responsiveness.

Maintenance Problems

Numerous complaints about slow and ineffective maintenance responses, with critical issues like pest infestations, mold, and broken appliances often left unresolved for extended periods.

Customer Service

While some staff members, like Ericka, received praise for their friendliness and helpfulness, many residents reported rude and unprofessional behavior from office staff, leading to a negative overall experience.

Pest Infestations

A significant number of reviews highlighted ongoing issues with rats and roaches, contributing to an unsatisfactory living environment.

Community Improvements

Some recent reviews indicate improvements under new management, with residents noting better maintenance responsiveness and community events, although many still express skepticism about long-term changes.
  • JP
    Jennifer Philip
    2 days ago
    5.0
    Grateful for the maintenance team we have! Hard working and knowledgeable
  • BA
    Ben Jnr Acheampong
    6 days ago
    5.0
    Erickas assistance on my renewal was awesome. Shes a people person
  • RF
    Rie Feets
    Dec 15, 2025
    5.0
    Janae is literally the best. Been living here since July 2024. She’s quite literally the best landlord I’ve ever had after 7/8 previous apartments. I love it here.
  • KG
    Kiara Gresham
    Dec 2, 2025
    1.0
    Period of Tenancy [4/2024-11/2025] This review addresses specific experiences during my tenancy at this townhome community, focusing primarily on maintenance responsiveness, management conduct, and communication protocols. Maintenance and Structural Concerns: A significant concern during the lease period involved reported issues of mold contamination affecting multiple units within the complex. Requests for professional inspection and timely remediation were submitted but largely remained unaddressed by management. This lack of response regarding critical health and safety issues resulted in an unsatisfactory living environment. Management Conduct and Legal Matters: The management experience, particularly following the transition to the current manager, was contentious. The attempt to terminate the lease resulted in a lengthy legal process. I can confirm that the subsequent eviction filing brought against me was dismissed in court. Prospective tenants should be aware of a management style that appears oriented toward lease termination attempts rather than conflict resolution. Communication and Professionalism Communication from the property management team was consistently deficient. Formal inquiries, including emails and phone calls, frequently went unacknowledged, leading to delays and confusion. Personal interactions with staff were often perceived as lacking in professionalism and courtesy. Furthermore, there were reported instances of management providing inaccurate information regarding tenant status to outside third-party entities. The property's physical location is satisfactory, but the operational efficiency and ethical conduct of the current management team are severely lacking. The inadequate response to major maintenance concerns and the initiation of unfounded legal actions are highly detrimental factors that potential renters should weigh carefully before committing to a lease agreement here.
  • EW
    Ernest Waddell
    Nov 19, 2025
    4.0
    Ms.Jackson gave me a walk around to one of the apartments that I was inquiring about well not the apartment I was inquiring about but a similar to the one that I was inquiring about, answered every question politely respectful

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