Business Details
About
Property Management Company
Community Group is a community association and property management company based in Virginia.
Location
Hours
Reviews
3.4
388 reviews
5 stars
224
4 stars
8
3 stars3
2 stars
11
1 star
142
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Numerous customers reported poor communication, including unanswered calls and emails, leading to frustration and unresolved issues.
Customer Service
Many reviews highlighted a lack of empathy and professionalism from staff, with some customers feeling neglected and undervalued.
Management Performance
Several customers expressed dissatisfaction with the management's ability to address maintenance issues and provide timely responses, indicating a culture of neglect.
Positive Staff Experiences
A few employees, such as Philip Adams and Brittany Schwab, received praise for their responsiveness and professionalism, contrasting with the overall negative feedback.
Community Management
Overall, customers felt that the management company failed to effectively manage community needs, leading to calls for homeowners to seek alternative management options.
- MMMarryNov 7, 20251.0Does not respond to questions or concerns. Does not do what they are paid to do. Edit (11/13): I will not be sending an email. Your employees are rude and disrespectful if they can be reached at all. The managing agent has a duty to serve the community not just the board.
- TRThenewrudy RudyOct 29, 20251.0The worst HOA property management company. bad communications. My previous community switched to another company.
- CMcale makersOct 9, 20251.0i would give them 0 stars if i could. awful people, 0 empathy for owners in properties management by them, impossible to contact and if you do get in touch with them they give you the wrong information or lie to protect themselves. they should be investigated
- ACA CR.Sep 5, 20251.0My experience with Associa Group has been extremely disappointing. The handling of a serious maintenance issue — a squirrel trapped in the attic — has shown a complete lack of professionalism, empathy, and effective communication. Despite repeated outreach and clear urgency, responses were delayed, dismissive, and often confusing. Michele Joseph in particular demonstrated carelessness and disrespect, which is a poor reflection on an organization responsible for managing an entire community. Rather than providing clear direction or timely updates, communication was inconsistent and left both myself and my landlord without answers. This is not only frustrating but also unacceptable for a company of this size. Tenants and homeowners should not have to fight for basic communication and timely service when their homes are directly affected. The lack of accountability and empathy in resolving this matter reflects poorly on Associa’s ability to effectively manage the properties entrusted to them.
- BPBianca PolsterSep 5, 20251.0Associa Community Group employees will always say "this is a thankless job" whenever persons in neighborhoods managed by them raise issues with the performance of Associa employees. The issue with this statement is that implies they actually do their jobs. If you read through the reviews, see the number of people that have issues unresolved for months. The management should be ashamed. They have fostered a culture of laziness where the ones left hurt are the homeowners. They get to go home from work every day and not worry about anything. These are our homes. We do not get to escape from their neglect and cannot wait 30 business days for basic responses, if any are received at all. If it was a thankless job, then the job would be done. You are not a firefighter, a police officer, or anything else.
Frequently Asked Questions About Community Group
What services does Community Group provide?
Community Group is a community association and property management company offering property and building maintenance and management services.
Where is Community Group located?
Community Group is located at 3901 Westerre Pkwy, #100, Richmond, VA 23233, United States.
What are the operating hours of Community Group?
Community Group is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Community Group?
You can contact Community Group by phone at +1 804-270-1800 or via email at customerservice@associaonline.com.
Does Community Group have a website for more information?
Yes, their website is https://www.communitygroup.com where you can find more details about their services.
Is Community Group active on social media?
Yes, Community Group has a Facebook page named 'Associa - Community Group' based in Richmond, VA.
Which financial services companies are located near Community Group?
Nearby financial service providers include Northwestern Mutual, Brenden Flora - Northwestern Mutual, Nickolas Hammelman - Northwestern Mutual, Fitzgerald Financial Group, CrossPoint Wealth Partners, and Prince Financial Strategies.
Are there any office equipment or wholesale stores near Community Group?
Yes, Canon Solutions America, which offers office equipment and wholesale products, is located nearby.
What nearby amenities might be useful before or after visiting Community Group?
Nearby amenities include employment agencies like Vaco Richmond, medical services such as Mediko and Apex HomeCare, and food options like Sweetooth Ice Cream & Funnel Cake Truck.
Can I find other property management or real estate services near Community Group?
Yes, Coach House Realty and Jeff Hammer provide property management and real estate services near Community Group.