Business Details
About
Apartment Building
Colonial's spacious one, two or three bedroom townhouse or garden plans feature renovated kitchens, separate dining areas and large vanity baths, with washers and dryers included. Ask about our utilities included plans! You can relax at the pool, play tennis or work out in the fitness center. There’s plenty of free parking, plus access to public transportation. We’re conveniently located in Henrico County in Richmond, Virginia, just minutes from downtown, VCU, Scott's Addition and more, with easy access to I-95 and 295. Family-friendly Three Lakes Park and Henrico County schools are also nearby. Colonial is the perfect combination of comfort and convenience!
Details
- Onsite servicesAvailable
- Free parking lotAvailable
- On-site parkingAvailable
Location
Hours
Reviews
3.4
395 reviews
5 stars
181
4 stars
46
3 stars
33
2 stars
17
1 star
118
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including slow responses and unresolved issues such as plumbing, pest infestations, and broken appliances.
Pest Infestation
A significant number of customers reported severe rodent and pest infestations, with many expressing frustration over the lack of effective pest control measures.
Customer Service
While some staff members received praise for their helpfulness and professionalism, many reviews criticized the overall management and communication, describing it as unresponsive and unprofessional.
Living Conditions
Several reviews mentioned unsanitary living conditions, including mold, bugs, and general neglect of the property, leading to a negative living experience.
Positive Staff Experiences
Despite the overall negative feedback, some residents praised specific staff members for their kindness and efficiency during the application and maintenance processes.
- AAAfi agbenyegahDec 29, 20255.0Huge thank you to Shiann for coming in today and fixing a problem I’ve been dealing with for months. Both my kitchen sink and bathroom sink were clogged, and she fixed them quickly and thoroughly. I really appreciate her help and professionalism.
- BMBig MissississppiDec 29, 20255.0I work with Tyonia on 12/29 she was very helpful I couldn’t tell if she was a manager or leasing consultant very skilled patient😁😁😁😁😁😁😁😁
- SCStephanie CoatsDec 19, 20255.0Shiann, from the facilities/maintenance team, is amazing! Assessed, repaired and replaced my dishwasher quickly and correctly. Very kind and has great customer service skills.
- KHKeith HowardDec 6, 20251.0I’ve witnessed 3 mice I can’t do it any sound I hear I freak out they make this place so nice until you start to notice small things around the place dealing with a roach is ok but a mice I will not tolerate
- MTMikayla ThornNov 24, 20255.0I've lived at Colonial for about 2 years now. I've had many maintenance requests over the time I've been here. One thing is for sure, though: Shiann and Tremarcus came in and fixed my back door with such promptness, skill, and kindness towards me and my space. I'm grateful to have maintenance professionals who take care of the problem and don't create more while they're here! YAY!
Frequently Asked Questions About Colonial Apartments
What types of apartments are available at Colonial Apartments?
Colonial Apartments offers spacious one, two, or three bedroom townhouse or garden-style apartments with renovated kitchens, separate dining areas, large vanity baths, and included washers and dryers.
Are utilities included in some apartment plans at Colonial?
Yes, some apartment plans at Colonial Apartments include utilities. Be sure to ask about these utilities included plans.
What amenities does Colonial Apartments provide?
Colonial Apartments features a pool, tennis courts, a fitness center, and plenty of free parking, with convenient access to public transportation.
What are the office hours for Colonial Apartments?
The office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 10:00 AM to 5:00 PM, and is closed on Sundays.
Is Colonial Apartments pet-friendly or family-friendly?
While the profile emphasizes a family-friendly environment and proximity to Henrico County schools, specific pet policies are not mentioned. Please contact the leasing office for pet-related information.
Where is Colonial Apartments located?
Colonial Apartments is located at 5501 Pony Farm Drive, Richmond, VA 23227, in Henrico County, just minutes from downtown Richmond and VCU.
How can I schedule a tour at Colonial Apartments?
You can schedule a tour by visiting http://gscapts.com/apartments/virginia/colonial/schedule-a-tour.
What nearby attractions can residents of Colonial Apartments enjoy?
Residents can visit family-friendly Three Lakes Park, explore Scott’s Addition, or check out local venues like Studio 326 at Kirkland Drive art gallery and Azalea Flea Market.
Are there convenient transportation options near Colonial Apartments?
Yes, Colonial Apartments offers access to public transportation and is near Jahnke Road Railroad Crossing, providing convenient travel options.
What nearby essential services are available close to Colonial Apartments?
Nearby essential services include Western Union for money transfers, Coinhub and LibertyX Bitcoin ATMs for financial services, and Henrico County offices for government services.