Business Details
About
Apartment Building
404 Rivertowne Apartment Homes offers roomy, convenient apartments with a sparkling pool just minutes from the heart of Downtown. Ask about our utilities included plans! Our community features twelve spacious floor plans, including studios, one and two bedroom apartments, or two bedrooms with a study. 404 Rivertowne is around the corner from the exciting dining and brewery district that is popping up along Forest Hill Avenue. We’re also located minutes from Richmond, Virginia’s Nickel Bridge, near James River Parks, close to Chippenham Hospital and the Veterans’ Administration Hospital, and just minutes from downtown or Stony Point Fashion Park. You’ll find real convenience at 404 Rivertowne Apartments in Richmond!
Details
- Onsite servicesAvailable
- Free parking lotAvailable
- On-site parkingAvailable
Location
404 Rivertowne Apartments
402 Westover Hills Boulevard, Richmond, VA
23225, United States
Hours
Reviews
3.9
810 reviews
5 stars
539
4 stars
42
3 stars
36
2 stars
34
1 star
159
What are people saying?
AI-generated from recent customer reviews
Maintenance Quality
Anthony and the maintenance team received consistent praise for their prompt, friendly, and effective service in resolving issues.
Staff Professionalism
Several staff members, particularly Courtney, Jezlyn, and Kia, were highlighted for their helpfulness, professionalism, and positive attitudes during interactions with residents.
Safety and Cleanliness Issues
Multiple reviews pointed out serious concerns regarding safety, pest infestations, and cleanliness in the apartments and common areas.
Communication Problems
Customers reported issues with communication from the leasing office, including unannounced maintenance visits and inadequate responses to inquiries.
- CJCheyenne JohnsonJan 3, 20261.0I don’t even know where to begin it’s all so frustrating and I can’t wait to leave this place. Been here for 4 years way too long, and sadly, it wasn’t always like this. 1. The gates don’t work, haven’t since we moved in honestly. 2. We had a roach infestation that they just didn’t seem to care about. Lived there for 2 years and didn’t have a problem until that point (I believe the people on the other side of us had problems). There was no sealant around pipes, so hello! Easy access! They claimed Pest control was coming one day and never showed up on said day, always days later. Roaches didn’t stop coming until we put down treatment ourselves. 3. Someone took a number 2, in front of our apartment door (under the stairs, we live in the ground floor), not once, BUT TWICE, and it took maintenance several hours to clean it up on both occasions. 4. Took them several attempts to unclog our kitchen sink. Someone is apparently pouring grease down their pipes which affects ours because we’re all on one pipeline!? When clearing that, they busted through one of these raggedy pipes which cause water damage, which also took them several days to fix. Because it’s on the main line, it didn’t matter if I ran water or not, If my neighbors ran water, it would still leak! The bedroom carpet still smells of mold. 4a. My kitchen sink has over flowed several times and no one answered the Emergency Line. How in the world do you have an Emergency Line and no one calls you back? 4b. The clogged kitchen sink is still a problem and I was told it’s something they can’t really fix because something might be blocking the end of the main line causing it to back up. Told us that one guy is living with a HVAC just to drain his sink on the daily…WHY?! Christmas Day, I’m cooking around a dirty clogged sink because it just can’t be fixed. 5. The staff, bless them, don’t have a clue of what’s happening. I go to address the sink issue with the lady on site, about timeline of fixing the pipe, she didn’t know (fixed a few days later, but again, carpet still not fixed, leak occurred 12/9th). Ask her about why no one was answering the Emergency Line, she didn’t know (Property Manager reached out, addressed that problem). Then I asked the lady on site, why I was getting fined $200 for trash on my patio, and she didn’t know because she doesn’t have access to the pictures taken by another employee (I’m sorry, then why are you the only one working on the weekend if you don’t have access to certain things?) Property Manager called and turns out, that employee tried to fine us for our neighbor’s patio because they have a couch on it! Wow! These apartments are unsafe, pretty near inhabitable, and they just don’t seem to care, but want to raise rent EVERY YEAR? I understand the economy and such, but this Property Management has not made one improvement to this property to justify it, we don’t care about a dog park, we don’t care about grills, if our immediate living spaces are jeopardized like this. From the other reviews I’ve read (recent ones too) about their living conditions, this company ought to be ashamed!
- MBMolly BDec 22, 20255.0Excellent service from Anthony he came and fixed my issue with the garbage disposal in no time. That’s the service I’m talking about
- DBDestynee BrownDec 17, 20255.0Anthony with Maintenance has been here twice now in response to my requests. He has been pleasant, polite and gotten the issue fixed quickly! ☺️
- SKSarah KelleyDec 16, 20255.0I’ve been living here for a year and the staff has been really pleasant especially Jezlyn. Since day one she has been there helping me when it came to getting the apartment up until now when I need help with small things. She has been a wonderful person. I will always continue to go to her when I need something ❤️
- LJla juliannaNov 25, 20255.0Want to take a moment to appreciate Anthony the supervisor, he has serviced my apartment many times and does a great & speedy job. Very respectful and extremely dependable!! Thank you Anthony!
Frequently Asked Questions About 404 Rivertowne Apartments
What types of apartments are available at 404 Rivertowne Apartments?
404 Rivertowne Apartments offers twelve spacious floor plans including studios, one-bedroom, two-bedroom apartments, and two bedrooms with a study.
Does 404 Rivertowne Apartments include utilities in the rent?
Yes, they offer plans that include utilities in the rent. You can inquire about these when you schedule a tour.
What are the office hours for 404 Rivertowne Apartments?
The leasing office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays and major holidays.
Is 404 Rivertowne Apartments pet-friendly?
Yes, 404 Rivertowne Apartments welcomes dogs.
Where is 404 Rivertowne Apartments located?
It is located at 402 Westover Hills Boulevard, Richmond, VA 23225, United States.
How can I contact 404 Rivertowne Apartments for a tour?
You can call them at +1 804-509-2615 or schedule a tour through their website link provided in their featured message.
What local attractions are near 404 Rivertowne Apartments?
Nearby attractions include the dining and brewery district along Forest Hill Avenue, James River Parks, Richmond's Nickel Bridge, and shopping at Stony Point Fashion Park.
Are there any nearby automotive services close to 404 Rivertowne Apartments?
Yes, Berry's Auto Repair, Bug Haus, Pro Tires, and Riverside Auto Repair are some nearby automotive repair options for vehicle maintenance.
What public transportation or rental services are available near 404 Rivertowne Apartments?
First Transit Inc provides transportation rental services nearby, helping residents access local transit options.
Are there shopping facilities near 404 Rivertowne Apartments?
Yes, nearby shopping options include Ewing Outdoor Supply for retail needs and Virginia Contractors Supply for building supplies.