PMI Richmond

Reviews

• CS

  Chelsea Smith

  6 days ago
  1.0
  RENTERS BEWARE! Document everything at move-in, take photos of every flaw, and demand a walkthrough before signing. I began working with a realtor in early September 2023. When I toured the property, the previous tenants were still living there and the carpet was in terrible condition. I asked about replacement and was told it would be professionally cleaned and, if still poor, replaced. I was approved but not allowed another walkthrough before move-in. PMI also moved my move-in date from 9/1 to 9/4 (Labor Day), leaving me just 24 hours to move out of my previous place. That should have been my first red flag. When I arrived, the home was only surface-cleaned. The office didn’t respond because it was the holiday. One room’s ceiling fan was covered in cat hair; cat hair was in corners throughout the home; and items from the previous tenant were left for me to remove. Bathrooms were wiped but not actually cleaned, and the carpet was still in terrible shape—my movers even commented on it. The realtor later admitted the carpet was original and the owner had a Great Dane. For two years I reminded PMI that the carpet needed to be replaced. I avoided having guests because it was so embarrassing. When I purchased a home and prepared to move out, PMI told me to follow the clean-out checklist and professionally clean the carpets. I again asked if cleaning was required since the carpet needed replacement; they refused to answer and only repeated what the lease said. I chose not to pay for professional cleaning for carpet that was clearly beyond saving. I thoroughly cleaned the home—far better than its condition on my move-in date—and then stayed in contact regarding my security deposit. Within a week, PMI added three charges: • $450 cleaning fee • $400 carpet cleaning fee • $150 “missing light bulb” fee I questioned the charges. PMI agreed to remove the light bulb fee and insisted the carpet fee was required. They refused to explain the $450 cleaning fee beyond saying it was “in the lease” (it is not). I spent hours after moving out doing a complete deep clean: windows, blinds, baseboards, doors, handles, cupboards—everything on their list and more. I asked for an itemized breakdown before my deposit was processed. PMI said they’d provide it but never did. I’m now 49 days past move-out. The app claims I’ve been reimbursed (minus $1,000), but I haven’t received anything. Worse, a new charge appeared for “fixing blinds and the back porch screen door.” The blinds were fine when I left. I never even saw a screen door. And PMI still hasn’t addressed the unjustified $450 cleaning fee. This company nickel-and-dimes tenants—and based on other reviews, even owners. During my lease I only needed maintenance twice. First, water leaked under the front door during rain. The tech was polite and mentioned PMI had recently acquired many properties and seemed overwhelmed, which explains why no one inspected my unit before I moved in. The second time, the provided washing machine stopped powering on. I confirmed the outlet and breaker weren’t the issue and requested maintenance. PMI charges $60 just for a visit, claiming it prevents tenants from calling for “every day” issues like light bulbs. When I asked how they define “everyday use,” they had no real answer—just laughed and said, “I don’t know.” My advice: take detailed photos, document everything, and speak with an attorney about your tenant rights.
• RL

  Rodney Lewis

  Nov 9, 2025
  1.0
  Owner's of the property owed me money for a high water bill due to THEIR leaking toilet and refused to pay. PMI did nothing to resolve the issue. Just sat back and said not our problem.
• AR

  Aubrie Reid

  Nov 6, 2025
  5.0
  CJ was a huge help and responded quickly!
• SS

  Soumya

  Oct 17, 2025
  1.0
  We have been renting with them for few months and unfortunately, our experience has been disappointing. Despite several maintenance requests and clear communication, there have been repeated delays and a lack of timely response from the management team. One serious concern was our deteriorated deck, which we had reported months before it actually gave way — a major safety hazard, especially for our small children and elderly visitors. It took repeated follow-ups before any attention was given to it. Likewise, smaller issues such as faulty blinds, in the bedroom have gone unresolved, despite multiple reminders. It’s frustrating to feel that essential repairs and safety concerns are not prioritized with the urgency they deserve. We understand that managing properties can take coordination, but communication and accountability are key — and both have been lacking terribly. We hope PMI Richmond takes this feedback seriously and improves their responsiveness and maintenance timelines, because tenants deserve to feel safe and respected in their homes. It’s prudent that everyone check their new rental property in person and meet with this company in person before signing with them. Edited to add: It’s been over 3–4 weeks now, and while I understand there may have been some progress on your end, unfortunately, nothing has moved forward here. No one has come by to inspect/replace the deck, which remains in a severely broken condition. At this point, you should be hearing from the county officer soon, who has inspected the deck and other parts of the property due to the lack of progress. I hope this helps move the process forward, as the delay has been quite concerning.
• NG

  Nadine Golay

  Oct 16, 2025
  5.0
  I have to give big kudos to Jash at PMI Richmond! She is all over my maintenance requests. The turnaround to my requests is so quick! Thank you Jash!

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