KETTLER

Reviews

• LL

  lizbeth ledezma

  4 days ago
  1.0
  They either are robots or don’t care because this company does not respond to anything
• TB

  Trisha Badman

  Dec 13, 2025
  1.0
  I am writing this review because Kettler Property Management, as the corporate oversight entity, failed to respond when I escalated serious concerns beyond onsite management. After experiencing ongoing unresolved issues at the property level, I contacted Kettler directly via email multiple times seeking oversight and intervention. These communications have gone unanswered for nearly two months. At no point did I receive acknowledgment, follow-up, or guidance from corporate. The purpose of escalating to corporate is accountability. In this case, there was none. While rent continued to be collected, resident concerns were effectively ignored at both the property and corporate level. This experience has significantly impacted my trust in Kettler Property Management’s ability to oversee its properties and support residents when issues are escalated.
• JJ

  Jada

  Oct 20, 2025
  1.0
  This apartment community has deceptive practice. I spoke with Elsa on 10/17/2025 who did a great sales pitch although she told me that many of the apartments were not sold (now I see why); I asked about employer specific discounts she stated there was none only the 2 months which was incorrect the employers are listed on the website. She promised to call me back that day due to a meeting at 1 pm this call never occurred and I left several voice messages at the property and call center to this date 10/20/2025 she has yet to call me back. Elsa failed to advise me that parking was not on site but at charge with $100 monthly charge this is a violation of ADA for those handicap residents like myself. Spoke to Natalia the next day when I lucked up and she answered she said Elsa was by herself the day before and that’s why she probably didn’t call but that she was “her boss” she had no clue about employers on the website until I directed her (trained needed on the product you sell) she also said I could cancel on Monday but that my money would be mailed in 3-4 weeks this was never stated by Elsa either. What was most interesting is the company 3 party approving me but saying I have no credit history and would need a $2,000 deposit I told Natalia that’s false when I just bough a brand new luxury vehicle last year and been a home owner Natalia says unfortunately that’s how it is but she would speak to Elsa today never heard back from either I want to go on public record that I want it cancelled and my money release in my account asap I have filed a BBB complaint and Consumer Financial Protection Agency Complaint next stop is the media!
• DJ

  Dan Johnson

  Oct 4, 2025
  1.0
  Kettler's management of E14 (1925 14th St NW) has been consistently poor. Unresponsive, unprofessional, and unable to maintain basic habitability standards. I'm a tenant at E14 in Washington, D.C., which Kettler assumed management of in May 2025 after Bell Partners. The contrast in service quality is striking and deeply disappointing. Persistent Maintenance Failures: • HVAC system reported broken 6+ times over 5 months - unit regularly reaches 78-80°F. Multiple maintenance visits have failed to diagnose or repair the actual issue • Water pressure problems throughout unit since building renovation - months of complaints, no resolution timeline provided • In-unit appliance failures remain unresolved despite multiple reports and superficial "fixes" that don't address root causes • Building call box non-functional for extended periods Communication & Professionalism Issues: • Building manager rarely present and unresponsive to email communications • When available, building manager has been rude when tenants raise legitimate concerns • Requests for reasonable security accommodations completely ignored • Administrative delays - lease renewal took 2.5+ months despite repeated requests beginning months before expiration Invasive & Overreaching Lease Terms: Proposed lease renewal included addendum granting Kettler unlimited rights to use tenant likeness/image for advertising - an overreaching provision never present under previous management Business Impact: Under Bell Partners' management, I actively recommended this building to colleagues and friends. Since Kettler took over, 3 separate friends considering moves to DC toured the building, witnessed these issues firsthand, and chose other properties. This speaks to both the severity of the problems and Kettler's inability to maintain a premium property. Bottom Line: For a company managing higher-cost properties in a competitive DC market, Kettler has demonstrated they cannot maintain basic habitability standards, communicate professionally with tenants, or address legitimate concerns in a timely manner. The "transition period" excuse is long expired. If you're a property owner considering Kettler for management services, I'd strongly recommend looking at recent tenant reviews across their properties. If you're a prospective tenant in a Kettler-managed building, ask specifically about their service response times and check recent reviews carefully. Update: I will update this review if Kettler demonstrates meaningful improvement in their service quality and responsiveness.
• SJ

  Scarlett Jade

  Sep 10, 2025
  1.0
  I am leaving this review as both a warning to future tenants and documentation of my experience with The Aster and KETTLER Properties. This property is being mismanaged in ways that directly violate basic habitability standards and show a disturbing lack of concern for resident safety. First, the pest control issue here is beyond neglectful. There is no consistent extermination service provided on the grounds. A yellow jackets’ nest was left untreated on the stairwell for over a month, forcing residents to walk past a dangerous infestation daily. In addition, roaches are widespread throughout the complex and the problem has never been adequately addressed by management. This creates unsafe, unsanitary, and legally questionable living conditions. Property management has a duty to maintain pest-free premises, yet they have failed to meet this basic obligation. Second, and most importantly, I am currently in the middle of a serious domestic violence situation involving my roommate. To protect myself, I independently sought assistance from a certified domestic violence organization, which provided me with a formal verification letter. That letter explicitly states that I should be released from my lease obligations without penalty in order to ensure my safety. This is fully supported under tenant protection laws, which require landlords to honor such documentation. Despite providing this official third-party letter, management has dragged their feet, ignored my urgent requests, and failed to respond in a timely or responsible manner. I have made multiple phone calls, left voicemails, and even have voice recordings of conversations with staff acknowledging my situation, yet no resolution has been offered. This delay not only violates the spirit of the law but also places me at further risk. Property management has described my case as a “very delicate situation” but their actions — or lack thereof — prove otherwise. By ignoring pest infestations and failing to act on legally binding documentation from a domestic violence agency, The Aster and KETTLER Properties are creating conditions that are unsafe, uninhabitable, and potentially unlawful. Their negligence constitutes a breach of their duty to provide habitable housing and raises serious questions about their compliance with tenant protection laws. I strongly urge prospective renters to look elsewhere. Until KETTLER Properties addresses these violations and demonstrates a commitment to resident safety, The Aster will remain an unsafe and untrustworthy place to live.

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