Staff Performance
Many customers praised the staff for being friendly, helpful, and responsive, particularly highlighting individuals like Lourita and the maintenance team.
Safety Concerns
Numerous reviews expressed serious concerns about safety, including frequent car break-ins, theft, and a lack of security measures such as cameras.
Maintenance Issues
While some residents noted prompt maintenance responses, others reported ongoing issues with maintenance communication and unresolved problems.
Parking Problems
Parking was frequently mentioned as a significant issue, with complaints about overcrowded lots and towing policies.
Community Amenities
Residents appreciated the amenities like the Amazon hub and well-maintained grounds, but many felt the complex did not live up to its 'luxury' label.