Staff Performance
The leasing and maintenance staff received high praise for their helpfulness, responsiveness, and professionalism, with many residents expressing appreciation for their support.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, including slow responses to requests and unresolved issues, particularly with air conditioning and cleanliness upon move-in.
Communication Problems
Customers reported difficulties in reaching the office staff, with many complaints about unreturned calls and lack of communication regarding maintenance and lease issues.
Community Improvements
Some residents noted significant improvements in management and community maintenance, indicating a positive shift in the overall living experience.
Value Concerns
Many reviews expressed dissatisfaction with the pricing relative to the quality of the apartments, citing issues like outdated facilities and maintenance neglect.