Feedback on customer service is mixed; while some property managers like Andrea Henry and Rania Pullen receive high praise for their responsiveness and professionalism, others are criticized for being unhelpful and rude.
Communication Issues
Many customers report poor communication from the management company, including slow responses to inquiries and lack of transparency regarding community issues.
Management Quality
There are significant concerns about the overall management quality, with multiple reviews highlighting neglect of maintenance issues and inadequate handling of community needs.
Positive Staff Experiences
Certain staff members, such as Holly Pollard and Michelle Pearre, are frequently recognized for their exceptional service and dedication to residents.
Community Engagement
Residents express a desire for better engagement and transparency from management, particularly regarding board decisions and community meetings.
AR
Aniruddh Roy
2 days ago
5.0
Mary Price at Glenvale Condominium Association has done a wonderful job in recent months to coordinate key issues across all stakeholders. I'm very grateful to her for being here association's manager, and wish her continued success in her role.
YA
Yasser Ahmed
Nov 16, 2025
5.0
We were so lucky as board of directors to come across L&N, we switched to have them as our property management company, the entire process starts with meeting Wanda Powell the company business development and marketing manager she's very professional, she explained the process in details and helped to complete the transition, Amina Elghawill is our portfolio manager and she's amazing by all means, she's very responsive, problem solver and she gets things done on a timely manner. Absolutely happy with our choices and would highly recommend L&N.
CN
Carolyn Neste
Nov 13, 2025
2.0
When asked about the status of the grass and how come it was not mowed the scheduled day was told that the last mowing had already taken place. No communication with the residents that this was going to happened or had happened. The next day I woke up to sounds of lawnmowers. Therefore the information disseminated was incorrect. There were other companies hired privately by some homeowners to have their grass mowed the day before. That could have perhaps been avoided and the expense. The HOA dues cover grass mowing
RK
Robert Knauer
Oct 28, 2025
1.0
As a deeply frustrated resident in a Legum & Norman-managed HOA, I've endured their shocking unprofessionalism and willful neglect of compliance with basic governing documents and Maryland laws. They routinely flout bylaws on simple maintenance while enabling the board to breach major requirements like open meetings and notifications, exposing everyone to legal risks. They've completely botched the community's transition from the developer, leaving homeowners exasperated and battling to safeguard their interests.
L&N's communication is evasive and opaque, laced with accusatory and condescending tones that dismiss the fact that homeowners fund their contract. It's evident they're solely fixated on preserving their contract and pandering to the board, permitting residents to be trampled and disrespected without repercussions.
I anticipated Legum & Norman would enforce good faith practices, ensuring board adherence to HOA laws and bylaws, but they fail even fundamental expectations. Steer clear of this self-serving company—opt for an accountable firm instead. Our community deserves far better.
KM
Kerry Moorer
Oct 28, 2025
2.0
I find the folks in our community very responsive to issues and that is the only reason they are not getting one star. My main concern is around their conflict resolution around serious issues that are plaguing our community. L&M continues to silence the voice of the community members and only take the direction of the board. Being a vacation community a significant number of residents do not live their full time. They refuse to force the board to do a virtual option for the meeting which is favoring the members that live there full time to ensure that only that voice is heard. We need a management company that helps foster transparency, communication and engagement to work through an amicable solution to all parties. When sending emails to ask for dialogue we are met with responses like that is the board decisions. I am shocked to see that at this point with attorneys involved someone from the L&M executive team has not stepped in. Board members, residents and committee members all have their individual personal agendas that they are going to peruse L&M should be there to guide the conflict resolution to a fair and equitable outcome that is void of personal gain.
Frequently Asked Questions About Legum & Norman Inc
What services does Legum & Norman Inc provide?
Legum & Norman Inc is a community association and property management company specializing in property and building maintenance.
Where is Legum & Norman Inc located?
Legum & Norman Inc is located at 3130 Fairview Park Dr, #200, Falls Church, VA 22042, USA.
What are the business hours of Legum & Norman Inc?
Legum & Norman Inc is open Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 2:00 PM. The office is closed on Saturday and Sunday.
How can I contact Legum & Norman Inc?
You can contact Legum & Norman Inc by phone at +1 703-600-6000 or via email at customerservice@associaonline.com.
Does Legum & Norman Inc have an online presence?
Yes, Legum & Norman Inc has a website at https://associaonline.com/locations/legum-norman and a Facebook page named 'Legum and Norman' located in Falls Church, VA.
What categories of services does Legum & Norman Inc fall under?
Legum & Norman Inc operates as a property management company, community association, and provides property and building maintenance services.
Which nearby real estate agencies might be of interest to customers of Legum & Norman Inc?
Nearby real estate agencies include Anthony Carr Associates, Zemek & Co Realtors, The Musser Team at Keller Williams Realty, and Tim Pierson Home Sales Team, among others.
Are there other property management companies near Legum & Norman Inc?
Yes, nearby property management companies include RHOME VA Property Management and Legum & Norman itself located nearby.
What nearby services could help customers with home buying or selling?
Customers might benefit from nearby real estate agents such as Shane Comeaux, Realtor, and Melinda L Schnur, Realtor, as well as financial services like Citizens One Home Loans - Daniel Aminoff, CMB, AMP.
What is the time zone of Legum & Norman Inc?
Legum & Norman Inc is located in the America/New_York time zone.