Ashton Creek Apartments

Reviews

• AC

  Amelia Crittendon

  Jan 21, 2026
  2.0
  Great apartment! I’ve lived here for eight years! Only downside is the mailroom. The lockers are great, but the packages that don’t go in lockers are everywhere, and very disorganized. Editing 1/30/26: We had a really bad snow storm last weekend, and the ice in front of my building is at least a quarter inch thick. We were told that it was cleared, but as of this morning it has not been. I slipped yesterday and landed on my back, which is now sore. My mother has degenerative arthritis in her knees and a severe back condition. If she were to slip and fall, that could mean a hospital trip. And that’s not even as bad as my neighbor, WHO WALKS WITH A CANE. She has not been able to leave her apartment in a week. If you guys do not do something about this ice, she will run out of food, and I do not have a car. My downstairs neighbor had to come out late last night and take a PICKAXE to the ice, just to be able to clear not even half of the stairs down to his apartment. This review update is my last resort. We have called multiple times, and only been able to talk to the AI assistant, PIPER. Please do something about this. Photos are dated last night, 1/29/26, and this morning 1/30/26. I will remove this edit once it is taken care of. (Photos of the mailroom also included)
• BL

  Boss302 Life

  Dec 1, 2025
  5.0
  I have been in the apartments for about 4-5 months now and I’m just getting around to doing my review but i love it here! The staff is super friendly and willing to assist in whatever i need. Samantha is an amazing leasing manager and always take care of me when i come into the office. The apartments are quiet, nice and clean to include the outside ground maintenance. If i need anything fixed inside my apartment the maintenance team turn around time is pretty quick. Definitely a place i would recommend for anyone looking to move into the Chester area!
• NF

  Neko Farah

  Oct 31, 2025
  1.0
  Lived there for 5 years. The first 3 were great the 4th year was rough and the 5th became unlivable. We had to break our lease early because we had a roach infestation invade our apartment due to the neighbors directly below us piling up mountains of trash against their front door and the apartment management did nothing to stop them. Those same neighbors would also grill things outside right under our patio to the point where we couldn't use it. And use the backwoods to urinate within plain view of our window. We informed them of the trash & grill problem and they did nothing. It took them 2 months to come in and do anything about the roach infestation. My fiance and I had to go to the store and spend close to $100 on pest control stuff to take care of it ourselves. We were staying up until past midnight with a flyswatter killing the roaches we saw so that they would not get in our bedroom. this went on for weeks. We also went 2 months without a washer as well. We informed them multiple times it was broken and we needed maintenance to come in and repair or replace it. It wasn't until we threatened to put our rent in escrow that the issue was addressed. Turns out the washer was over 20 years old and because my fiance and I moved in during covid, they just didn't bother to inform us of that and give us a newer washer and dryer until we said something. My mother, fiancé and I spent weeks every single day coming back to the apartment after we had moved out to clean. We spent hundreds of dollars in cleaning supplies. Scrubbing the walls, shampooing the carpets pretty much anything you could think of to make the place spotless so we could get our security deposit back. Little did we know they had (against Virginia law) had decided to apply it to our 1 month penalty fee for terminating our lease early. Something we would not have even done if the conditions of our home environment we're livable. For our mental health due to the issues I've explained, we needed to leave as soon as possible. We vacated the apartment in February and they charged us an electricity bill for the month of March when our apartment was empty & we were no longer living or cleaning there. If we had more money, time and energy we would have fought it out in court but due to us buying our first home together my fiancé and I are stretched then. What's penny's to them is unfortunately a huge amount for us. I will personally never live in an apartment again because of what they put us through, I would never wish what we were put through as renters on anyone. There were wasps that would create multiple nest right outside of our front door and on our patio every summer making it to where we were having to run in and out of our door to not get stung and they did nothing about it after being informed of the problem multiple times. I have a horrendous fear of wasps and would spend days crying because I knew I was going to have to run out of my front door to go anywhere and hope I didn't get stung. It was to the point I didn't feel comfortable inviting guests over.
• KR

  Katy Robinson

  Oct 13, 2025
  4.0
  I recently toured this community with my friend as we are looking to move closer to the Richmond area and despite checking previous reviews we gave them a chance and we were impressed. They were able show us the model home but also the apartment that we were interested in. The office ladies were very helpful and seem genuine when talking with them.
• DD

  Dee Dee

  Oct 7, 2025
  1.0
  Thank you, D. Lewis. Just like you, I am relocating from the North and was checking out this complex. Thank you so much for this post; it clearly highlights the abuse, neglect, and bait-and-switch tactics of online marketing.

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