Renters Warehouse is an end-to-end marketplace and property management services platform that seamlessly facilitates investment in the vast and highly fragmented SFR market. Backed by growth equity investor and majority stakeholder Northern Pacific Group, and under the leadership of President and CEO Kevin Ortner, Renters Warehouse now manages more than $4 billion in residential real estate, servicing over 12,000+ investors across 15,000+ residential homes in over 40+ markets. NPG Managing Partner Scott Honour, who in 1999 was a founder of YapStone, a leading online rental property payment service provider, serves as Chairman.
Many customers reported poor communication and responsiveness from the company, with several expressing frustration over difficulty in reaching staff and receiving timely assistance.
Property Management
Feedback indicates a lack of effective property management, with numerous complaints about properties being in poor condition upon move-in and inadequate maintenance responses.
Professionalism
While some reviews praised individual staff members for their professionalism and helpfulness, many others criticized the overall company for unprofessional behavior and lack of accountability.
Tenant Experience
Several tenants reported negative experiences, including issues with cleanliness, maintenance delays, and unexpected charges upon moving out.
Positive Experiences
Despite the negative feedback, there are positive reviews highlighting effective property management and excellent service from specific team members, particularly Cassie and Marco.
BB
Bob7ification
Nov 14, 2025
5.0
I’ve been working with Renters Warehouse for managing my properties, and I couldn’t be more satisfied with their services. From day one, their team has been professional, responsive, and truly dedicated to ensuring my properties are well-maintained and properly rented. They handle everything from finding tenants to regular property inspections and maintenance, which takes a huge weight off my shoulders.
Their tenant placement process is smooth and efficient, and I appreciate the quality of tenants they help me secure. I’ve also been impressed with how they handle any issues that come up—whether it’s a repair or a tenant question, they always respond quickly and resolve matters promptly.
Overall, Renters Warehouse has made the property management experience hassle-free, and I highly recommend them to anyone looking for a reliable, trustworthy property management company.
TH
T Hardy
Oct 28, 2025
1.0
They do not use accurate information when you apply then they deny your application My belief is they do this to avoid renting to certain applicants
MA
Maxi Ace
Oct 27, 2025
5.0
With nearly a decade in the rental real estate business, Renters Warehouse Hampton Roads is by far the most hassle-free and professional property management I've had. Cassie and her team are ROCKSTARS! They make it look too easy.
KA
Kaniya Aviles
Oct 11, 2025
1.0
I was a tenant for one year renting through renters warehouse. Long story short, I lost money living here and it cost me money to leave. When I first moved in I went months without a proper working fridge and I ended up losing my food multiple times and you would think that they would reimburse you for something like that but nope, they don’t care. Living here there was no grace periods for Rent payments. It was due on the first, and that was that! Weird!!! And No problem for me but still just to have a few extra days never hurts anyone. I moved there in August and I had new neighbors move in above me in December. Going from having nothing but peace and quiet to having kids running, jumping diving from one side of the place to the other side for absolutely no reason morning, noon and night literally none stop unless they were gone from the house was very very nerve wrecking. Called and made a couple of complaints and was told that it wasn’t anything that anyone could do because they were buyers and I was a renter. Like huhhhhh???
Fast-forward I’m moving out August 2025 and had to pay $300 plus for a professional cleaning with a receipt to show for it. That’s also crazy to me, because why must I pay someone else to clean it when I could just simply do it myself. I went to the office to ask them about pudding the walls and painting over it and they told me not to just for them to charge me almost $400 for paint and nail holes alone. And it was literally only one wall that I kinda peeled the paint. Being charged $42 for an outlet cover is crazy when it’s only 3-5 bucks in Walmart. and then they charged me a $100 plus chimney sweep fee for a fire place that I didn’t even use! Just Ridiculous!! But I charge it to the game and keep on moving.
Update: I’m in a much better place now. And my neighbors don’t live on top of me either!! 😎
FM
Faith Miller
Oct 1, 2025
4.0
Marco and the crew are wonderful!!! We are very pleased with the property and are very happy !!!!
Frequently Asked Questions About Renters Warehouse Hampton Roads
What are the business hours of Renters Warehouse Hampton Roads?
Renters Warehouse Hampton Roads is open Monday through Friday from 8:00 AM to 4:00 PM and closed on weekends.
Where is Renters Warehouse Hampton Roads located?
The office is located at 1354 Kempsville Road - 102, Chesapeake, VA 23320, USA.
Does Renters Warehouse Hampton Roads offer online appointments?
Yes, they offer online appointments and require appointments for their services.
Is Renters Warehouse Hampton Roads owned by veterans?
Yes, Renters Warehouse Hampton Roads is a veteran-owned business.
What kind of services does Renters Warehouse Hampton Roads provide?
They provide property management, real estate agency, investment services, and condominium rental agency services.
How can I contact Renters Warehouse Hampton Roads?
You can contact them by phone at +1 757-272-1616 or visit their website at https://www.renterswarehousehamptonroads.com/
What nearby services are available if I visit Renters Warehouse Hampton Roads?
Nearby, you can find services like Campbell Realty for real estate, UPS Access Point for courier and delivery, and multiple dental offices such as Lucia A Troisi and Troisi Dentistry.
Are there dining options near Renters Warehouse Hampton Roads?
Yes, nearby dining options include Yu-Mi Sushi, Southern Flair Pub House, Ninja Sushi Bar, Winnie’s Filipino Kitchen, and Taco Bell.
What local amenities can customers access near Renters Warehouse Hampton Roads?
Customers can visit places like 7-Eleven convenience store, Albano Cleaners laundromat, Sharetea Chesapeake café, and the Sun Flour Cafe bakery nearby.
Are there any nearby fitness or wellness centers near Renters Warehouse Hampton Roads?
Yes, local wellness options include Cloud 9 Massage and Foot Spa and Dawn Pilates Studio VA.