Business Details
About
Apartment BuildingKETTLER
Life is about exploration. Discovery. Joy. Your home should be a part of that. At The Acadia at Metropolitan Park, it will be.
Living here means living in an apartment community where the style is invigorating, the attitude is refreshing and the spaces are designed so you can flow from the energizing to the relaxing and back again.
Life is an adventure. Start it at the most engaging apartment in Arlington.
Location
Hours
Reviews
4.2
118 reviews
5 stars
85
4 stars
8
3 stars1
2 stars
7
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The front desk and concierge staff received praise for their friendliness and helpfulness, particularly Ibrahim and Ezra, while some reviews highlighted poor customer service experiences.
Maintenance Issues
Residents reported ongoing maintenance problems, including elevator malfunctions, flooding, and pest issues, with mixed responses regarding the timeliness and effectiveness of repairs.
Community Atmosphere
Many residents appreciated the community events and friendly atmosphere, noting that the building felt like home and fostered connections among neighbors.
Location and Amenities
The Acadia's location was frequently praised for its convenience to shopping and transportation, along with the quality of amenities like the gym and rooftop pool.
Management Concerns
Several reviews expressed dissatisfaction with management's responsiveness and handling of resident complaints, indicating a need for improvement in communication and accountability.
- TDTony DouglasDec 13, 20255.0I lived at Acadia at Metropolitan for two fantastic years, and I’m genuinely sad to be moving only because of a work relocation. From day one, the entire team has been top-notch, making this community feel like a true family. A huge shoutout to the Community Managers, the Front Desk Staff, and the wonderful Cleaning Staff — they all operate with consistent excellence. I only needed the maintenance team once, but they were incredibly prompt. Besides the daily comfort and the amazing rooftop, the community atmosphere is strong. They have regular events that are a great way to connect. If you move here, you absolutely cannot miss the Fourth of July party; it's the highlight of the year. For me, the location was a true game-changer that simplified my busy life. Having easy access to places like Whole Foods and Costco, along with so many great local restaurants, saved me a massive amount of time every week. I will miss my "Acadia family," but I strongly recommend this community to anyone looking for a safe, high-quality place to live where the staff truly cares.
- TATed AndersonNov 30, 20251.0Avoid this place at all costs! We encountered cockroaches almost every day. We reported the issue to management more than five times, but they did nothing to address it. Rent is too expensive to live with roaches, and it increases every year at a rate several times higher than inflation.
- CCChristina ChangNov 5, 20255.0My move in was so smooth and seamless thanks to Ayesha! The concierge staff, Ibrahim, Freddy, and Joel are the best I've experienced in a highrise.
- HJHyojuu JeonOct 1, 20251.0Do not live here!! The worst management ever I absolutely do not recommend this apartment. Choosing to live here was one of the worst decisions I’ve ever made, and renewing the lease was even worse. The building itself and the location are excellent, but everything else especially the management is a disaster. In just one year, I was trapped in the elevator twice (once with my infant), and there was never a single apology. The elevators break down constantly, leaving residents waiting endlessly in the mornings. When renewing the lease, the management team unilaterally changed my move-in date without notice or apology. I was overcharged on rent, and many of my messages went unanswered. Their lack of professionalism and accountability is shocking. Whenever residents gather, the conversations are full of complaints. But instead of fixing real problems, the management tries to distract people with meaningless events. As a foreigner, I cannot help but feel discriminated against, since my concerns have always been ignored. For your mental health and peace of mind, stay away from this place.
- AAAnonymous01Aug 16, 20251.0Don’t trust the referral bonus board they put in the hallway. They advertise big dollar amounts to get you to refer friends, but only tell you afterward that the bonus is only eligible if your friend mentions your name during their very first tour (HAS TO BE THE FIRST). Even if your friend remembers to mention you, they’ll just ghost you for months without any update on the bonus. In the end, you may never get it at all. Basically, it’s a scam to keep that flashy bonus board up in the hallway. lol.
Frequently Asked Questions About Acadia at Metropolitan Park
What is the location of Acadia at Metropolitan Park?
Acadia at Metropolitan Park is located at 575 12th Road South, Arlington, VA 22202, USA.
What are the office hours for Acadia at Metropolitan Park?
The office is open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays.
How can I contact Acadia at Metropolitan Park?
You can contact them by phone at +1 833-610-7810 or via email at metacadia@kettler.com.
Where can I find more information about Acadia at Metropolitan Park online?
Visit their official website at http://www.metacadia.com/, or follow their social media pages on Facebook at https://www.facebook.com/MetAcadia/ and Instagram @metacadia.
What type of community is Acadia at Metropolitan Park?
It is an apartment community designed for an engaging and refreshing lifestyle, blending invigorating style with relaxing spaces in Arlington.
Are there any nearby fitness centers to Acadia at Metropolitan Park?
Yes, nearby fitness options include Orangetheory Fitness Arlington - Pentagon City and CorePower Yoga for gym and yoga classes.
Where can residents grab a coffee or a quick bite near Acadia at Metropolitan Park?
Nearby options include Starbucks, Commonwealth Joe Coffee Roasters, WFM Coffee and Juice Bar, and Sweetgreen for healthy meals and salads.
Are there any nearby parks or outdoor places close to Acadia at Metropolitan Park?
Yes, Metropolitan Park is nearby, offering a park area including a dog park ideal for relaxation and outdoor activities.
What accommodations and real estate options are close to Acadia at Metropolitan Park?
Nearby accommodations include Global Luxury Suites at Metropolitan North, The Bartlett, and The Witmer, which are notable real estate and lodging options.
What other services are offered near Acadia at Metropolitan Park?
Nearby services include optometry at MyEyeDr., men's grooming at Roosters Men's Grooming Center, and wellness services like European Wax Center and Compassionate Therapy Center.