The Aspen

Reviews

• SM

  Scott McMillan

  Sep 22, 2025
  5.0
  There are a lot of things that I loved about my time at the Aspen. Giant parking lot, so you could switch up your parking preferences depending on how late you wanted to sleep in or how many stairs you wanted to use. Najib at the concierge desk went above and beyond at every opportunity. He made our stay extra special with things like telling us we had a package in, or remembering my wife & I's name every time we walked by & asking us how our day was. The area is amazing, and you are not a far walk or bike from Gravelly Point, the airport, or the metro station. The Del-Ray neighborhood is beautiful, and I have personally eaten at, shopped at, or otherwise been a customer at every establishment there and have nothing but good things to say about them. I have read other reviews here that complained about some pest problems, but I never experienced any. The maintenance staff was quick to respond and deal with any problems, and my neighbors were pleasant. When I did have a problem with noise, it was quickly resolved w/ minimal headache. The A/C did break for a week or so in the summer, but the office (Earl mostly) was very transparent and open about the repair process and provided ice-cream, soft drinks, and other cold drinks in the lounge. Last but not least is the management. I'm not sure if he still is there, but Earl was good enough to us that I would consider him an amenity at this apartment complex. When I came down on orders to PCS suddenly (and had no idea what I was doing) he talked my wife & I through the process and answered all of our questions. My wife would like to also add that we lived during a period of intense renovations (plumbing and otherwise) and Earl kept a tight ship! They fumigate the trash chutes & dumpster to mitigate pests best they can. I lived at the Aspen from Nov 2022 to Oct 2024. It never occurred to me to write a review until my wife & I went through some difficulties with our new home. I have highly recommended the aspen to several people, and would live here again in a heartbeat. 10/10. Thank you Earl!
• JG

  J G

  Aug 4, 2025
  5.0
  We moved in 2 weeks ago, we are pleasantly surprised how good the place is. First of all we like the spade and giant windows. You have excellent maintenance support. Very very quote neighborhood, building and residents. You can find different type of apartments. We live on top level and enjoy the views. Cherry on the top is pool and spa 😎. The only thing that is not as great is that the apartment is a bit old and has a little musty smell.
• NR

  Nick Raineri

  Jul 6, 2025
  1.0
  Would highly suggest people not live here. The staff is very unhelpful and treat you like you should be thankful to live in such a place.
• MN

  Moe Nessem

  Dec 23, 2024
  1.0
  Horrible experience with the leasing office manager.My parking sticker was torn and I returned it to the office to get new one. The manager refused to give me the parking sticker and she said “I don’t like the way you’re asking for the sticker” and she said “if you don’t leave the office I will call the cops”. So I called the cops because I was lost and I don’t know why she’s refusing to give me the parking sticker. The cops showed up to try to understand the situation and asked the manager why are you refusing to give him a parking sticker she replied with the same answer “I didn't like the way he asked for it”. I said what I do if my car got towed, she said I’ll give you a visitor parking and I can come back in couple days to pick the parking sticker. I was insulted in front of my neighbors and I thought the leasing office is there to help residents and they are problem solvers but they are very rude and kicking customers out. FYI, I pay $2400 a month and I’ve never been late to pay the rent.
• JC

  Jennie C.

  Jun 20, 2024
  4.0
  I've lived in the Aspen since 2017 and am very happy here! My unit is spacious and has a really great view. It is generally very quiet, and you can't beat the free parking that is usually available in abundance. The pool is nice and gets a good bit of sun until midafternoon. A lot of families with children use it, but it doesn't feel overrun with kids, which is nice. The free shuttle to the Crystal City Metro is a huge benefit. I appreciate that we pay a flat rate for utilities, but of course with that comes the inability to individually control when we have heat and AC. Each year, those of us on the upper floors feel fairly miserable as we wait for them to turn the AC on in the 80-degree temperatures of the spring. I love that there are all sorts of pups in the building. I do! I do not love that the elevators and hallways constantly smell of dog wee and the washing machines are full of dog hair. Even when they clean the carpets in the common areas, I don't notice an improvement in the dog odors. The laundry facilities really leave a lot to be desired. On our floor, we haven't had all 3 machines functional in over a year, and the driers don't dry a load of clothes completely, so that is annoying, because we are paying cash for that. The machines also smell strongly of mildew and that sometimes lingers on the clothes. And yes, it is really inconvenient when an elevator goes out, or they have to shut water off to make repairs, but that is the tradeoff of living in an older building. The walls and floors are thick cinder block, and you can't hear people walking above you or talking next door to you, but sometimes things in the building will break. I don't find that to be a very big deal. I always appreciate how quickly management staff communicate with us about these issues and how hard they work to repair them. But what I love about living at The Aspen are the staff. Maintenance staff are very helpful and responsive. They treat each request with care and are not dismissive. Most of the staff at the front desk are helpful and friendly. Getting packages is usually easy and they will help you with other things that you need help with. Earl, in the front office, has always provided stellar support. He is super responsive, and it is obvious that he wants the residents to be comfortable and happy. I know that if I have a question or need anything, then Earl will sort it out. He's ace!! I'm happy to have just renewed my lease for another year.

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