Lincoln Old Town

3.5
156 reviews
Lincoln Old Town Interior Photo

About

Apartment Building
Experience the pinnacle of luxury living at Lincoln Old Town. Our exclusive apartments in the heart of Alexandria offer unparalleled sophistication, allowing you to immerse yourself in the vibrant culture of Old Town Alexandria. With top-tier amenities, resort-inspired services, and a prestigious address, you can enjoy urban conveniences while cherishing the peace you deserve. Take the next step in experiencing the epitome of high-end living at Lincoln Old Town by scheduling a private tour or visiting us today. Your dream lifestyle awaits!

Location

Lincoln Old Town
401 Holland Lane, Alexandria, VA
22314, United States

Hours

Reviews

3.5
156 reviews
5 stars
85
4 stars
12
3 stars
4
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the leasing staff, particularly individuals like Jennifer, Imani, and Lesley, for their professionalism, friendliness, and responsiveness during the leasing process.

Maintenance Issues

Numerous reviews highlighted ongoing maintenance problems, particularly with elevators and plumbing, leading to frustration among residents regarding response times and the handling of requests.

Management Concerns

Several reviews expressed dissatisfaction with the management's communication and responsiveness, particularly after the change in management, leading to a decline in overall resident satisfaction.

Community Atmosphere

Despite some negative feedback, many residents appreciated the community feel, cleanliness, and location of the property, noting it as a safe and welcoming environment.

Rent Increases

Multiple reviews mentioned significant rent increases and hidden fees, causing dissatisfaction among residents who felt the pricing was not justified given the service and maintenance issues.
  • EO
    Estephani O
    Oct 25, 2025
    5.0
    I had a fantastic experience touring the apartment with Jennifer! She was incredibly professional from the moment we met — friendly, organized, and truly knowledgeable about the property. She took her time walking me through every detail, answering all my questions thoroughly, and making sure I understood all the features and options available. It was clear she genuinely cared about helping me find the right fit. I left the tour feeling confident and excited, thanks to her outstanding service. Highly recommend working with Jennifer if you’re searching for your next home!
  • AA
    A
    Oct 22, 2025
    1.0
    I have a lot to say, but for now, I would like to share 5 things with you. 1. If you are planning to move and have requested the tour, make sure to apply for your unit right away because the next day or two, they will increase the rent price by $300~500. 2. You can hear everyone in the hall and their conversation. If you like quiet space, this won't be the place for you. 3. This is not a luxury apartment as it states. You will need to make a lot of maintenance requests when you move in. They don't have a 24-hour concierge. By 11 p.m., no one is around. Also, one of the elevators has an issue with the first-floor button. 4. Again, it is hard to believe that it is a luxury apartment when they have to call and set days for building maintenance by floors instead of units, and when they do not provide alternative hours or have a stretch—never heard of this type of service being part of "luxury" or "renter friendly". This is my 8th apartment, and never in my life have I felt such a strong desire to move out. 5. You can only leave your small recyclable cardboard package in the floor dumpster area. If you shop a lot, it gets tiring to go down to the first floor every time you want to throw away your boxes. ** Front Desk is amazing. They are friendly, and they help you with what you need. A full package.
  • JC
    jakeline conde
    Oct 22, 2025
    5.0
    I had a tour with Jennifer! She was super professional, knowledgeable and very accommodating with my schedule too. Her friendly and outgoing personality brought such great energy to the property it made the atmosphere so much more welcoming, and she made the whole experience easy and enjoyable. Will be coming back soon to finalize :)
  • YF
    Yani Flores
    Oct 21, 2025
    5.0
    Jennifer was amazing to work with! She made apartment hunting so much easier and actually enjoyable. She’s super friendly, knowledgeable, and always quick to respond. She really went the extra mile to make sure I found the perfect place. Highly recommend working with her!
  • EA
    Ever Aguilar Alvarado
    Oct 21, 2025
    5.0
    I had an amazing experience touring with Jennifer! She went above and beyond to make my leasing experience at Lincoln Old Town smooth and enjoyable. Always friendly, responsive, and professional. She made me feel genuinely excited about moving in. I couldn't have asked for a better experience!

Frequently Asked Questions About Lincoln Old Town

What are the office hours for leasing inquiries at Lincoln Old Town?

Our leasing office is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 6:00 PM, Wednesday from 12:00 PM to 6:00 PM, and Saturday from 10:00 AM to 17:00 PM. We are closed on Sundays.

Where is Lincoln Old Town located?

Lincoln Old Town is located at 401 Holland Lane, Alexandria, VA 22314, in the neighborhood of Old Town Alexandria.