Progress Residential

Reviews

• YZ

  Yuri Zanini

  Dec 16, 2025
  5.0
  Had a great move-in experience, very clear instructions and helpful staff. Also, maintenance has been very helpful any time I ask for it.
• MS

  Marissa Souders

  Dec 15, 2025
  1.0
  Don't be fooled! The only reason Progress Residential has any positive reviews online is because everyone loves Mike from their maintenance team. Every other interaction with this company is negative- they don't take care of reliable renters and we'll be looking for a new rental this spring as a result. Their payment processing system is absolutely horrible, it has charged us late fees twice this winter due to its own glitches and inefficiencies and rent progress refuses to refund the money or even clearly outline for us in writing how to avoid these type of charges-- feels like an absolute scam company trying to make end of year numbers by ripping off renters.
• JS

  judy schneidewend

  Dec 11, 2025
  1.0
  The application process regarding the verification of income eliminates individuals who do not have income from direct deposits that can be verified by PayScore. If you are a server, for example, and earn money from tips, or you are retired and have savings or retirement deposits from other accounts, this information is not used for consideration. Instead of looking at W-2 information, they rely on limited technology. Also, the only way to communicate seems to be through AI. Calling their 800 number sends you to rude and non-helpful staff. This company is so large that it has no human interaction that lends to a positive experience.
• MP

  María Jesús Castañeda Paz

  Nov 3, 2025
  1.0
  We loved a house and we lost it because of their poor customer service. They made us jump through hoops. We wanted help on Friday to fill out an application and if they hadn’t been lazy and actually helped us we would not have lost this house. You SUCK!
• CB

  Carly Byrd

  Oct 18, 2025
  3.0
  They charge you a bunch of fees for stuff you don't need. I have to pay $9/mo for utilities to be bundled into my online rent payment plus they charge you $30 to set up the Conservice account. In my 20 years of paying rent, I've never gotten services turned off due to non-payment. This is an unnecessary fee/service. It might *maybe* be useful if all my utilities came from somewhere different, but I'm paying $9/mo just to have my gas bill bundled into my rent payment because trash/water/sewer/electric all are paid to Lehi city, and they can't even be bundled so I have to pay them separately anyway! Plus you have to pay $20/mo for "Smart home" stuff which is just a remotely operated door lock and thermostat (which sucks anyway and has less functionality than the Nest I had AND we have a separate thermostat to control upstairs and that one isn't even remotely operated). There's no way to opt out of these unneeded services, which is super uncool, so I will have paid an extra $378 this year for services I don't need. I know I signed the lease so it's whatever, but I thought prospective renters should know about it. Oh yeah and if you have a house with a sprinkler system, YOU have to maintain it, even though the house isn't yours - you'd think they wouldn't want someone who has no idea what they're doing handling something like that, but how else would they get to keep your security deposit when it breaks cuz you didn't winterize it right? It's like they think we don't know what they're up to. Nice enough leasing agents and easy rental process, but they should give you more autonomy. You are paying an absurd amount in rent, after all.

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