Axton Madison

Reviews

• DG

  David Gao

  Sep 25, 2026
  1.0
  Lived here for two years, DONT COME. 1.My closet was as cold as the outside and the maintenance team couldn’t give out why/how to resolve it so had to seal the door myself. 2.The garage is ventilated meaning it’s cold as the outside. You don’t want to pay $250/mo for parking to sit on your below-zero-degree driver’s seat for months. 3.The apartment tow cars illegally. My car was registered in their system and I parked it in the garage with the permit displayed on the dashboard. They towed it while I was on vacation without notifying me so I came back realizing my vehicle is gone. They did this so frequently that I ran into other residents in the same shoes while I went to the front desk to ask where my car was. They covered the cost at the end cuz they know they were wrong. 4.There are nice receptionists at the front desk but the overall communication is just off. Instead of sending them emails directly you need to file a request via the resident portal so it’s very hard to have a back-and-forth conversation. And don’t call their number it’s just a useless ai talking circle. What else? The tv at the gym worked for weeks and then died forever. You need to scan your fob in the elevator to go to the ground floor which is weird. I can go on and on. Glad that I moved to an older apartment that got a heated garage and a functional service/maintenance team. I’m really glad.
• CC

  conway30ful

  Sep 25, 2026
  1.0
  I've been waiting at the front desk for 45 minutes but nobody is working here at 11:00 on a Friday
• SH

  Siyu Huo

  Sep 18, 2026
  1.0
  I have lived here since the beginning of this year and renewed my lease for another year. Unfortunately, I have to say that the living experience here has been extremely frustrating. First, the package room is CONSTANTLY locked, and when carriers deliver packages, residents often do NOT receive a Luxer One code that actually gives access to the room. If this happens during office hours, you can go to the front desk and ask them to generate another code. But after office hours? Good luck. Want to pick up your own package in the evening?Impossible. Second, the package room itself is incredibly disorganized. Packages are frequently mislabeled or placed in the wrong location, which means you may have to go through packages on every shelf and every floor just to find your own. I have lived in more than five apartment buildings, and this is the ONLY place where I have consistently had this problem. Today, I spent 20 minutes in the package room and still could not find my package. What made the situation even worse was my experience with the asian woman working at the front desk today. I explained that I could not find my package, and she repeatedly told me that they had “done their best” and that I simply needed to look through every package more carefully. I then asked her to send me another Luxer One access code. Instead of doing that promptly, she kept stopping to do unrelated things, such as rearranging chairs in the lobby and organizing deliveries outside, while I was left standing there waiting for her to help me. On top of that, her tone was extremely unfriendly and condescending. She spoke to me less like a staff member assisting a resident and more like a parent lecturing a child about what to do and how to do it. She repeatedly told me to download the Luxer One app. I clearly told her that I did not want to download it, yet she continued insisting on it instead of listening to what I was actually asking for. That was the most frustrating part of the interaction: she would not stop talking, she did not actually solve my problem, and she spoke to me in a dismissive, patronizing way. If you want to pay over $2,000 a month and get another parent telling you what to do instead of someone actually helping you, then go ahead and live at Axton!
• HB

  Hannah Banks

  Aug 22, 2026
  3.0
  As a parent, I was not impressed with checking in on moving in day. They handed us my child's packet and that was it. It wasn't a welcome experience. There were nothing helpful shared just here's your packet and they moved on.
• MF

  Mariah Fernandez

  Aug 6, 2026
  1.0
  If I could give this place zero stars I would. I don’t even know where to begin. I moved in August of 2024 to pieces of my ceiling falling onto my head while sitting on my desk. After contacting multiple different times I was told that I’d have to deal with it because the building needed to “settle,” and that they would put glue to stop the pieces from falling. They added glue and the same day more pieces came down, even their own maintenance man apologized to me and said that the managers should have him doing something better than this. After months of complaining they just stopped showing any interest to fix it. Second, if you thought we had a vending machine you’re wrong for the last year it’s been out of use cause they were doing “remodeling” just for the remodeling to be the exact same thing 😂. Third, if your key fob stops working just know they don’t care. I had to wait 5 days for them to fix my key THAT YOU NEED TO GET INTO ANYTHING in the building and was told that I’d have to use my roommates. I think anybody can think straight and know that I wouldn’t have the same schedule as them which resulted in me not being able to get into my apartment when I needed to, and they showed no help or sympathy whatsoever. The employees and the management are VERY UNPROFESSIONAL. I’m upset that a lot of these things happened after I chose to resign, but I wouldn’t choose to do it again. This place is literally ran by children. An example of this is the fact that their own employees took place in an event that ruined the pool experience for everyone else. We couldn’t use the pool for a week because glass was broken by and in the pool, but come to find out when that was happening there were actual employees there that let it happen. Now you have to have a wristband and can only have one guest with you. Very unprofessional and I cannot wait until I no longer have to deal with this apartment.