Flagstar Bank Home Loan Center

Reviews

• TB

  Tracey Buehrig

  Nov 6, 2024
  1.0
  I filled out an application online almost a week ago. I emailed, called the phone number of the SENIOR mortgage officer and the called failed each time I dialed the number. NOTHING!!! Ralph McCarthy is the name of the loan officer. The website was working. It even sent spam mail. This is by far the worst communication I’ve ever encountered. The websites need to taken down.
• CW

  Cynthia Weeks

  Sep 21, 2024
  1.0
  I was told when I signed my mortgage that when the loan to value ratio got down to 80% or less I could request that the PMI be removed. My last month's payment put this value under 80% so I submitted the form to have this PMI removed from my loan. I received a letter back stating that I had to pay $190 and then they would contact me to set up a time to appraise the property. And then they still have 30 days to let me know if they approve the removal. Sorry but I think that an excellent credit rating and on time payments for 4 1/2 years should be enough. I would absolutely never recommend this company and I am looking forward to the day that I sell and no longer have to deal with them.
• BW

  Boomer Wilke

  May 6, 2024
  1.0
  Only one star because zero or (-) isn't an option.They don't follow the law on their end. We have a loan that requires property taxes to be escrowed. They didn't escrow them and now want me to fix the paperwork and resend all the documents as if I'm just starting with them. I've tried calling and get nowhere. Don't tell me to contact you as I've already tried that and get nowhere. Terrible customer service.
• MD

  Mary Dogans

  Jan 10, 2024
  1.0
  If I could give the an minus (-) sign I sure would! If there was 1 thing I'd tell you the consumer is to go somewhere else. I've had them since 2009 and went into foreclosure several times, but I've muscled my way out of it and have an awesome job now. Haven't missed a single payment in 2 years, but for them to tell it I've missed 4 and they are trying to force me back into bankruptcy. Save yourself the hassle and avoid them at all costs. I'm looking for an attorney to sue them right now!
• RH

  Rachele Harrison

  Feb 4, 2023
  1.0
  Applied for a home loan and was told someone would contact me soon. Waited a week and didn't hear a thing. I'll take my business somewhere that actually communicates in a timely manner.

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