Brookfield Reserve

Reviews

• NS

  Nick Shilhavy

  Sep 12, 2026
  2.0
  Short review: It was ok for what it was, but the pricing, parking garage, and slow response from maintenance for major issues is why I rate it low. Long review: I lived here for 2 years. The apartment itself was great. It gave me and my significant other plenty of space for our stuff, with one caveat, the kitchen does not have a lot of space. We had to get creative when deciding how much space we would use for kitchware versus food items. The amenities provided were great (pool, gym, lounge) However, there were many negatives here as well. The hallways felt like a maze and early on I had to have my maps open when in the hallways just so I knew where I was headed. They have a security system that requires a key fob to enter certain doors (entrances and doors leading to the hallways from the parking garage). If you forgot to grav your keys and walked outside or into the garage, youre screwed. You'd have to wait for someone to come by and let you in (which happened to me multiple times.) As for the parking garage, its pretty dimly lit and rounding the corners can be tight, especially if someone is coming from the other direction. I've had multiple occasions where I almost got into an accident because someone rounded the corner without their lights on or because they had a big truck. Also, even though there are no speed bumps, at the tops of each incline, it feels like a speed bump. For me, it didnt matter how fast or slow i went, everytime it felt like my car was taking damage from it. As for the rent, we knew from the beginning that it was more expensive than what other places offered but from what we saw, we thought it was worth the money. However, they increased the rent price when we resigned the lease and then again when our 2nd lease was coming to an end, it had become financially infeasible despite the fact that we both work as emergency responders (they offered month-to-month rent at $6000/month and roughly $2700/12 months when we decided to leave) and they claimed that they were "following market trends", which also didn't include any utilities, parking, or pets. However, my biggest issue I had was maintenance. I do think that the maintenance team is very respectful and kind. When I happened to run into them, they would let me know that my issues were still being addressed. However, we let them know shortly after moving in that there was black mold growing on the ceiling in the bathroom and it took over a year before the issue was finally resolved. They initially came and fixed it, but it came back within months and they claimed they "didnt know what the issue could be" and it was only after about 6 months that they finally contacted a plumber to have the issue rectified. Overall, my experience here was just ok. I don't think I would recommend it to anyone else, especially since its claimed to be a "luxury apartment complex".
• BB

  Brett

  Aug 2, 2026
  2.0
  I would not recommend moving here. The apartment units themselves show well, but as a resident there have been several things which I have found quite unpleasant. First and foremost, the HVAC fan is far too loud. I measured 70 dB in all areas of my 1br unit which made it difficult to sleep, especially when it would switch on automatically. I got used to it, but it was still unpleasant. I asked the maintenance staff to listen to it and they said all the units are like that. Secondly, I haven't felt comfortable having guests over because the confusing hallway system makes it difficult to find one's way in and out without help. Coupled with the dimly lit and gray hallways, it is like living inside a dark maze. Some elevators go to floors 1-4, others go to floors 2-6, and the hallways form an H shape so there are many dead ends. Additionally, all guests need to fill out a form online for parking, and find guest parking outside or navigate the parking structure, both of which are a long walk away from my unit. The parking structure is also a source of anxiety, especially for me since I have a larger vehicle. The structure is dimly lit and contains small parking spaces, narrow driveways, and obstacles such as pipes which you have to watch out for. A dog peed in the elevator I use to go up to my apartment, and I have filed multiple maintenance requests to fix the smell, but it is persistent, and the air in there is always dank and nauseating. My unit has a very uneven floor where my desk has to go, about four feet spanning across the entire wall is tilted slightly, so I can't sit down without my chair rolling away from the desk. The maintenance staff told me that this is because the complex was built in phases, and my unit exists on the "seam" between the different portions that were built, so there's nothing that can be done. I got a lease renewal offer after my 11 months of living here. My rent was raised from $1,550 for 11 months to $1,675 for 15 months. Their algorithm is strange: it will assign rents with swings of hundreds of dollars per month depending on what day of the month you choose to move in. Overall, I think my experience of living here really failed to meet my expectations. There were many unexpected disappointments, and things which I thought wouldn't be such a big deal ended up sucking worse than I anticipated.
• PB

  Pramit Baul

  Apr 17, 2026
  5.0
  Love living here, fav apartment I've ever been in. Jackson and Leia do an incredible job of making this a wonderful experience
• BN

  Brittany Nelson

  Sep 25, 2023
  5.0
  Very appreciative for the staff. Maintenance team is amazing. Living area is amazing and peaceful.
• JA

  Jay Anderson

  Oct 22, 2019
  5.0
  Nice place and friendly staff