Spinnaker Property Management

Reviews

• TM

  Tyler MacLaine

  6 days ago
  4.0
  The response team for repairs are on-time, friendly & get the job done right the first time! Very much appreciated. It's easy to see they take pride in their work, while at the same time finish at record speeds! These guys deserve a raise! So top-billing for that department, for sure. The grounds maintenance could use quite a bit more attending to. Just before Spinnaker took over managing the property, a brand new underground soaker watering system had been installed for the trees, shrubs & flowers. So why isn't it ever utilized? As a result, hundreds of dollars worth of newly purchased plants were neglected. All that greenery, turned to dust. There was also brand new "up-lighting" installed in the garden next to the Palm trees & the Conifers in the courtyard. Why aren't those ever turned on at night? There were other cosmetic improvements to the outside of the building that we continue to pay for by way of a whopping $500 a month price increase. And in between the rare times a grounds person does come out to weed eat, the dandilions look like something out of a Jurrasic Park movie scene, and the parking lot resembles something like an old abandoned sagebrush drive-in theater. I know Spinnaker is capable of much better, that's what is so disheartening about the neglect of this classic property. Thank you for your time. Respectfully, M. Washburn
• DH

  Danielle Holmes

  Jul 1, 2026
  5.0
  Spinnaker is the only property management company I would trust with my properties. They care about you and your home like their own, they are incredibly responsive if anything comes up and will get the most for your home value. Ask for Arnie he's amazing
• TW

  Taya Westmark

  Jul 1, 2026
  5.0
  We are new renters with Spinnaker and have had an absolutely amazing experience working with them. Communication is their strong suit! From the start, Taiya and the leasing team were immediately responsive to all our questions and even helped us schedule multiple showings in one day so we could get measurements of the space. We have always known our next steps and what to expect with them. And for bonus points, all rent, maintenance requests and documents are available through an awesome online portal. SO HELPFUL! Update: We were working to get set up with internet at our rental, and found out when the internet installer arrived that we needed immediate access to the electrical room. We contacted the maintenance team and Drew was IMMEDIATELY here for access to the room and also helped answer additional questions we had. 10/10 experience!
• MG

  Marcia G

  Jun 30, 2026
  5.0
  Drew is wonderful. She is very friendly, helpful, easy to work with, and goes above and beyond to make sure everything is taken care of. She is an incredible human being and I appreciate everything she does. Thank you!
• SR

  Stephanie Rangel

  Jun 26, 2026
  1.0
  UPDATE (July 2026): After reading Spinnaker's response, my concern remains the same. They now state they knew from the beginning that our property was outside their typical service area. If that is true, why did they accept our Property Management Agreement, continue onboarding our property for nearly two months, coordinate maintenance, recommend vendors, complete walkthroughs, request repairs, & have us prepare the home for rental before terminating the agreement because it was "outside our current service area"? Before November 13, 2025, we were never told our property's location was outside their service area or could affect their ability to manage it. Had we known, we never would have signed with Spinnaker. My review is based on emails, texts, and invoices—not my memory. Their response also contains several inaccuracies. We kept them updated throughout our move, including our moving timeline, storage containers, cleaning, propane, & when the home became completely vacant. Their technician initially postponed the walkthrough because we were still finalizing our move—not because we refused access. After the home was vacant, they completed the walkthrough, provided a repair list, requested funding for repairs, & continued preparing the home to be listed. They also state this complaint was raised "11 months later." That is not accurate. While our contract was signed in Sept. 2025, the events that led to this complaint occurred in Oct. and Nov. 2025, & we were notified on Nov. 13 that Spinnaker was terminating the agreement. My review & BBB complaint were made months later, but not 11 months after the events they describe. More importantly, the timing of my review does not change the facts or documented timeline. My concern has never been that Spinnaker chose not to manage our home. My concern is when they made that decision. If our home's location truly prevented them from managing it, that fact was known before they accepted us as clients, before they instructed us to spend thousands of dollars preparing the home, & before we relied on those instructions & relocating across the country. My experience wasn't unique—I found other reviews describing similar communication issues. ****** If I could give zero stars, I would. Do not list your house through Spinnaker.... My family hired Spinnaker Property Management to rent out our home while we relocated across the country. We signed our agreement in September 2025, and they knew from day one exactly where our home was located. They came to the property multiple times, had maintenance out there, told us the house had to be vacant before they could market it, and even referred us to the house cleaning and carpet cleaning companies they recommended. We followed all of their instructions. We spent over $2,000 getting the house ready, completely moved out on October 28, and started our cross-country move believing they would be listing and managing the property. Then communication basically stopped with the management. We were still working with their maintenance department on November 12 to finish the last few items, and the very next day, while we were driving through Utah, I got a phone call saying they were terminating our contract because our home was "too far away" or "outside their service area." That explanation was difficult to understand because they had known our address from the beginning, accepted our contract, visited the property multiple times, and worked with us for nearly two months before deciding they would no longer manage it. We were left without a property manager after already relocating across the country and ultimately had to put the house back on the market for sale instead. I understand that businesses can change their minds or their service areas. What I don't understand is accepting a property, having the owners spend thousands of dollars preparing it based on your instructions, and then cancelling after they've already moved. Based on our experience, I would not recommend Spinnaker Property Management.