MS
Mackenzie Schumann
Jul 30, 2026
Update: even the homeowners we rented from decided to end their relationship with Spinnaker. Read fully if you’re a prospective tenant or homeowner considering Spinnaker.
We are a military family who relocated from out of state and signed a one-year lease in June 2025. From the beginning, the move-in process was disorganized. We were given multiple keys and a garage door opener that didn’t work, along with a nonfunctional mailbox key. Because I had a flight home to continue our military move, I had no choice but to address the issues after we fully relocated in July. After I contacted Spinnaker, they initially asked us to drive 30 minutes back to the office, despite providing the incorrect keys. Thankfully, maintenance resolved the issue quickly.
Due to the rushed nature of our move, I regret not documenting the home’s condition more thoroughly. The house was not very clean, the carpets were heavily worn and smelled of mildew, and we paid to have them professionally cleaned shortly after moving in.
As our lease expiration approached, we repeatedly asked to renew for another year. Spinnaker repeatedly said they were “behind on leases” and eventually allowed us to roll into month-to-month despite both us and the homeowners requesting a new lease. They never followed up, which ultimately led us to find another home.
Before moving out, we professionally cleaned both the home and the carpets. Spinnaker later cited carpet odor and lawn damage. We accept responsibility for normal pet-related wear from our three dogs, but their communication throughout the process was consistently poor. For example, they emailed us at 2 p.m. on a Friday and expected a response by Monday, despite knowing we are working professionals in the military and healthcare.
We have excellent credit, a strong rental history, and have never experienced such poor organization, communication, professionalism, or customer service from a property management company. Based on our experience, I would not recommend Spinnaker to either tenants or homeowners.
Photos of carpet stains dated the day we acquired keys.
Photos of the “landscaper maintained” yard dated the day we got the keys. Both of which we were charged from our deposit.