The Knoll Redmond

Reviews

• RR

  Ryan

  Jun 17, 2026
  1.0
  My experience with the leasing office staff was extremely disappointing and frankly quite unprofessional. I approached them with a simple request, to briefly borrow or loan a trash grabbing tool so I could retrieve a trash bag from a large dumpster that contained a personal item of my own which I had thrown by accident, and could not safely reach into. The first staff member handled the situation politely and explained that equipment couldn’t be loaned out, which I understood and respected. However, two other staff members chose to interject in a way that was unnecessarily dismissive and condescending. Instead of simply reiterating policy, like the first staff member did, they went out of their way to "lecture" me about how they “can’t just help everyone with little favors,” despite the fact that I never asked for anything beyond borrowing a tool. They made incorrect assumptions about my request, exaggerating as if I had asked them to send a staff to personally retrieve trash for me, which I did not say or even insinuate, and then told me to “rent a ladder and settle my own problems.” This response is not only unhelpful, but also extremely rude and blown completely out of proportion to the situation. Customer service or even basic human decency should involve clear communication and basic respect. Even when policies prevent assisting a resident, there is no excuse for being dismissive or making the interaction unnecessarily unpleasant. A simple, polite refusal would have been more than sufficient. Extremely unhelpful, disrespectful and unprofessional staff members, with the exception of the first staff member.
• LT

  Lia Tonella

  Jun 12, 2026
  5.0
  Great location, fantastic staff, maintenance is always quick and friendly. The area is really well maintained and very nice to live at.
• TB

  Tisha Bocian

  Jun 7, 2026
  5.0
  Quick response and maintenance team was friendly and quick.
• JL

  Jerry Lin

  May 10, 2026
  5.0
  Although we ended up choosing another apartment. Tha frontdesk starff were super friently, patient, and professional!
• AT

  Angela T.

  Feb 1, 2026
  5.0
  Jessica was a very relatable tour guide. She lives on-site so her knowledge and insight about the property were extremely helpful.