Delano

Reviews

• FF

  Fly Fryers

  Jun 27, 2025
  1.0
  Packages will get stolen, and property will get damaged since you let drivers come inside who get paid like they aren't humans from this century by these evil delivery apps. Stop messing around with ppl who have nothing to lose. 95% of the ppl in the building dont tip. Make a delivery box to drop-off outside.
• MM

  Matthew mcookiesd

  Feb 25, 2025
  1.0
  SLUMLORD ALERT: DO NOT SIGN A LEASE AT DELANO REDMOND Consumer protection complaint open with WA AG with no resolution from Delano. BEWARE! On August 14, I found another “statement” taped to my door, this time showing $203.87 in fraudulent charges. This came after I was assured by MJW Investments’ management five times that their bookkeeping errors from move-in were resolved. These charges were never disclosed at lease signing, never mentioned in the months following, and are now being treated as valid without any supporting written contact addendum. On 8/14, I provided the same documentation I have already provided multiple times, by email and taped to the locked leasing office door, which never seems to be open? The only response was a generic “be patient.” After more than eight months of dealing with their mistakes, patience is no longer reasonable. I requested a meeting with upper-level management, not yet another stranger in the constant rotation of building staff. No such meeting was arranged. Instead, “Nick” simply repeated the incorrect charges already on the statement and I finally just ended the whole thing with CONTRACT DISPUTE. We'll let the lawyers figure it out. The larger issue is not the $203.87. It is the pattern of mismanagement, lack of accountability, and disregard for binding agreements. And residents. What about the long-term elderly residents that can't stand up like I can. Shameful. This is not new. The problems started on day one. I moved back to Washington from out of state to support my aging mother and signed my lease sight unseen with Teresa from Tecton. Per her email and the lease terms, I arrived on move-in day with two money orders: $600 for the security deposit and $2,835.43 for prorated January and February rent. Those funds were accepted, cashed, and keys were handed over. That same day, I learned Teresa and Tecton had been terminated and MJW Investments had taken over. Almost immediately, incorrect charges began appearing in my resident portal. Starting in early February, I attempted daily to find someone in the leasing office to address these errors. No one was ever there: no assistant, no receptionist, only maintenance. Signs posted were an “emergency hotline” number and a “come back when” clock graphic. On February 14, I sent a detailed email to the address listed in the management change notice. There was no reply. In that same email, I requested: -My name be added to the building call box (still not done) -Access to the Amazon package lockers (that showed up in July) -Removal of unauthorized renter’s insurance charges -Attention to repeated disturbances from the upstairs unit that have required police intervention -Repairs to hazardous electrical issues, including a refrigerator that trips the breaker and outlets that spark and short out Issues (not amazon) are unresolved as of 8/16. Then on February 25, I observed the new manager delivering notices and received a 30-day notice to pay or vacate for fraudulent charges despite written confirmation from prior management that my account was paid in full. The manager explained she was “required” to post the notice by her company and told me to “come back Thursday.” MJW Investments markets itself as offering “personalized service” and “community focus.” The reality is the opposite: absent management, revolving staff, zero communication, unsafe living conditions, and harassment through false charges. Elderly residents who cannot navigate these disputes are left exposed to the same treatment. This property was once a well-run community. Under MJW Investments, it has become a case study in bad business practices: unprofessional conduct, operational negligence, and a complete lack of respect for residents or contracts. I want MJW Investments to do what is right: honor the agreements made at move-in, remove the fraudulent $203.87, and address the outstanding maintenance, safety, and access issues they have ignored for months. Until then, I strongly advise anyone considering this property to look elsewhere.
• RK

  Radha K

  Aug 20, 2016
  1.0
  The lady at the leasing office, be thankful I forgot your name, made us wait for about 30 despite of having an appointment and said the apartment we were looking for was rented out in the morning with a rude tone. Wasted 1.5 hours of travelling to and fro from downtown seattle. Avoid this place at at all costs. Wish there was a 0 rating! Such a waste
• RE

  Ryan E

  Sep 19, 2015
  5.0
  I travel around the country for work and have lived at a plethora of apartment complexes. Delano is one if the top complexes I've stayed at, not only due to its location (easy access to go south, north or into Seattle as its opposite traffic in any direction), but also it's staff. Jen and Heather have always been promt and responsive to my needs and requests and are much appreciated. Dave and his staff keep the grounds quite clean (inside and out) and are very friendly...always providing quick and professional responses to any maintenance needs. I reccomend this property to anyone who's looking for a quiet, clean atmosphere with responsive and friendly staff.

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