There is simply no other property management company that does their job better than PMI Arka. Their professionalism, prompt response times, clear and thorough communication, and excellent customer service run through everything they do, the result for me was the best and easiest experience I've ever had with searching for, finding, and leasing a new place to live. Tejaswini, my leasing agent, led the charge with clear emails, answered any and all questions quickly and effectively, and outlined each step of the process with clarity. There is no situation that she and the rest of PMI Arka cannot handle. I recommend them without any reservations or qualifications. Thank you!
TK
terese kietzer
Apr 2, 2026
5.0
PMI Arka has been an absolute pleasure to work with—from setting up our rental property to preparing it for new tenants. Adi is highly professional, responsive, and truly great to partner with. We’ve had a fantastic experience and would highly recommend them.
AA
AA
Mar 27, 2026
5.0
PMI Arka is a highly organized and well-run property management company.
Communication is prompt, and expectations are clear. Adi has a solid team in place, as well as dependable and skilled vendors.
If you’re looking for a property manager who is responsive, accountable, and has a team that runs efficiently, PMI Arka delivers.
DL
Dante Lewis
Mar 20, 2026
5.0
Great property manager. Any issues are resolved in a timely manner and expectations are set up front.
EE
Eric
Mar 18, 2026
1.0
Just an overall poor experience with this management company. They charge you a fee to pay rent, a fee to sign a new lease, a fee to "use their software". Communication is inconsistent as there are a number of people your message is responded by. Do not recommend.
Do you have electronic and automated systems set up? E.g., online portal.
Yes. Not only do our owners each have access to an online portal, so do our residents. This makes things like document signing, fund transfers, maintenance requests, and owner statements easier and transparent between all parties.
Who holds the security deposits?
We hold all security deposits on the resident’s behalf in a dedicated trust account as required by law. At move-out we assess the home for damages or cleaning fees and disburse remaining funds within the mandated timeframe for our state.
What is your philosophy on repairs and replacement?
We generally use mid-level parts for repairs—least expensive parts often cost more in the long run. We assess each situation and choose repairs that balance cost savings with protecting the asset.
During the pandemic, how successful have you been at rental collection?
We remained on top of government regulations and guidelines and acted proactively and informatively for clients and customers during periods with moratoriums or relief programs.
When should I have an occupied property evaluation performed?
We recommend an occupied property evaluation at least every 6 months to verify property condition and catch potential issues before they become costly repairs.
Does your office solely decide the rent price or is it collaborative?
We provide a suggested rent price based on market analysis and our professional knowledge. If you disagree, we will create a marketing plan to adjust pricing. Choosing a rent contrary to our recommendation may opt you out of the 30-day rental guarantee.
If I purchase a property with a resident already in place, how does transfer of documents and funds work?
At closing, all deposits, prorated rents, and other resident funds should be surrendered to you. We will need leases, ledgers, keys, and other details forwarded to us or we can arrange retrieval.
How many evictions do you have each month?
Due to our resident screening process, we handle below-average evictions annually. It is uncommon to have an eviction on a monthly basis.
What is the average length of time a resident stays in a property you manage?
On average residents stay about 2 to 2.5 years, though retention depends on property type, location, and maintenance.
How do you screen prospective residents?
All occupants 18+ must fill out our online application. Applicants are approved via a fair and consistent scoring process: credit checks, verification of employment and previous rental history, and criminal background checks are all part of the screening.
How do you handle maintenance requests from residents?
Work orders are submitted electronically through resident portals. A maintenance coordinator assesses the request, troubleshoots with the resident, and if a technician is needed we contact an appropriate vendor. For repairs above the agreed reserve amount we notify owners before authorizing; if extra funds are required we request them in advance.
Do damage costs charged to the resident at move-out include all repairs and fees?
Yes. We compare the move-out inspection with the move-in inspection, charge for damage beyond normal wear and tear, deduct from the security deposit, and attempt to collect any excess fees if damages exceed the deposit—pursuing collections when necessary.
Do you charge resident fees during occupancy and are they shared with owners?
Yes. We charge certain resident fees for services and programs; these fees offset management costs and are retained to help keep more of owners’ funds available.
Do you recommend negotiating a lease if the current status is month-to-month?
We generally recommend a formal lease with a set term. We make recommendations based on resident history and market conditions, but assess each situation individually.
Can you assist with utility setup for my property?
Yes. We can assist in setting up utilities. There is a utility setup cost and we require additional funds in your reserve account to cover any deposits and fees required by utility companies.
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