Casablanca Apartment Homes

Reviews

• MH

  mustafa hussen

  1 day ago
  1.0
  My experience with Linda was, without a doubt, the worst customer service experience I have ever had. She was extremely rude, disrespectful, dismissive, and unprofessional throughout my interactions with her. Before I moved out of the Casablanca Apartments, I specifically asked Linda if I had any outstanding fees or charges. She clearly told me that I owed nothing. Four months later, I was shocked to discover that my account had been sent to collections. When I contacted the office, I was told that a notice had supposedly been mailed to my new address. However, I never received any letter, email, informing me about these charges. My issue is not with Casablanca Apartments itself. My issue is specifically with Linda and the way she handled my situation. Her poor communication, lack of professionalism, and extremely disrespectful attitude made an already frustrating situation much worse. I would not recommend dealing with Linda based on my personal experience. I sincerely hope management takes this kind of customer service seriously so that other residents do not have to go through the same experience.
• SG

  Sophia Grant-Tetlow

  Jul 31, 2026
  4.0
  Maintenance was very prompt and professional.
• PT

  Peck Tsang

  Jun 24, 2026
  2.0
  I lived at Casablanca Apartment Homes in Everett for about five years, so I feel qualified to provide a balanced review based on my experience. When I first moved in, the office staff, Olga and Cherimee, were friendly, professional, and very helpful in making my move-in process smooth. They were one of the reasons I had a positive impression of the community in the beginning. After approximately two years, the property changed management and both Olga and Cherimee left. The new office staff, Christy and Linda, were generally helpful when assistance was needed, although I found them less welcoming and personable than the previous team. Unfortunately, my experience declined under the current management. One incident in particular influenced my decision to move out after five years. Management entered my apartment for an inspection without what I believed to be proper notice. When I expressed concern, I was told that notice had already been provided and that the inspection would proceed immediately. Whether this was a misunderstanding or not, I felt uncomfortable and believed my privacy and personal space were not being respected. Another ongoing concern was the frequency of apartment inspections. While I understand that inspections may be necessary for maintenance and safety purposes, the annual and semi-annual inspections felt excessive to me and contributed to a feeling that my living space was being regularly intruded upon. During one inspection, management commented on the number of cardboard boxes and stored items in my apartment and suggested renting an external storage unit. I personally felt that, as long as the items were not creating a safety hazard or damaging the property, how I used the space I was paying for should have been left to my discretion. I also experienced issues with marijuana smoke coming from a neighboring unit. As a non-smoker, I was concerned about the smell entering my apartment. I reported the issue to management and received acknowledgment that they were aware of the situation. A community-wide email was sent to residents, but the problem continued and I could still smell marijuana afterward. On the positive side, Casablanca Apartment Homes generally offers some of the more affordable rental rates in the Everett and Snohomish County area. If budget is your primary concern, it may be worth considering. However, if privacy, responsiveness to resident concerns, and overall quality of living are priorities for you, I would encourage you to carefully evaluate whether this community is the right fit. My experience ultimately led me to decide not to renew after five years.
• DC

  Dan Caldwell

  Mar 9, 2026
  5.0
  Great staff. Great location. The Casablanca managment team goes the extra mile for everyone that makes one feel right at home. Dan ESLC
• KM

  K M

  Aug 22, 2025
  5.0
  We have been living here for over a year and so far we've had a positive experience living here. Despite being off of HWY 99, we haven't had any issues with unwanted guests and haven't felt unsafe here, something that was initially a concern of mine. I've been very pleased with the apartment management and the maintenance. Any request we've ever submitted gets addressed within a few days and all the maintenance people are so friendly! I also appreciate the amenities, humble as they might be. In the summer it's nice to have the pool and lounge chairs. The fitness room is small but it has everything needed for a basic workout. There is wasted potential with the tennis courts since the space is there but is hard to use with the current state of the nets. Fun for the kids to ride bikes though. My toddler enjoys the little playground. Another small aspect of living here that has made a big difference for us is the Parcel Pending boxes they offer. It has brought a huge peace of mind knowing I don't have to worry about my packages being stolen. Parking has never been an issue, including when we have guests over which is also something I appreciate since that isn't the case at many complexes. Overall, we have been pleased with our experience here and are happy to call it home for at least 6 more months.