Des Moines Escrow Inc

Reviews

• TD

  Thomas Drangsholt

  Dec 6, 2023
  5.0
  Des Moines Escrow is the bees knees.
• AA

  Applied

  Dec 6, 2023
  5.0
  Best service in the Seattle area. Really hard working women here!
• RR

  Rachel

  Oct 28, 2020
  1.0
  The entire office has issues. From Tina on the phone not being clear about fees and needs when trying to pick a time to get paperwork signed. To the elderly gentleman working through the actual signing, there are issues all around. Be up front about times and fees for signing escrow paperwork. Tina was abrasive on the phone when trying to get a schedule together and was difficult to work with. We were told to bring routing information to transfer funds into out account, but was never told that there was a few for that. I had to ask specific questions to find out if theh can come to us for signing and was only told then that there was a few for them coming to us. Just be up front. Why make us have to fish for information. The gentleman who signed paperwork with us, took forever. He was the only one to say there was a few for transferring the money into our account. The escrow company closed our HELOC without having a conversation about it when they paid it, and then was again abrasive over the phone when we called to ask about it. During the closing process, we had difficulty just getting emails to be sent to the correct place. If the email is the first and last name at gmail, and the name is all over our paperwork, why is it difficult to get the necessary information. Also, they are not wearing masks in the office, they only put masks on when they come to open the door. Not doing business with them again, this was one of the worst refinancing experiences we have had.

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