UPDATE: 9/17 Management responded that they have been “in direct contact” with me, but my emails remain unanswered. I also had water that would not stop running. On Sunday, I called the emergency line twice with no answer and left a voicemail as instructed. No one responded. By Tuesday, the water was still running. I called the emergency line again and the office twice with no answer, so I had to go in person to get maintenance sent out. The front office was unattended; the two staff members I saw were together in the back office and said they were in a meeting. The issue required a plumber. This is exactly why I raised concerns about communication and responsiveness and recommended looking elsewhere.
I have lived at this apartment complex for nearly five years, and my honest recommendation is to look elsewhere. The property has declined, especially over the last year and a half. We have gone through three management companies: AMC, Avenue5, and now Asset Living. AMC was overall decent, Avenue5 lasted about five months, and Asset Living started with good staff. After the manager and leasing agent left, communication and management became much more difficult.
Be cautious with newer reviews; some appear to be from people who toured rather than long-term residents.
Be prepared for more than the advertised rent. There is base rent, parking, electricity, and additional utility charges. The property uses RUBS for water, sewer, trash, common-area utilities, and service fees, so charges can fluctuate and are not necessarily based on your own usage. Get a complete fee breakdown before signing. Maintenance staff are friendly, but simple requests can take months. Air circulation can also be poor.
There are ongoing issues. Both pools have appeared green for approximately 7–8 months based on my observations. I have observed rats, overflowing trash, liquor bottles, and recurring mold concerns, including in the dog wash area. The dog park is available, but people frequently leave dog waste behind. There are no playgrounds. Children frequently ride bikes on sidewalks and through parking lots, and management has essentially said little can be done because they are kids. My own car has been damaged by children here, and I received the same response.
Security patrol is rarely present in my experience, and I have observed police at the property fairly often. Noise varies by building, so visit at different times. Cell service can also be an issue outside T-Mobile.
My recent renewal offers from Asset Living proposed a 21% rent increase, with an even higher month-to-month rate. I raised concerns because I believed the notice did not comply with Washington’s rental-increase requirements, including HB 1217. A staff member who identified herself as a floater told me they would wait until my lease expired, then issue another 90-day notice. She also said my month-to-month rate would be higher than my monthly rent. I pointed out this was not what my Avenue5 contract stated. More recently, they provided another proposed increase that I also believe does not comply with Washington law. Again, I was told they would let my lease roll month-to-month so they could issue another increase notice.
I would also be cautious about the Amazon package locker subscription because technical issues can make receiving packages more difficult.
Positives: the location is convenient for transit, the grocery store is within walking distance, apartments have stackable washers and dryers, and some are fairly spacious. The landscaping crew does a phenomenal job, and I have met genuinely good staff members. However, in my opinion, the apartment size does not justify the price.
After nearly five years, I believe there are more cons than pros. I have watched long-term residents move away, including to nearby complexes, and seen high staff turnover. A new resident may receive a good move-in deal but consider whether it is worth the potential stress after year one.