KG
Katrina Gilbert
Aug 5, 2026
From the moment we walked into the Ryan Homes community at Stonehouse, we knew we were dealing with a team that genuinely cared about people, not just selling homes. Although Stonehouse ultimately wasn’t the right community for our family’s needs, Adam made such a positive first impression. He took the time to answer every question, educate us on the process, and never made us feel pressured. His professionalism, patience, and genuine interest in helping us find the right fit set the tone for everything that followed.
That experience led us to Liberty Ridge, and we couldn’t be happier with where our journey has taken us. Jenn has been absolutely incredible throughout the process. Her communication has been exceptional, she’s incredibly knowledgeable, and she’s always quick to respond whenever we’ve had questions. From discussing floor plans and structural options to helping us compare lots and navigate countless decisions, she’s made what could have been an overwhelming process feel exciting and manageable.
Austin with NVR Mortgage has been equally outstanding. Buying a home is one of the biggest financial decisions you’ll ever make, and Austin has taken the time to explain every scenario, answer every question, and make sure we understood our options. At no point did we ever feel rushed or like we were “just another customer.” Instead, we felt like he genuinely wanted us to make the best long-term decision for our family.
We’ve visited several builders and communities during our home search, and what truly sets Ryan Homes apart is the people. Every interaction has been welcoming, transparent, professional, and focused on finding the right solution rather than simply making a sale. From our very first visit with Adam to working with Jenn and Austin at Liberty Ridge, the level of customer service has been consistently exceptional.
One thing we’ve appreciated most is that we’ve always felt heard. Our questions were welcomed, our concerns were addressed, and we were never made to feel like we were asking too much. That level of communication and personal attention has given us tremendous confidence throughout this journey.
We’re incredibly excited to build our future home in the Liberty Ridge community, and we couldn’t have asked for a better team to guide us through the process. If you’re considering Ryan Homes, especially Liberty Ridge, you won’t just be buying a home, you’ll be working with people who genuinely care about helping you find the right one.
Thank you, Adam, Jenn, Austin, and the entire Ryan Homes and NVR Mortgage team for making this such an enjoyable experience. We can’t wait to watch our dream home come to life!