KJ
keaira jones
Apr 17, 2026
Really enjoyed working with them. Very communicative and nice.
1 month update:
I wanted to leave an updated review about my experience renting this home so far. Unfortunately, my experience has not been positive.
The day before my move-in date, I was informed that the AC was not working. I was given the option to cancel my lease entirely, delay my move-in by a week, or use a portable AC unit until a technician could come out the following week. Because I was excited for a fresh start for myself and my children, especially being only 1 month postpartum from a C-section, I chose to move forward with the portable AC unit. At the time, I did not think it would be a major issue.
The following week came, and I had not received any communication regarding the AC technician, so I had to reach out myself for an update. To their credit, they did respond promptly and were able to get someone scheduled.
Shortly after that, the stove stopped working and there was also a leak underneath the sink. I submitted a maintenance request, and again, the issues were addressed quickly. However, the situation became frustrating when I later received new charges on my account totaling $269.40 for the stove repair, along with an additional $125 charge listed as a “tenant responsibility repair.” And requested to be paid same day or late fees would apply
When the technician came out, he stated that the issue was that the cord behind the stove was not secured properly. When asked how that could happen, he explained it could occur either during installation or from the stove being moved to clean behind it. I have not moved the stove or done anything that would have caused this issue.
When I disputed the charge, I spoke with Megan and Erin and they stated that tenants are responsible for “basic troubleshooting and knowledge of electrical appliances” according to the lease. I fail to see how a tenant with no appliance repair background is expected to move a heavy stove and inspect electrical connections behind it, especially while recovering postpartum from a C-section. Had I attempted to move the appliance myself and caused damage or injury, I likely would have been held responsible for that as well.
I truly love the home itself, and my children and I are happy here. I am not a difficult tenant, and I appreciate prompt responses to maintenance concerns. However, I do not appreciate feeling taken advantage of or being charged for issues that I did not cause. I work hard for my money and simply expect fairness and reasonable treatment as a tenant.
I sincerely hope this is not an indication of what the next 11 months will look like.