Discover The Icon, a community offering 1 & 2 Bedroom Luxury Apartments in Richmond in the vibrant Scott’s Addition neighborhood. Our pet-friendly homes combine modern interiors with smart features, vinyl wood flooring, in-home washers and dryers, and spacious layouts. Enjoy premium community amenities including a swimming pool, modern clubhouse, and fully equipped fitness center. Just minutes from Downtown Richmond and The Fan District, you’ll also be close to VCU, the Virginia Museum of Fine Arts, local restaurants, shopping, and nightlife. Schedule your tour today and discover your new home at The Icon.
I have lived at this property since 2022, and unfortunately my experience has declined significantly since the change in management. Over the years, I have noticed ongoing concerns with cleanliness, security, maintenance, communication, and the overall condition of the community. The cleanliness of the property has become one of my biggest concerns. Common areas, including the parking garage and parking deck, frequently have trash buildup and do not always appear to be properly maintained. There are also ongoing odor issues throughout the property, including pet waste odors in shared areas.
Security has also become a concern. I have noticed instances where side doors and building access points were not properly secured, which raises concerns about resident safety. Package theft has also contributed to these concerns. Maintenance requests have been another source of frustration. Issues involving pests, water leaks, HVAC concerns, and general upkeep have not always been handled with the level of urgency, communication, and follow-through residents expect.
There also appears to be inconsistent enforcement of community policies. Shared areas often have noticeable marijuana and cigarette odors despite reminders about smoking policies. The building’s thin walls also make noise from neighboring units very noticeable and can impact the overall living experience. The frequent turnover of leasing office staff has made communication and follow-up challenging, as residents often have to adjust to new points of contact and different processes.
My personal interactions with the property manager, Rianna is rude. The resident concerns are not always addressed with the professionalism and customer service expected. At times, her communication style has come across as unwelcoming. I do want to recognize Brianna, who provided excellent customer service during her time here. She was professional, helpful, and genuinely made an effort to assist residents. I have also noticed that some positive reviews appear to have been encouraged during times when negative feedback was being shared, which makes it difficult for potential residents to get a complete picture of the everyday resident experience.
GW
George Werner
Jun 10, 2026
3.0
Too many rules/fines/bs. It was a great place when it was new, but the management lost site of the point of the place. They nickel and dime you on everything to make up for the fact it is all inclusive.
DC
DaVonna Cook-Bey
Sep 5, 2024
5.0
I honestly have never lived anywhere where I didn’t have any complaints, but I truly do not have any complaints since living here. The property is always kept clean and I have never had any issues with noise. Any maintenance issue that I have ever reported has always been taken care of the same day. All staff are friendly. Ashley in the leasing office is extremely personable and willing to answer any questions that you may have. Truly love it here!
SG
Saylor Gray
Oct 14, 2023
5.0
so easy to work with and great smiling faces made this so much of a better process for me
The Icon is located at 1209 MacTavish Avenue, Richmond, VA 23230, USA.
What types of apartments are available at The Icon?
The Icon offers stylish one- and two-bedroom luxury apartments.
Is The Icon a pet-friendly apartment community?
Yes, The Icon is a pet-friendly community welcoming your furry friends.
What amenities does The Icon offer to residents?
Residents enjoy a brand new fitness center, a pet park, a pool, and top-end leasing and maintenance services.
What are the office hours for The Icon leasing office?
The leasing office is open Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 4:00 PM; it is closed on Sundays.
How can I contact The Icon for inquiries or leasing information?
You can call The Icon at +1 888-681-5174 or visit their website at https://www.iconrva.com/.
Are there any nearby hotels near The Icon for guests or visitors?
Yes, nearby hotels include Quality Inn & Suites and Comfort Inn Conference Center Midtown, offering convenient lodging options for guests.
What entertainment venues are close to The Icon?
The Highpoint on Broad, a venue for concerts and events, is located nearby, providing entertainment options for residents and visitors.
Where can I find dining options near The Icon?
Nearby dining includes Lemon Indian Cuisine, Don’t Look Back, Don’t Look Back Triple taco restaurant, Byram's Lobster House, and Lemon Cuisine of India for diverse food experiences.
Are there local services near The Icon that residents might find helpful?
Yes, nearby services include Cardinal Mobility Solutions for home services, 804 Towing Pros for automotive towing, Michael Patrick Hair Studio for beauty, and River City Flower Exchange for flowers and gifts.
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