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The Icon

4.0
(61 reviews)

Business Details

1209 MacTavish Avenue, Richmond, VA
23230, United States
(888) 681-5174
https://www.iconrva.com/

About

Apartment Rental AgencyApartment Building
Discover The Icon, a community offering 1 & 2 Bedroom Luxury Apartments in Richmond in the vibrant Scott’s Addition neighborhood. Our pet-friendly homes combine modern interiors with smart features, vinyl wood flooring, in-home washers and dryers, and spacious layouts. Enjoy premium community amenities including a swimming pool, modern clubhouse, and fully equipped fitness center. Just minutes from Downtown Richmond and The Fan District, you’ll also be close to VCU, the Virginia Museum of Fine Arts, local restaurants, shopping, and nightlife. Schedule your tour today and discover your new home at The Icon.

Location

The Icon
1209 MacTavish Avenue, Richmond, VA
23230, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed

Reviews

4.0
61 reviews
5 stars
41
4 stars
3
3 stars
3
2 stars
1
1 star
13
  • JJ
    Jasmine
    Sep 2, 2026
    1.0
    I have lived at this property since 2022, and unfortunately my experience has declined significantly since the change in management. Over the years, I have noticed ongoing concerns with cleanliness, security, maintenance, communication, and the overall condition of the community. The cleanliness of the property has become one of my biggest concerns. Common areas, including the parking garage and parking deck, frequently have trash buildup and do not always appear to be properly maintained. There are also ongoing odor issues throughout the property, including pet waste odors in shared areas. Security has also become a concern. I have noticed instances where side doors and building access points were not properly secured, which raises concerns about resident safety. Package theft has also contributed to these concerns. Maintenance requests have been another source of frustration. Issues involving pests, water leaks, HVAC concerns, and general upkeep have not always been handled with the level of urgency, communication, and follow-through residents expect. There also appears to be inconsistent enforcement of community policies. Shared areas often have noticeable marijuana and cigarette odors despite reminders about smoking policies. The building’s thin walls also make noise from neighboring units very noticeable and can impact the overall living experience. The frequent turnover of leasing office staff has made communication and follow-up challenging, as residents often have to adjust to new points of contact and different processes. My personal interactions with the property manager, Rianna is rude. The resident concerns are not always addressed with the professionalism and customer service expected. At times, her communication style has come across as unwelcoming. I do want to recognize Brianna, who provided excellent customer service during her time here. She was professional, helpful, and genuinely made an effort to assist residents. I have also noticed that some positive reviews appear to have been encouraged during times when negative feedback was being shared, which makes it difficult for potential residents to get a complete picture of the everyday resident experience.
  • GW
    George Werner
    Jun 10, 2026
    3.0
    Too many rules/fines/bs. It was a great place when it was new, but the management lost site of the point of the place. They nickel and dime you on everything to make up for the fact it is all inclusive.
  • DC
    DaVonna Cook-Bey
    Sep 5, 2024
    5.0
    I honestly have never lived anywhere where I didn’t have any complaints, but I truly do not have any complaints since living here. The property is always kept clean and I have never had any issues with noise. Any maintenance issue that I have ever reported has always been taken care of the same day. All staff are friendly. Ashley in the leasing office is extremely personable and willing to answer any questions that you may have. Truly love it here!
  • SG
    Saylor Gray
    Oct 14, 2023
    5.0
    so easy to work with and great smiling faces made this so much of a better process for me

Frequently Asked Questions About The Icon

Where is The Icon located?

The Icon is located at 1209 MacTavish Avenue, Richmond, VA 23230, USA.

What types of apartments are available at The Icon?

The Icon offers stylish one- and two-bedroom luxury apartments.

Brand Certified Facts from The Icon

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Certified October 11, 2026Yext Knowledge Graph
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