The Crossings at Short Pump Apartments

Reviews

• CG

  Cindy G

  Aug 31, 2026
  2.0
  Just moved out after living there for five years. Overall my experience was good but finally left because of roach infestation. Best about the Crossings: 1) Family friendly with lots of kids about. Very responsive maintenance staff. 2) Decent price for the amount of room you get in current market. 3) Generally a quiet family community you feel safe in. Worst about the Crossings: 1) Trash disposal site is PUTRID. With not enough space for trash, it ends up all over the place around the dumpsters and sits in the sun for days. This is also where you have to get your mail and getting near it is retch inducing. 2) ROACHES became a problem in my building about two years ago and was never adequately addressed. 3) Management staff are helpful if you get the right person but generally they are dismissive and not happy to see you in the office. 4) Except for complex entrances, grounds are not maintained.
• RM

  Regis McKoy

  Aug 20, 2026
  5.0
  I cannot say enough great things about my experience, especially because of Brandy. From the moment I applied, she went above and beyond to make what could have been a stressful process feel effortless. Typically, you expect the application, income verification, and approval process to take a few days. Brandy worked tirelessly throughout the entire day to help get everything reviewed, verified, and completed and somehow managed to get me approved and moved into my apartment the very same day I applied. That level of dedication and customer service is rare, and I will forever be grateful to her for it. What impressed me just as much was that her helpfulness didn’t stop after move-in. Every question I’ve had, every concern I’ve brought to her, Brandy has been responsive, knowledgeable, patient, and genuinely willing to help. She doesn’t make you feel like you’re bothering her or that you’re just another resident she takes the time to listen, address the issue, and make sure you feel taken care of. Finding an apartment is one thing. Having someone who makes you feel welcomed, valued, and supported from day one is something entirely different. Brandi, thank you for turning what I expected to be a multi-day process into a same-day move-in and for continuing to be someone I know I can count on. You didn’t just help me get an apartment, you helped make it feel like home from the very first day. If you’re considering living here, my experience has been nothing short of five stars. And if you have the opportunity to work with Brandi, you’re in exceptional hands.
• AA

  Arazgul ALLABERDIYEVA

  Aug 5, 2026
  5.0
  We had a great experience with the lease office. Everything moved very quickly, and the team was really helpful throughout the process. Thania was especially helpful and made everything so much easier for us. We appreciate the team’s effort.
• WH

  Winter Hewitt

  Jul 20, 2026
  5.0
  Thank you! Was helped very swiftly and love the property, so well kept and great energy . Mckenzie and Tonya were very nice ladies 🙂
• TN

  Teyah Nigel

  Jul 16, 2026
  5.0
  I had a great experience touring with this place. My mom and I are looking to relocate to the area, and thank god we came in last week to see this gem! The property manager , McKenzie was super friendly and professional, and Thania definitely took her time making us feel like a priority! 10/10

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