404 Rivertowne Apartments

Reviews

• LM

  Linda Moore

  Sep 22, 2026
  5.0
  Courtney was amazing!!!!
• KR

  Kristyn Roberts

  Sep 12, 2026
  1.0
  I’m posting this because GSC’s response to my best friend’s situation has been incredibly concerning. A contractor lost a key to his apartment, management apparently knew about it for approximately two weeks, and he was never notified. He lives there with his two-year-old daughter and has been trying to get basic answers about the security of his home. Even after escalating the issue, neither the leasing office nor regional management would properly discuss the lost key with him or confirm the circumstances in writing or over the phone. What makes this even more concerning is that his original Google review about his experience was deleted. Rather than addressing the concerns raised by a resident, the review disappeared. Prospective renters should be aware of this experience before choosing to live at a GSC-managed property. If a company is confident in how it handles resident concerns, those concerns should be addressed—not silenced.
• MA

  Matthew Atkins

  Sep 11, 2026
  1.0
  1 STAR — I WOULD NOT RECOMMEND THIS PROPERTY EDIT TO RESPOND TO THEIR RESPONSE: Interesting response from your team that I have emailed every day since the event happened and have not received a single email back. There’s also a difference between facts and feelings. Feelings of frustration? This is a major security concern. My apartment was breached for 3 weeks. You won’t even confirmed what happened because you know what you did can get you sued. That is why you and your on site leasing team won’t confirm on the phone nor via email. I’ve tried calling, I’ve tried emailing privately. You took the time to reply to this public review but not to reach out to me when this happened privately. You don’t care about your residents, you care about money. You are absolutely despicable GSC. I would strongly advise prospective renters to think twice before signing a lease here. My most serious concern is the way management has handled the security of my apartment. I was recently informed by maintenance that a contractor had lost a key that had been given to him to access my apartment. I was never notified that the key was missing. I was then informed that it had apparently been missing for approximately two weeks. That means management knew an access key to an occupied apartment was unaccounted for, yet I was not informed. I live here with my two-year-old daughter, so this is not something I consider a minor inconvenience. I also came home Tuesday to find my apartment unlocked. At the time, I had no idea there was a missing key, so I didn’t understand the significance. Now that I know a key capable of accessing my apartment was unaccounted for, I have legitimate questions about whether anyone accessed my apartment and when. I have Ring camera footage documenting relevant activity and am preserving it. What has made this situation even worse is the complete lack of communication from management. Today, I repeatedly attempted to get someone from the leasing office to discuss this situation with me. No one would speak with me about the lost key or confirm the situation in writing or over the phone. I also escalated the matter to regional management, and they likewise did not respond or confirm the issue. I should not have to chase down the property management company for basic information about a missing key to my own home. If the key was legitimately lost, management should be able to acknowledge that, explain when it happened, explain what was done about it, and tell me what is being done to secure my apartment. Instead, I have been met with silence. The handling of the flea treatment has added another layer of frustration. Treatment was scheduled, but I was not provided the preparation instructions I needed. I was also told that I could potentially be responsible for a cancellation despite the confusion surrounding the scheduling and access to my apartment. On top of that, maintenance was apparently told that I would be home to provide a key, despite me never agreeing to that or telling anyone that I would be home to let them in. This isn’t simply a complaint about an inconvenient maintenance appointment. This is about a property management company losing control of a key to an occupied resident’s home, apparently knowing about it for approximately two weeks, failing to notify the resident, failing to promptly address the security issue, and then refusing to communicate with the resident when she asks for answers. The fact that I have a two-year-old daughter living here makes the lack of urgency even more concerning. Prospective renters should know what my experience has been before signing a lease. Communication has been poor, accountability has been worse, and when a serious security issue arose, I was unable to get the leasing office or regional management to even confirm the situation to me. I am now documenting everything, preserving my Ring footage and communications, and pursuing the matter with GSC management above the onsite office. I would not recommend renting here based on my experience.
• RR

  Riguy156

  Aug 26, 2026
  1.0
  ⭐ 1 Star We’ve lived here since 2019, and this place has steadily gone downhill, especially under the new management. We’ve dealt with months without hot water, AC units that run 24/7 but still allow apartments to reach 85°, mold around vents, cracks in ceilings, and paint literally falling from the ceiling. The windows are ancient single-pane windows that let bugs inside and constantly bang when it’s windy. There are also ongoing roach problems in some buildings. What’s frustrating is that management seems much more interested in adding and enforcing rules than fixing these problems. Over the years they’ve banned grills, taken away pool guest privileges, added fines for balcony violations, and suddenly made the entire property smoke-free. We were recently given a violation for a small clothesline we’ve occasionally used for six years, despite living here since 2019. We only use it because the washers/dryers are so terrible that it can take 4+ hours to dry one load. They’ve also played games with our lease. Management dragged their feet approving our request to move into a renovated unit, then ultimately denied us because they claimed we couldn’t afford it—even though they raised our rent to the exact same price as the upgraded unit. We weren’t asking for anything unreasonable; we simply wanted to move into a renovated apartment so they could finally address the mold, cracks, and other problems in ours. Instead, they tried to put us on a month-to-month arrangement after dragging out the process. We’ve even had to threaten legal action and withholding rent over the lack of adequate cooling and water. There have also been shootings and SWAT/police standoffs in the surrounding area, which is already not the greatest. So why are you trying to make this complex something it’s not? The biggest issue is the priorities: they have plenty of time to create new rules, issue violations, and add fines, but apparently not enough time to properly maintain the apartments. After seven years here, it’s incredibly disappointing to watch everything that once made this a decent place to live slowly disappear. Lately it’s felt like the new management team is trying every trick in the book to evict long-term tenants so they can flip the properties and increase rent exorbitantly
• SS

  SocialMedia3590

  Aug 14, 2026
  1.0
  Nope, I’m not living here. I don’t care about the wonderful customer service I receive while touring an apartment I care about the actual experience of living there. If I’m dealing with no AC, roaches, clogged pipes, feces outside my apartment, weed smell everywhere, mold, and maintenance showing no urgency when something needs to be fixed, I’d honestly rather stay in my car. I’m not paying money to live in an unkept environment because of issues that are completely out of my control. Thankfully, I have family in the area with houses and apartments, because this is definitely not it.