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The Arbor at Halley Rise

4.3
(77 reviews)

Business Details

11990 Heafield Way, Reston, VA
20191, United States
https://thearborathalleyrise.com

About

Apartment BuildingKETTLER

Location

The Arbor at Halley Rise
11990 Heafield Way, Reston, VA
20191, United States

Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 6:00 PM
Saturday10:00 AM - 5:00 PM
Sunday12:00 PM - 5:00 PM

Reviews

4.3
77 reviews
5 stars
58
4 stars
4
3 stars
0
2 stars
9
1 star
6
  • BJ
    Brittany James
    5 days ago
    5.0
    Great experience visiting my friend here! Makes me wish I didn’t have a house so I could move here! Haha but really though, if you’re renting, this is a great option! 10/10!
  • KD
    K. DaCosta
    6 days ago
    5.0
    I was visiting my daughter in town for a wedding and decided to stay in the guest suite at The Arbor at Halley Rise, and I’m so glad I did! The 2 bedrooms suite was incredibly spacious, comfortable, and very clean. The building itself is beautiful, and I loved being able to take pictures and really enjoy the property during my stay. Any questions I had about the community or the building were answered very quickly by the staff. Everyone was so attentive and helpful, even on the weekends, which I really appreciated. I had such a wonderful stay, and I’m so happy my daughter lives here. If I ever visit again, I will absolutely be using the guest suite. Honestly, if I didn’t already own a home, I would seriously consider moving into The Arbor at Halley Rise myself. It was a beautiful experience from start to finish.
  • AD
    Asia DaCosta
    6 days ago
    5.0
    I’ve really enjoyed living at The Arbor. My apartment is spacious, clean, and has a really nice modern feel, and I love how the community looks and feels overall. The staff has also been great in my experience, especially the manager Keenan, who is always pleasant and easy to talk to. Like any apartment community, you will hear some normal day to day noise, but that’s just part of apartment living and hasn’t taken away from my experience. The location and overall quality of the property are big pluses for me. Definitely happy to call The Arbor home.
  • A
    -AVA
    Aug 6, 2026
    2.0
    After moving out, I gave considerable thought to whether leaving a review was necessary. Ultimately, I felt an honest account of my experience might encourage meaningful improvements for both current and prospective residents. In fairness, my initial impression was excellent. The move-in process was seamless, the staff was polished and welcoming, the apartments presented beautifully, and the community felt warm and inviting. Unfortunately, over time, the reality of living here became noticeably different from the experience presented during the leasing process.The atmosphere gradually shifted toward visible frustration. Conversations with other residents frequently centered on excessive noise, inadequate parking, recurring maintenance concerns, malfunctioning trash rooms, and general disappointment. Within my first three months, I already suspected these issues would become difficult to overlook. In hindsight, leaving was the correct decision. Resident retention also appears to be a concern. It was common to see residents leave after their first lease term, often with little interest in renewing. The continued reliance on substantial leasing incentives, including promotions of up to eight weeks of complimentary rent, may be attractive initially, but it also raises questions about the long-term resident experience. The maintenance team deserves genuine recognition. They were consistently courteous, responsive, and professional. However, the volume of maintenance requests I submitted during a relatively short residency was concerning. Problems ranged from major appliances to basic items such as door locks and fixtures. For such a new property, the frequency of these issues suggested that appearance may have been prioritized over durability and long-term quality. The office staff was generally pleasant, although the hospitality often felt more pronounced during the leasing process than when addressing resident concerns. Several complaints felt minimized or dismissed, leaving me to feel unreasonable for expecting legitimate issues to be taken seriously. A sincere acknowledgment or simple apology would have gone much further than repeated explanations that failed to resolve the underlying problems. Parking was another significant frustration. Residents were informed that adequate guest parking had not been properly considered during development, which is astonishing for a community of this size and price point. Guest parking initially exceeded $30 per day and was only reduced after substantial resident pushback. Even at approximately $10 per day, it is uncomfortable to tell guests they must pay simply to visit. What makes this even harder to justify is that the property garages are not access-controlled , despite being located in a high-traffic area. Anyone can simply drive onto the parking garage premises. For a community marketed and priced as a premium living experience, one would reasonably expect a more secure and thoughtfully designed parking arrangement. Overall, I am giving this property two stars. I have also seen concerns raised regarding the removal of lower-rated reviews, which may create an inflated impression of resident satisfaction. Prospective tenants should focus on reviews written by people who have actually lived here rather than those based solely on tours, first impressions, or anticipated move-ins. The property is visually appealing and photographs beautifully, but the day-to-day living experience did not reflect the quality, service, or value implied by the pricing. There are several equally attractive communities nearby that may offer a more peaceful, polished, and resident-focused experience. The aesthetic may be luxurious, but the overall experience was not..
  • AA
    AB
    Aug 4, 2026
    2.0
    I moved in just a few months ago and already regret it. The tour was great, but once you sign the lease, it’s a completely different experience. The walls and floors are so thin that you can hear everything your neighbors are doing. After a long commute home from DC, all I want is some peace and quiet, and that’s just not possible here. I’ve also had to put in multiple maintenance requests already because things keep breaking. The reviews are true. STAY AWAY The only positive is that the maintenance staff has been nice. Other than that, I honestly can’t wait until my lease is up. I’m getting the hell out of here.

Frequently Asked Questions About The Arbor at Halley Rise

What is The Arbor at Halley Rise?

The Arbor at Halley Rise is an apartment building located in Reston, VA.

What are the leasing options at The Arbor at Halley Rise?

The Arbor at Halley Rise is currently leasing. You can contact them for a virtual tour.

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