Fusion at Neon

Reviews

• EP

  Enzo Pasquini

  Oct 5, 2026
  1.0
  Really disappointing experience, especially after move-out. To be fair, the property itself is new and beautiful, and we had great interactions with many members of the on-site team. Unfortunately, our experience with management was very different. We paid around $100/month for garage parking, yet the gate remained open/not working for almost all the year we lived there - something you’ll also see mentioned in other reviews. We also had around six packages stolen despite having proof of delivery, with very little help when we reported it. What shocked us most came after moving out: we were charged $150 for cigarette-smoke treatment, even though neither my spouse nor I ever smoked a single cigarette inside our apartment, and we never allowed anyone to smoke there. We also dispute an additional carpet charge. We formally disputed these charges, but the issue remains unresolved. If we don’t hear back from management, I plan to contact the City of Norfolk’s landlord/tenant services for assistance. My biggest advice to current residents: document everything and take detailed photos/videos before handing over your keys. Based on our experience, I can’t recommend living here.
• TS

  Teddys Sparkelers

  Sep 2, 2026
  5.0
  kevin and everyone at the leasing office are genuinely angels from above. if you have a problem, they will solve it. sometimes, things happen, but they always try their best to make due with the situation and provide solutions to the residents. i highly recommend moving here
• KH

  Kaya Hansin

  Aug 23, 2026
  5.0
  Fusion has amazing amenities and features but I specifically want to highlight the staff. I have had nothing but a good experience! The other night it was storming pretty bad and I was parked across the street and was a little nervous about walking back in the weather. Terrell one of the maintenance personnel, was kind enough to walk me back to my car to make sure I got there safely. They genuinely care about the building and its residents!!
• AB

  Austin Beauchamp

  Aug 12, 2026
  4.0
  Lived at the fusion for over a year, and it has its good and bad. It has its pros and cons like anywhere but this is what I’ve noticed if it’s helpful! Pros: After the change from the old leasing agency to the current, things settled down and the staff is great. Apartments are new and modern, with working amenities throughout the building. Maintenance is helpful and regular, and has responded quickly in the past. Frequent community events which are a fun time! In a pretty area which is a short walk to downtown Norfolk! Lots to do and Ghent is very pretty to walk through. Cons: The ABC store and 7/11 are not always the safest areas to be. Just to be kept in mind, it is a downtown area. The area floods badly. It’s happened several times (5+ minimum) that the street floods where that multiple sedans flood out during that time (the intersection by the 7/11 is the worst affected) It even took out a full size truck outside my window a few months back. The garage, common areas, and elevators can flood at the same time. It is cleaned up and aired out quickly however. Garage is tight Most pickup trucks do not fit well.
• KI

  khubaib iqbal

  Jul 27, 2026
  1.0
  Gate does not work. Anyone can come in and out including strangers. Yet to be fixed been here well over a month.