KETTLER

Reviews

• JY

  Jessica Yarbrough

  Aug 12, 2026
  1.0
  Absolutely the worst condition I have ever lived in bed bug infested roach infested and mold infested the office is mean and hateful to tenants they dont cate about anything going on i would never recommend living here
• SN

  Samantha Nicole

  Aug 3, 2026
  1.0
  I am extremely disappointed with Kettler's overall management of its properties. Based on my experience, there appears to be a significant lack of accountability, communication, and concern for residents across the communities they oversee. A prime example is Allium Place in Silver Spring, Maryland. Although this property has been open for less than three years, it has experienced frequent management and staff turnover, creating instability and inconsistency in service. Residents have been left without the support and responsiveness they should expect from a professionally managed community. There are ongoing concerns regarding property management, including poor customer service, delayed or inadequate responses to resident issues, insufficient security measures, limited video surveillance, and a lack of proactive efforts to address crime and safety concerns. These issues have contributed to an environment where many residents including myself feel frustrated and unsupported. Rather than maintaining the property and prioritizing resident well-being, management appears to react only after problems escalate, if at all. A residential community should provide a safe, well-maintained, and professionally managed environment, and unfortunately that has not been my experience. I hope Kettler's corporate leadership takes these concerns seriously, evaluates the conditions at Allium Place, and implements meaningful improvements in property management, resident communication, safety, and overall quality of service. I have yet to hear from corporate related to these matters. Believe the steps are a bit hard to follow up with filing grievance against rental properties. I would hope to hear soon from our state delegatess and county councils & everyone that can join in please do.
• PG

  P Greer

  Jun 12, 2026
  1.0
  Living at 800 Carlyle has been an incredibly frustrating experience due to consistently poor management. The elevators are frequently broken, and there was a period when residents were repeatedly awakened in the middle of the night by fire alarms going off. Security is also a major concern. Packages are regularly stolen, and most recently, residents have had the pleasure of coming home to discover they cannot access their own apartments because the key fobs don’t work. This has happened twice in the past 30 days. Being locked out of your home because of ongoing access control failures is unacceptable. Management appears grossly incompetent and only capable of sending generic, AI-generated responses rather than taking meaningful action to address recurring issues. Problems persist without resolution despite repeated complaints. Additionally, management does little to enforce the property’s smoking policies. Residents openly smoke marijuana near the building, and complaints about smoking inside apartments seem to go unaddressed. For the premium rent charged at 800 Carlyle, residents deserve basic functionality, security, and responsive management. Unfortunately, this property consistently falls short on all fronts.
• JJ

  Jada

  May 28, 2026
  1.0
  I applied for an apartment at The LOREE Grand and initially had a very positive experience. I received an approval letter, selected a unit, paid the security deposit, and was given a move-in date of May 30, 2026. Based on that approval, I submitted my 30-day notice at my current residence and prepared to move. Then, just one week before my scheduled move-in, I was informed by the property manager that the Regional Manager stated my approval letter was simply “generated.” No clear explanation was provided, and communication from both the leasing office and corporate management has been extremely poor ever since. I have repeatedly tried to get answers, including reaching out to the Regional Manager’s supervisor, but I still have not received any real explanation regarding why my approved application was reversed or what is happening with my deposit and apartment. The lack of professionalism, transparency, and urgency in handling this situation has been incredibly frustrating and stressful. At this point, the process feels misleading. It is very concerning to receive an approval, pay money, make major life decisions based on that approval, and then suddenly be left without answers or housing days before move-in. I also cannot ignore my concern that my participation in the Inclusionary Zoning (IZ) program may have influenced how my application was handled. As a Black professional, the lack of communication and treatment throughout this process has left me questioning whether I was treated fairly. I strongly encourage future applicants to get everything in writing, keep records of all communications, and proceed cautiously throughout the leasing process.
• DB

  Denise Brown-Lozada

  Mar 16, 2026
  1.0
  Still awaiting a call back from several of my previous voicemails, December 14 2025, December 15 2025, and now today, March 16th, 2026.

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