KETTLER

Reviews

• DO

  Desmond O

  2 days ago
  2.0
  My review was deleted by Firlds at Lorton station. Here it is again: This place has been poop since Lori left. There's two ppl in the office a young woman who's i believe the assistant Ashely and the manager that took Loris place Julio. Julio is very incompetent, forgetful, lazy and very unprofessional. He's never there and when he's there he not Available to talk to me or seem annoyed i need questions. I submit maintenance requests before with him and he will never put them in, my mom and i had to come in the office more than 3 times to be remind of our renewal. Our lease never prepare. He always says come back but yet they will call and Harris you for renewing but when u get there it's never ready and he just sits there with a dumb look. More than quiet few tenants has said same thing about him. He does not take any initiative and the young lady Ashely is always eager to help but poor her it's so much that can she do seems like she's run the office u would think she's the manager. She does everything and only one answers phones which it's finally up and running for being down for a month. Bad business. I also received a late letter for the first time ever in 4 years and i never been late he said there was an error in system that it was posted to the wrong account meaning HE did but blames the computer system. I he just SITS there in his office and when u talk to him he gives a blank stare like a deer. As a manager please do better. He always apologizes and says he new and still learning, how much training u need ? hope the owners have a better etiquette training for him. There are good reviews because the communities its self isn't bad loud kids and dog poop, i like the maintenance staff Abdul is great, Soku and Bafur and the assistant manager Ashely is great. I am unhappy about this place because this manager makes it so complicated and uneasy that i have to show my face or follow up when i never i had to so much i can't goi on about it but this is very ridiculous i am unhappy
• NH

  Nikki Hart

  6 days ago
  1.0
  They don’t return call building hall ways are dirty we NEVER HAVE HOT WATER RENTEL OFFICE IS ABSOLUTELY NO HELP THE OFFICE NUMBER CHANGE ANS THEY OPEN THE RENTAL OFFICE WHEN THEY FEEL LIKE MUSIC LOUD VAPE IN THE OFFICE ON TICTOK FACEBOOK LAST THEY DONT KNOW RENT FOR LAST CALENDAR YEAR RUN FAR AWAY
• KG

  Kamryn Garner

  Oct 7, 2026
  1.0
  Avondale Overlook. I have been having numerous complications regarding this building. Starting with mice/rats in my apartment. They assisted with that but nobody had a sense of urgency regarding this hazard. I spent probably $100 trying to resolve this issue by my self because it was a lack of urgency. My next issue is I had a pipe burst in my bathroom in the middle of the night due to the building issue which caused us to have to move out early (July). Ever since then we have been in contact with Dante Brewer about the security deposit and he acts like nobody knows where it is. Only thing that's been said to me constantly is "HR had complications and the check will be sent out next week". He have been saying this since August. Now I am not getting a response and it's been about 4 days since the last time time anything was said to me, which was, "this was sent out from the accounting department via USPS and unfortunately there isn't a tracking number we can provide so you can track it accordingly". Before this last email he told me he "spoke with accounting, the check should be cut and sent out this week"... which was sept 22nd. It is now October 7th, no update!
• JY

  Jessica Yarbrough

  Aug 12, 2026
  1.0
  Absolutely the worst condition I have ever lived in bed bug infested roach infested and mold infested the office is mean and hateful to tenants they dont cate about anything going on i would never recommend living here
• SN

  Samantha Nicole

  Aug 3, 2026
  1.0
  I am extremely disappointed with Kettler's overall management of its properties. Based on my experience, there appears to be a significant lack of accountability, communication, and concern for residents across the communities they oversee. A prime example is Allium Place in Silver Spring, Maryland. Although this property has been open for less than three years, it has experienced frequent management and staff turnover, creating instability and inconsistency in service. Residents have been left without the support and responsiveness they should expect from a professionally managed community. There are ongoing concerns regarding property management, including poor customer service, delayed or inadequate responses to resident issues, insufficient security measures, limited video surveillance, and a lack of proactive efforts to address crime and safety concerns. These issues have contributed to an environment where many residents including myself feel frustrated and unsupported. Rather than maintaining the property and prioritizing resident well-being, management appears to react only after problems escalate, if at all. A residential community should provide a safe, well-maintained, and professionally managed environment, and unfortunately that has not been my experience. I hope Kettler's corporate leadership takes these concerns seriously, evaluates the conditions at Allium Place, and implements meaningful improvements in property management, resident communication, safety, and overall quality of service. I have yet to hear from corporate related to these matters. Believe the steps are a bit hard to follow up with filing grievance against rental properties. I would hope to hear soon from our state delegatess and county councils & everyone that can join in please do.

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