KETTLER

Reviews

• BB

  Boris

  Jun 29, 2026
  1.0
  I applied for an apartment at The LOREE Grand and initially had a very positive experience. I received an approval letter, selected a unit, paid the security deposit, and was given a move-in date of May 30, 2026. Based on that approval, I submitted my 30-day notice at my current residence and prepared to move. Then, just one week before my scheduled move-in, I was informed by the property manager that the Regional Manager stated my approval letter was simply "generated." No clear explanation was provided, and communication from both the leasing office and corporate management has been extremely poor ever since. I have repeatedly tried to get answers, including reaching out to the Regional Manager's supervisor, but I still have not received any real explanation regarding why my approved application was reversed or what is happening with my deposit and apartment. The lack of professionalism, transparency, and urgency in handling this situation has been incredibly frustrating and stresstul. I’ve also contacted there corp office since may and no call back or email its been over 2 months and no one has contacted me terrible company
• PG

  P Greer

  Jun 12, 2026
  1.0
  Living at 800 Carlyle has been an incredibly frustrating experience due to consistently poor management. The elevators are frequently broken, and there was a period when residents were repeatedly awakened in the middle of the night by fire alarms going off. Security is also a major concern. Packages are regularly stolen, and most recently, residents have had the pleasure of coming home to discover they cannot access their own apartments because the key fobs don’t work. This has happened twice in the past 30 days. Being locked out of your home because of ongoing access control failures is unacceptable. Management appears grossly incompetent and only capable of sending generic, AI-generated responses rather than taking meaningful action to address recurring issues. Problems persist without resolution despite repeated complaints. Additionally, management does little to enforce the property’s smoking policies. Residents openly smoke marijuana near the building, and complaints about smoking inside apartments seem to go unaddressed. For the premium rent charged at 800 Carlyle, residents deserve basic functionality, security, and responsive management. Unfortunately, this property consistently falls short on all fronts.
• JJ

  Jada

  May 28, 2026
  1.0
  I applied for an apartment at The LOREE Grand and initially had a very positive experience. I received an approval letter, selected a unit, paid the security deposit, and was given a move-in date of May 30, 2026. Based on that approval, I submitted my 30-day notice at my current residence and prepared to move. Then, just one week before my scheduled move-in, I was informed by the property manager that the Regional Manager stated my approval letter was simply “generated.” No clear explanation was provided, and communication from both the leasing office and corporate management has been extremely poor ever since. I have repeatedly tried to get answers, including reaching out to the Regional Manager’s supervisor, but I still have not received any real explanation regarding why my approved application was reversed or what is happening with my deposit and apartment. The lack of professionalism, transparency, and urgency in handling this situation has been incredibly frustrating and stressful. At this point, the process feels misleading. It is very concerning to receive an approval, pay money, make major life decisions based on that approval, and then suddenly be left without answers or housing days before move-in. I also cannot ignore my concern that my participation in the Inclusionary Zoning (IZ) program may have influenced how my application was handled. As a Black professional, the lack of communication and treatment throughout this process has left me questioning whether I was treated fairly. I strongly encourage future applicants to get everything in writing, keep records of all communications, and proceed cautiously throughout the leasing process.
• DB

  Denise Brown-Lozada

  Mar 16, 2026
  1.0
  Still awaiting a call back from several of my previous voicemails, December 14 2025, December 15 2025, and now today, March 16th, 2026.
• JR

  Julet R

  Jan 27, 2026
  5.0
  I want to give a huge shoutout to Ramos from Kettler, along with Brian, Jose, and Evan from AHC Inc / Apt Restorers CC. While I was outside shoveling ice and snow off my car, they all stopped, got out of their vehicles, and immediately jumped in to help me, without me even asking. That kind of genuine kindness and teamwork truly stood out and turned a stressful moment into a really positive experience. Ramos represents Kettler exceptionally well, and it was clear that everyone involved genuinely cared and went above and beyond.Thank you!

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