NK
Navneet Kaur
May 3, 2026
As a disabled applicant living on Social Security disability income, my experience with Stuart Apartments was deeply upsetting and felt discriminatory.
My husband and I have attached our full story and supporting evidence because no family should be treated this way while simply trying to secure housing.
Even after providing proof of my disability income, I was still asked for additional private disability-related paperwork that felt excessive, invasive, and unnecessary. Along with this, my husband was asked for sensitive immigration documents and extensive personal records in ways that made us feel singled out rather than fairly screened.
The 18-day delay, repeated document demands, and overall treatment caused significant emotional distress. As someone with disabilities, this process felt especially overwhelming, invasive, and discriminatory.
We believe disabled individuals and their families deserve dignity, privacy, and equal treatment—not fear, humiliation, or unnecessary barriers when applying for a home.
Bad and rude staff also
My family’s experience with Stuart Apartments was deeply disturbing, invasive, and unlike anything we have experienced in over 26 years living in the United States.
According to federal Fair Housing protections, housing applicants should be treated equally, respectfully, and without discriminatory or invasive practices. Unfortunately, our experience raised serious concerns about privacy violations, unequal treatment, and potential discrimination.
Our application process lasted 18 days and became filled with repeated delays, excessive document demands, and what felt like targeted scrutiny. We were asked to provide highly sensitive immigration documents, including my passport and other personal immigration paperwork, through regular email because Stuart Apartments does not offer a secure applicant portal. This alone created major privacy concerns.
Even more alarming, I have written evidence showing that Mr. Tejeda stated he was checking or verifying my immigration status through the USCIS website. In my view, this was an outrageous invasion of privacy and an inappropriate use of my personal information during a housing application process. I have never experienced anything like this before, and it felt intimidating, discriminatory, and unlawful.
My wife, who has a disability and receives Social Security disability income, was also subjected to additional requests for disability-related paperwork beyond standard proof of income. This created unnecessary hardship and felt especially discriminatory given her medical challenges.
We were also required to submit extensive bank statements and additional private financial documents in ways that felt excessive and unequal. Throughout this process, the property manager’s tone and conduct over the phone were also deeply concerning and came across as discriminatory, dismissive, and intimidating rather than professional or respectful.
The combined actions of excessive immigration document demands, statements about USCIS status verification, disability-related scrutiny, invasive financial requests, and discriminatory communication created an experience that no applicant should ever have to endure.
We believe families seeking housing deserve dignity, privacy, and equal treatment under Fair Housing laws—not fear, humiliation, or invasive treatment based on personal background. Because of these serious concerns, we are filing formal complaints with HUD, the Virginia Attorney General’s Office, and the Governor’s Office for investigation into what we believe are discriminatory housing practices.
Rude people
KA
Kevin Argueta
Apr 23, 2026
Overall, it has been a good experience from the start. I am a returning resident where I lived here for 5 years in the past. I like the community here. Mr. Anthony Tejada has been great to us. Always attentive and provides great customer service! You have an excellent leasing consultant!
MH
Martin Havens
Apr 13, 2026
Will update as my lease continues but 1 month in and concrete floors / walls are not as sound proof as I hoped. Read further since i moved the noise complaint to the end.
Some good things:
-free computers is business center for printing is very handy
-Nice gym (no roman chair though)
-responsive maintenance
-Aspen is newly renovated
-New washer /dryers in Aspen
medium things:
- getting a big moving truck into the apartment areas can be a challenge
- package locker for package delivery. amazon 50/50 delivers to the package room or to the doorstep. USPS tends to deliver to the package room. Fedex tends to deliver to the door step. Varies by delivery person. Management should look into HelloPackage and definitely more cameras within the package room, kind of an old fashioned set-up but I guess it kind of works for some people
- required parking sticker instead of by license plate
- No lights in Aspen main living area, only wall plugs activate by light switch (you need your own lighting)
- No lights in Aspen bedroom area, (you need your own lighting)
- A/C thermostats have heating, or cooling modes - no auto mode for a set temperature so I can imagine Spring or Fall will need manual switching between modes
- wall plugs in Aspen living room are not on the wall in standard locations, they are towards the bottom of the floor embedded into the base boards (never seen this before kind of weird and you'd need a picture to believe me)
-Reserved parking (someone can at any time pick a parking spot to reserve) and one day if you don't notice the fresh white paint on the spot then you're probably getting towed, not a huge deal but an added stressor in case you forget or overlook when you've been parking in the same spots for a long time and suddenly that spots becomes reserved.
Some bad things:
-No ethernet wall jacks for internet
-Even with concrete not the most noise proof
-Mailboxes don't have current residents names assigned (my old apartments did this, they put your name in the mailbox so the mailman wouldn't deliver old residents' mail, I'm getting so much mail from the lady before).
Apt 134 by the way for anyone reading this
Upstairs is a family listening to music, kids screaming, vacuuming carpet, watching soccer games and while muffled it's annoying/noticeable. Yes there is concrete but look at all the walls with plywood/drywall and consider where you'll spend most of your time. The noise travels within the Aspen through the bedroom closet, the HVAC closet, the washer/dryer closet, and the den next to the kitchen. I'm thinking about hanging up sound blanket on the walls because I'm planning on living here for more than a few years. Unfortunate I got a bad roll for upstairs neighbors. Might need to talk with them as some point. (They’ve gotten better but that could always regress)
Just kidding! Saturday I could hear the guy and girl yelling at each other, some crying, and throwing things across the room (fighting each other) 12 AM - 1 AM. HORRIBLE. Hopeful something will change.
No house training. They’re bouncing a basketball inside. Don’t parents teach to not bounce a ball inside the house anymore?
SC
Susanna Callahan
Apr 10, 2026
Rafael, had my problem with the electric plugs in my bathroom fixed in15 seconds!!
He is always knowledgeable and kind!
Thank you RAFAEL