The Main on University

Reviews

• KC

  Kobe Catarino

  Sep 25, 2026
  5.0
  Great events, great people, great place. Kristen the marketing manager is cooking with all the events she has thrown. #letKristencook
• KT

  Katie Teixeira

  Sep 15, 2026
  2.0
  The wifi doesn't work and this is not acceptable student living. I've reported it multiple times, even spoke to the provider. They were absolutely useless in fixing anything.
• JM

  Jennifer Mendoza

  Aug 31, 2026
  3.0
  Edited on 09/03/2026 On 09/01/26 we met with a Director at Cardinal via a phone meeting. She had done some research and homework and ultimately, surprisingly, they found the missing scooter. When it was returned, the brakes had been fixed and the scooter was on a setting it had never been on before (the "slow" setting). Happy the brakes were fixed but curious how that happened while sitting in storage. Also, the charger and U lock were missing. Management has made good on the value of those two items. Ultimately, we are happy with the resolution of this entire matter. It is unfortunate that we had to take this to a level above the onsite team. It seems this has been a lesson on many fronts, both sides of the situation. You should know that as a resident, you have rights along the way of your residency, most especially at move out. If something of value is mistakenly left behind, they should inventory it, set it aside, and send you something in writing that it was left and they have it. This gives you an opportunity to retrieve it quickly or, ultimately, if enough time has passed, you will then forfeit the item. We are thankful The Main ultimately gave this matter the proper attention and that his scooter was returned to him. ____________________________ Our son has lived here for going on his second year. Sure, we can say he lives in a nice apartment, but it ends there. When there is an issue, communication is less than stellar, putting it lightly. This past month, when the apartment was turned over, his scooter was left in his roommate's room. He was there the day after it was taken and immediately called the leasing team. He was told that they would look into it and get back to him quickly. No call ever came. No scooter immediately returned. When he returned for the semester roughly two weeks later, he went to the office in person. He was told essentially there was nothing they could do; 'sorry, not sorry'. -This is incorrect. The office gave the past resident of that room zero notice or warning about valuable left-behind property before clearing the room. Under Virginia landlord-tenant law (specifically VA Code § 55.1-1254), management cannot just throw away or take items immediately upon move-out without giving proper statutory notice. -Because the team skipped this notice and cleared the room, the company is responsible for the loss of this item valued at over $300. They will not reply to emails regarding this subject which is incredibly frustrating and unprofessional. We feel given the emails sent absolute lack of response, we have no choice but to share this here. Be warned, living here is a bit chaotic, and responses from the onsite team are lacking, to say the least. We will take this further as it is the principle of the matter at this point.
• AS

  August Stamper

  Aug 26, 2026
  1.0
  The Main charges a premium price tag while offering a subpar facility. The internet is horrible and half the time doesn't even work. The elevators continuously have problems that I haven't seen fixed after months. The construction is of poor quality, there are cracks popping up in my walls and this place hasn't been around but a few years. Again regarding internet, the place we found the modem/router was in one of my roommates closets with everything haphazardly thrown in there (see image attached). 3/4 of the rooms in my unit have had plumbing issues upon move-in. The cleaning job prior to move-in was also surprisingly lackluster, and in my specific case, utterly non existent (again, see images attached) They also failed to have me sign all of the proper forms upon move in. This kept me from having access to the mail room which resulted in the loss of one of my packages. This isn't a huge deal compared to everything else, but i also think the gym doesn't have enough to get a high quality workout. I prefer just walking to campus for the far superior gyms, Im paying almost $1400 before fees and utilities, and i would really expect a better living situation than where I lived for $400/month less than I am currently paying. Im incredibly disappointed in my choice to live here and actively tell people to spread the word to not stay here.
• KR

  Kendall Ross

  Aug 18, 2026
  1.0
  This place is the absolute worst place I have lived in so far. Me and my friends moved into a 4-bedroom apartment that we still currently live in to our dismay. Ever since the moment we moved in we have had constant issues with this place and I wish I was exaggerating. Our dishwasher and garbage disposal were broken the first day we moved in as well as our washing machine and dryer went out as well. They told us that it could take up to 2 weeks to get new ones which luckily it didn’t but that’s still ridiculous. Our fridge had a dent in it and our counter top was chipped as well and we had nails sticking out of walls and rooms doors getting jammed while we’re inside. Every time we complained we were met with generic responses that did absolutely nothing. If the apartment complex is expecting us to follow the lease they should be as well and yet they are not living up to the standard of living. We were tricked into renewing because we had moved on and not even a month after we got a message from them saying we should renew for next year before rates go up because they would be increasing in a few days. They told us we had until that Monday and we got the message Friday. Clearly we had only been living there for a month so we had high hopes and signed the lease which was definitely a mistake. While I understand the workers can’t do anything the management can and choose not to. I even asked for their higher ups number and they refused to give it to me and now the new lease has covered everything including stating that if anything is broken in the apartment or not up to standards they are not required to do anything about it or let us out if the lease. This place also is very confusing because they charge prices like a regular apartment but then have dorm housing rules. This is absolutely ridiculous and if you can avoid this place please do. I quite literally don’t have anything nice to say and I wish I was free from this place:)