Knoll at Fair Oaks

Reviews

• CJ

  chantel jackson

  Sep 25, 2026
  5.0
  The community is Beautiful!!! Racquel and Cheyanne are amazing! They made this transition super easy and effortless.
• TS

  Takisha Smith

  Sep 14, 2026
  2.0
  We moved into our apartment at The Knolls a little over four weeks ago. Since our move-in, we have observed multiple maintenance, health, and safety concerns. The most serious concerns involve a rotten-egg odor, gas-related issues reported Washington Gas, the water heater, German cockroaches, and electrical outlets that do not securely hold plugs. On September 3, 2026, I contacted Washington Gas after noticing a rotten-egg odor coming from the laundry room. I made the call because I was concerned about the odor and did not believe it had been treated as an urgent issue. When Washington Gas arrived, the technician told me that gas leaks had been found and that the hot-water heater was unsafe. According to the technician, the gas supply to the water heater needed to be turned off. The technician also pointed out a pipe connection that had been secured with duct tape. I was told that the tape was loose and that, if it came off, carbon monoxide could enter the apartment. These statements reflect what the Washington Gas technician told me at the time of the visit. The following conditions have also been present or observed since we moved in: Kitchen 1. The dishwasher has a musty or mold-like odor and contains standing water. Roaches or other insects were observed floating in the bottom. (Still not replaced) 2. The electrical outlet near the kitchen does not securely hold a plug and appears worn. Other outlets throughout the apartment have the same problem. (Still has not been investigated) Laundry Room 1. A rotten-egg odor was observed in the laundry room. This odor prompted my call to Washington Gas and the subsequent inspection described above. (This was taken care of after calling Washington Gas) Hall Bathroom 1. The shower rod is rusty. 2. The light fixture above the mirror is loose and crooked. 3. The mirror has black lines or other damage inside it. 4. The electrical outlet cover is cracked and appears to have been overtightened. Second Bedroom 1. The blinds are broken, with approximately three or four slats missing. The turning wand was detached and leaning against the wall when we moved in. (Still not replaced) 2.The closet door does not operate properly. The bottom swings in and out when the door is opened or closed, and the door repeatedly comes off the track. (Still not fixed) Living Room/Sunroom 1. The blinds on the sliding glass door are broken. Slats fall off when I try to close them, and the blinds appear to be installed backward. (Still not replaced) 2. The middle window screen is ripped. 3. The electrical outlet along the long wall does not securely hold plugs. (Still has not been investigated) Master Bathroom 1. The shower door is broken and is leaning against the other shower door. Rust and debris come from the broken door when the shower is running. At move-in, I was told that a replacement had been ordered, but the door remains broken. (Still not replaced) Master Bedroom 1. The electrical outlet along the long wall does not securely hold plugs. As noted above, several outlets throughout the apartment have this issue. (Still has not been investigated) Mailbox Key 2. Management provided me with a mailbox key that does not work. It appears the key was not tested before it was given to me. I am now required to go to the post office to have a working key made. This has created an additional and unnecessary inconvenience at a time when I am already frustrated by the numerous problems with the apartment. (Still waiting on my mailbox lock to be changed; the leasing office did credit me for the lock change fee. I must hold my mail and drive to the post office weekly to pick up my mail.) We have also observed German cockroaches in the apartment still having issues; I just saw one crawling into the microwave vent. This condition was not known to us before move-in. If we had known about the cockroaches and the gas-related concerns reported by Washington Gas, we would not have agreed to move into the apartment.
• CG

  Celil Buğra Genç

  Sep 8, 2026
  1.0
  i lived in here for one year, literally terrible. Maintenance sucks. They don’t fix anything. We had washer and dryer issue for 4 months. It hasn’t been solved. A lot of bugs around all units. Crazy expensive and pricy as well. Office employees rude. I asked them to key to be able to check my mail box, they didn’t give me. I had some important mails. They didn’t let me check ( there is nobody still lives in there) Highly disappointing, price doesn’t worth.
• CS

  C Sunny

  Sep 1, 2026
  4.0
  So far so good. Move in went very smoothly. So far there’s only a little noise here and there from above neighbors walking(not too bad) and there is some loud noise due to children (when playing)which can be expected as long as it’s not too excessive. I like the walking path, clubhouse, swimming pool and fitness center.
• JR

  julie robinson

  Aug 23, 2026
  1.0
  I’ve had this open work order since October 2025. At that time, I was told the windows and the sliding glass door needed to be replace. Fast forward to June/July of this year and I’m told they don’t have the money to replace them but they can put window insulators (or whatever they’re called) to help keep the weather out as well as replace both screen doors. That was schedules for over a month ago, got cancelled twice and hasn’t been rescheduled.