Fairfax Square

Reviews

• AG

  Amanda Gomez

  1 day ago
  5.0
  llevo 4 años en este lugar y a sido muy agradable vivir aquí no ay delincuencia es un lugar tranquilo y muy limpio todo el personal de la oficina son muy amables en especial Alfredo tuvimos un pequeño inconveniente este mes y el trato de ayudar en todo momento su atención y su paciencia nos iso sentir muy bien estoy muy agradecida y también el personal de mantenimiento son muy amables y responsables en su trabajo en especial carlos el vino arreglar varias cosas en mi apartamento y iso un excelente servicio y también el personal de limpieza ellas mantienen muy limpio la entrada al apartamento …la piscina el gimnasio todo está disponible para los rentantes nos tratan muy bien la verdad recomiendo este lugar para cualquier persona que ande buscando un buen lugar para vivir gracias
• IH

  Imtiaz Hussain

  Jul 17, 2026
  1.0
  The property is good. The manager is horrible. The manager is not professional. He is very rude.
• SN

  Sherny Nueveonce

  Jul 16, 2026
  5.0
  Waaaao dure aproximadamente 5 años viviendo aquí en la comunidad de Fairfax Square van Metre Y Realmente me voy con el corazón en la mano a otro estado …! Pero antes de irme quiero darle las gracias a todo el Staff de trabajo desde las chicas que limpian las escalera hasta los de mantenimiento en especial a Geovanny y su hermano a Mr Happy day (Cornell) Y al team de la oficina en el leasing office Mateo(Matthew) eres increíble y súper positivo todos en tu team en especial James el cual me facilitó el lobby una vez para yo hacer una entrevista y tomar unos videos gracias James ,son ustedes muy humanos eso y muchas cosas más hicieron de esta comunidad un lugar inolvidable Los vecinos son muy pacíficos por aquí no se ve delicuencias ni actividades peligrosas podemos caminar a cualquier hora y nos sentimos seguro! Gracias por todo I wish you have a happy Day 🥰
• DA

  Devin A

  Jun 25, 2026
  2.0
  I lived in a townhouse here back in '21-22. We had a freak storm one night and our home was struck by lightning. The bolt went down our chimney, started a small house fire, and took our power out. After having the fire department inspect the home (which they could not really do as we didn't have access to the attic) I called the emergency maintenance team to either have them check the integrity of the house that night or the following day. This team had no idea our house even existed and hung up on me when I tried to explain what had happened. I informed the leasing office of this the next day and they apologized and promised to send someone out to check on the house - this also never happened. I was very disappointed at how the Van Metre emergency maintenance team and the leasing office handled this experience and am very glad to not be living there anymore. Also one of the pool daybeds gave me a rash
• KA

  Khawla Alsamman

  Jun 21, 2026
  1.0
  I previously lived in this apartment complex for three years and had a very positive experience, which is exactly why I decided to return. Unfortunately, my experience this time has been completely different and far below my expectations. Before signing the lease, I was shown a specific apartment, but after I signed, I was assigned a different unit. That was disappointing, but the bigger issue was the condition of the apartment and the inconsistent information I received from the leasing office. One of my main concerns was the carpet because I have pet allergies. I specifically asked whether the carpet had been replaced. I received several different answers. First, I was told that their policy is to replace carpets every 3–4 years unless there is significant damage, but that they always perform a deep cleaning. After I explained that I am allergic to pets, I was assured that the carpet had been replaced. However, when I moved in, the apartment had a strong pet odor, and it was obvious that the carpet had only been vacuumed. When I raised the issue, I was told that their records showed the carpet had been replaced two years before my move-in date. Later, I received an email stating that it had actually been replaced only three months before I moved in. The conflicting information was frustrating, and I ultimately had to hire a professional cleaning company to clean the entire carpet myself. The maintenance experience was equally disappointing. On my first time turning on the kitchen sink, I noticed water dripping underneath. I reported it and was told someone had fixed the issue. However, when I later tried to wash a cup, I discovered it was not a drip at all—it was a significant leak. I went directly to the leasing office, where I was told it was considered an emergency and that maintenance would be sent immediately. No one show-up. I waited until after 7:00 PM and still had not heard from anyone. I called the emergency maintenance line and was again assured that someone would come, but no one showed up. I was unable to use my kitchen, prepare dinner, or even get water from the sink. The following morning, the leak was still ongoing. I called the emergency line again and was told they would follow up. Two hours later, after hearing nothing, I called back because I was extremely frustrated. Maintenance finally arrived around 1:00 PM the next day, nearly a full day after I had first reported what management themselves described as an emergency. What disappointed me most was not just the delays and miscommunication, but the complete lack of accountability. At no point did anyone apologize for the inconvenience, the conflicting information, or the fact that I spent my first day in the apartment unable to use my kitchen due to a major leak. Based on my previous experience here, I expected much better. Unfortunately, the current leasing and management team has been unprofessional, unresponsive, and difficult to trust. I have attached a video showing the severity of the leak.