Arbor Crest Apartments

Reviews

• LB

  Lydia Banks

  Mar 19, 2026
  5.0
  Living at Arbor Crest apartments has been a wonderful experience. The manager is fantastic and the maintenance staff is excellent. I would highly recommend these apartments to any one.
• TT

  T

  Mar 17, 2026
  5.0
  I am writing this review to share the excellent customer service experience we’ve had with the property manager at Arbor Crest. Lisa has been incredibly helpful; she demonstrates outstanding customer service skills, stays organized, communicates clearly, and always follows up within a reasonable time. Since meeting Lisa last year, my mother has been eager to move to Arbor Crest, and she is anxiously awaiting her move in date. Thank you, Lisa, for providing A+ customer service. It’s truly rare to find someone so dedicated and professional these days.
• JR

  Jan Russo

  Mar 1, 2026
  1.0
  Lived at this apartment for 3 1/2 years. Very sketchy and in my opinion not a safe environment. I had a yellow substance growing on my bathroom walls for 1 1/2 years before something was done about it, even though I put on my move in sheet the bathroom’s condition looked like a bathroom in a tenement. The faucet in the shower and the sink were filled with something black, I was told to use bleach??? There is very little apartment preventative maintenance done at these apartments. Also, in my opinion, there is nothing done to address safety issues. I had ring cameras surrounding my apartment. People trying to pry open bottom apartment windows, police chasing a person through the courtyard, stolen cars bing dropped off in the parking lot and a shirtless man trying to open the building door to name just a few. When I reported these incidents to the property manager I was asked “did you report to the police”. No letters sent out to address these issues with the residents, and to give the residents a heads up. Also the buildings are NOT secure. Residents give out the door key code to everyone, delivery drivers, Amazon drivers, maintenance workers, etc. In a senior facility, in my opinion, you need a package pickup area so there are not strangers, roaming the buildings. Another thing is beware that even though you sign a lease, stating the rules and regulations for the property, the property manager can make additional new rules, by buildings and not for the whole property. When looking for a new apartment, I specifically asked about this and was told the rules that I needed to abide by were in the lease that I was signing. If my mother was still alive, I would never let her live here!
• JR

  Jim Russo

  Jan 31, 2026
  1.0
  We have lived at Arbor Crest apartments for 3 1/2 years. First year was ok, the last 2 1/2 years have been very challenging. The first issue, which has caused us to have to take a buyout of our lease, at the cost of 3k is that all of a sudden, 2 months after I had signed a new lease, the windows in the common area of the Dogwood building were bolted shut because of 2 residents complaining. The buildings are not smoke free, I was told when I came to look at the apartment that the windows could stay open and there was only smoking in apartments. I assumed this was no big deal, the windows were cracked, only on nice days, summer time, etc. and we purchased 2 air purifiers for our apartment. Well boy I was wrong. Is this illegal, no but it is immoral and arrogant that the Property Manager and Landmark Properties think that they should have control over my health. Second hand smoke kills. To think that smoke doesn’t penetrate in apartments is very naive - I had one resident tell me when he opened his coat closet after the summer, all his coats smelled like smoke. The smell of food in the hallways stink, and bacteria smells! When the hallways are cleaned, and I use the word cleaned very loosely it still smells. The carpet is disgusting and I have never once seen the stairs mopped. Smoking and other smells 100% go into other peoples apartments. When my neighbor cleans his oven, my apartment smells like his oven. When the property manager was questioned- we were told that she can do whatever she wants in the common areas, even if it is not in the lease you sign. Landmark properties confirmed this and then stopped communicating when we went looking for a compromise. This is senior housing with many older people that have health issues, immune compromised, respiratory, heart etc. I don’t think they realize what an un- climate controlled, barely ventilated hallway can do to your health. If you plan on living here and need elevator assistance you could run into trouble if you live on the upper floors. The elevator in the Dogwood building has not been working since 12/20/25. To me this is unacceptable in a senior facility. Arbor Crest has a cat problem. My wife has been trying for 1 year to catch the cats and get them to the SPCA. She has gotten 2 and took them to the SPCA and they have been adopted - there are 4 left that she has been trying to get before we move in 2 weeks. The last 2 weeks she has been putting small amounts of food in the parking lot so they would come closer. It was working until the maintenance people started putting salt on top of the food. That is poisoning the cats. Who does that? The apartment complex has no amenities. There is a deck, with a grill - tables have never been cleaned unless a resident cleans them, Gazebo ripped with ripped screens. The office, ie clubhouse, is maybe open Monday-Thursday 9-12. I will never understand how you close the whole clubhouse for a “zoom” meeting when you have an office with a door you can shut. When we moved here the clubhouse was opened Monday-Thurs till 3 when the maintenance guy went home he locked up. I realize this is an independent living senior community, but Arbor Crest, for what they charge and what you don’t get, should make some kind of arrangement with older residents to shovel out cars when there is bad weather like this last storm. Even the handicapped parking spots were horrible shape. A resident told me, I did not hear it myself, but they ask a worker if he could plow the snow out of a handicap space, and his answer was not unless Brian tells me to. My question is why hadn’t Brian already told him to, this was 3 days after the storm. My last comment is in my opinion these apartments are not worth1500, 1600, 1700 or 1800 dollars and if you get in here on a cheap rent, they will quickly raise it. My rent went up an average of 100.00 a year. I would not recommend this apartment complex. We are fortunate that we can move, but that is not the option for all the residents here. Do better Arbor Crest!
• KW

  Karen Waters

  Jan 7, 2026
  5.0
  Property manager and grounds crew are always very kind when I visit this community!