The Sully

Reviews

• MM

  MH

  2 days ago
  1.0
  The Sully is NOT Pet friendly. Newly installed air fresheners in the lobby are making my dog sick. My dog began vomiting after walking through the lobby, and our veterinarian advised us to avoid the areas of exposure. Unfortunately, residents with pets cannot safely enter or exit the building without encountering these machines. This is a serious concern for residents with pets, and management needs to reconsider the use of these air fresheners.
• HA

  Hani A.

  2 days ago
  5.0
  Since I moved into this apartment complex, the leasing office and maintenance staff have been tremendously helpful. Rashid and Daniel are always willing to address any maintenance issues, and I can’t speak highly enough of the professionalism of the leasing office.
• TB

  Theresa Bitetto

  5 days ago
  5.0
  We are loving our experience with the Sully so far. The building is beautiful, and the apartment is everything we could ever need. I want to give a special shout out to Saied at the leasing office. He was already amazing on our tour, and he has been nothing short of fantastic for the move in process. We showed up late to our scheduled move in, and he was so understanding. He stayed late to make sure we had everything we needed—and this was a Friday night! We felt terrible, but Saied truly cared about us getting everything we needed. Saied alone is a reason to move here! We love him and the Sully!
• AS

  Ayishetu Salifu

  5 days ago
  5.0
  Outstanding Service at The Sully – Special Thanks to Saied! I would like to express my sincere appreciation for The Sully, especially Saied, for his outstanding professionalism, patience, kindness, and exceptional customer service from the very first day I stepped into The Sully. Throughout the entire application and move-in process, Saied was incredibly helpful, responsive, and supportive. He took the time to listen to my concerns, answer my questions, explain the requirements, and guide me through each step. Even when my application involved some unexpected challenges and additional documentation, he remained patient, professional, and willing to help me find a way forward. What stood out most to me was his willingness to go the extra mile, his respectful communication, and his genuine commitment to helping me. Moving into a new home can be stressful, but Saied made the experience much easier and more reassuring for me. I truly appreciated his consistent support and the way he treated me with respect and understanding throughout the process. Employees like Saied make a real difference in a resident's experience and reflect positively on the entire community. I am grateful for his dedication and would also like to thank The Sully management team for their assistance. Thank you, Saied, for your exceptional service. You truly deserve recognition for your professionalism and the care you show to residents and prospective residents. I am happy to call The Sully my new home!
• TR

  Tarsha Reeder

  Sep 23, 2026
  2.0
  While this property is absolutely beautiful and conveniently located in close proximity to Wegmans and the highway , unfortunately, that is where the positives end. Integrity Concerns: I would say that the chaos began after moving in but even my move-in was chaotic and disorganized. I had to make multiple unprompted physical visits to the leasing office just to receive basic updates to my application progress and next steps because my emails and calls went entirely unanswered. There was always a different excuse offered for these events, needless to say the red flags and signs were already visible indicating that I had chosen the wrong property to call home yet again but I was already committed to the move. Three days after moving in, I noticed that I was locked out of the resident portal. It took three weeks and multiple trips to the office to resolve this. Once I gained account access, I noticed what I initially thought was a $500 balance, only to discover it was actually a credit. Management had overcharged me $500 in move-in fees. I know you’re wondering, how in the world did that happen…well I’m still wondering the same thing. Neither the leasing agent nor the general manager notified me when they eventually noticed the error. Instead of refunding the overpayment, they instead applied it as a rent account credit. To date, despite multiple inquiries, no one has offered an explanation or an apology regarding this matter. This lack of accountability and reliance on excuses in place of corrective action is a standard operational pattern for this staff. Privacy & Safety Concerns: Tenant privacy is not respected at this property. Maintenance entered my unit to close an open work order 17 work days after the initial visit without any advance notice, without me being home and without leaving any written communication behind to inform me that they had entered my apartment. I only learned they entered my apartment because I stopped them to ask when they would be returning to complete the work order. According to my lease agreement maintenance is only permitted to enter the home without advance notice in emergency situations, a broken ice maker doesn’t constitute an emergency by any stretch of the imagination. Following this incident and after confirming with the assistant property manager that there were no written restrictions, I installed a Ring doorbell camera on my door because I wasn’t comfortable with maintenance just entering my unit at their leisure. While in the 3rd month of my lease agreement and 3 weeks after I installed the camera, I received an email from management stating residents weren’t permitted to have Ring doorbells on the exterior of their doors. We’re also not permitted to have, door mats or door wreaths or any other exterior door décor. None of this was ever communicated during my tour, at move-in nor is it stated anywhere in the lease. Apparently at this property emails sent via management are law binding documents above what’s stated in the lease agreement. I have inquired several times yet no member of staff has provided a direct response regarding where these rules are legally documented. Broken Communication/Lack of Basic Customer Service: Customer service at this property is greatly lacking. Staff regularly prioritizes touring prospective residents over addressing the needs of current tenants. Emails are routinely ignored, forcing residents to go to the leasing office in person. When you do speak to staff, they give conflicting, inaccurate answers to the same questions, and can rarely recall previous conversations. Trying to get direct, factual answers from management is a draining, frustrating cycle that yields no actual solutions. I won’t even mention the fiasco that resulted from me requesting an additional key for my unit in an emergency situation, needless to say I finally received the key I requested 4 days later at a cost of $100. Reasonable accommodations are NOT a real thing here. Again the property is beautiful, but if I had to choose again I would easily choose another property.

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