The Sully

Reviews

• JJ

  Jennifer Jones

  Jun 26, 2026
  5.0
  We've had a wonderful experience at The Sully so far. The apartment is beautiful, the amenities are excellent, and the community has been everything we were hoping for. One of the highlights has been the outstanding service from Saied. He has been incredibly welcoming from day one, always remembers our names, and genuinely makes residents feel valued. He took the time to show me how to access the loading dock for moving day and furniture deliveries, which made the process much easier. During our walkthrough, we identified a couple of maintenance items, and he made sure they were addressed quickly. It's clear that the team cares about the resident experience, and Saied is a great example of that. We're very happy we chose The Sully!
• FJ

  Felicia Jackson

  Jun 24, 2026
  5.0
  I leave this review with high regards. Saied Hlewa took me on my tour. I loved the spacious apartment and ammenities the property has are beautiful. His attention to detail decorum is exceptional and his expertise comes with esteemed knowledge of the property. Needless to say, I did decide to move to the Sully and I'm slowly settling into my new home. Saied's professionalism is outstanding. In addition, Kettler has certainly gained a great employee that has become a true asset for their representation and brand. Very Respectfully, Felicia Jackson
• RL

  Richard Lee

  Jun 24, 2026
  5.0
  I was looking for a new place to live and wanted to find something that was close to work and I looked into the Sully and I met Saied Hlewa, who is a leasing agent there. He was absolutely amazing and super helpful with the entire application process and answered all of my questions all throughout the process. Saied made me feel welcome even before I moved in. I got approved and I’ll be moving in to the Sully next week. I’m truly grateful to Saied for all of his guidance and assistance and help that he provided.
• EE

  elham

  Jun 23, 2026
  5.0
  Me and my daughter were looking for a place to call home, I was impressed with this apartment complex, the entire team is always trying to keep it clean and fixing things right away, and the customer service and the relationship between us and everyone who works for this company is like a family, Fatima and Saied are caring and super nice to us. Tracy (manager) is so professional respectful, kind , responsive, and genuinely cares about residents. I really enjoy living at this apartment property, and one of the biggest reasons is how consistently clean and well cared for it is. The manager and staffs ( Tracy , Fatima and sweet Saied who is always kind and helpful to us) are truly amazing -they go above and beyond, show real care for residents, and take great pride in keeping the community spotless and welcoming. I highly recommend the sully community to everyone who wants to have a great, safe and best environment apartment building to live in Honestly, this is the first time l've actually felt like I am getting what I pay for . I definitely recommend the sully to anyone looking for a quality apartment in chantilly
• MM

  Mour

  Jun 3, 2026
  1.0
  I strongly advise prospective residents to think carefully before signing a lease at The Sully. While the property appears attractive during the tour process, our experience has been marked by a lack of transparency, unexpected fees, poor communication, and ongoing operational issues. One of the biggest concerns has been the lack of transparency during the leasing process. During our tour, we were told that amenities such as the Sky Lounge were included in the monthly amenity fees and that we simply needed to notify management if a gathering exceeded six people so the space could be blocked off. What was not disclosed was that reserving the space would cost $200 per hour, with a maximum reservation period of four hours, and that exceeding that time could result in a $500 per hour penalty. These are significant costs that should be clearly communicated before a lease is signed. Access to the building is another ongoing frustration. Residents are only provided with a single key fob per unit. If additional access is needed, residents are directed to use the building’s mobile app instead. However, the app comes with a mandatory $20 monthly fee that residents cannot opt out of. Unfortunately, the app is unreliable. It frequently takes one to two minutes to recognize that you are within range before doors can be unlocked. Even more frustrating, many amenity doors still do not function properly through the app. Residents have been told this is due to an unresolved construction-related issue. The building opened in August 2025 and these issues remain unresolved nearly a year later. The most concerning experience occurred over Memorial Day weekend and highlighted what I believe are serious management and accessibility issues within the building. The Sully consists of two separate buildings, each served by only a single elevator. Over the Memorial Day long weekend, the only elevator available to residents in our building was placed on priority status for another resident’s move-in. By Monday, no active move-in activity appeared to be taking place, yet the restriction remained. When access issues arose involving an elderly guest, a guest with a newborn child, and two pregnant guests, our calls to management and requests for assistance went unanswered. We requested escalation to building supervision and received no response. Management’s response states that efforts were made to balance the needs of all residents. However, restricting access to the only elevator serving an entire building for a three-day holiday weekend demonstrates a lack of consideration for residents and visitors who rely on elevator access. This decision created barriers for individuals who required the elevator to safely access the building and its amenities. Given the impact on the broader resident community, it is difficult to understand how this decision reflected meaningful consideration of all residents’ needs. The circumstances gave the appearance that the convenience of a single move-in was prioritized over the accessibility and mobility needs of the rest of the building. Whether intentional or not, the outcome was the same: residents who depended on elevator access were left without reasonable accommodation, and requests for assistance went unanswered. Additionally, there is no intercom or guest entry system that allows residents to remotely buzz visitors into the building. Every guest, delivery driver, contractor, friend, or family member must be met in person at the entrance. Building maintenance and cleanliness have also been disappointing. Garbage is frequently left on the floor of disposal rooms, and the garbage chutes regularly become stuck or unavailable. My review reflects my actual experience as a resident and is intended to help prospective renters make an informed decision.

Frequently Asked Questions About The Sully