Clayton Homes

Reviews

• AA

  AK

  5 days ago
  1.0
  **⭐ If I can give less than one star I would — A Homebuyer's Nightmare: Defective Home, Endless Delays, and Lack of Accountability** I am sharing my experience with Clayton Homes in Ashland, Virginia, to warn prospective buyers about the serious problems I have encountered throughout my homebuying and installation process. What was supposed to be an exciting milestone for my family has turned into months of frustration, financial hardship, and disappointment. I purchased a brand-new manufactured home from Clayton Homes (Dec 2025), expecting professional installation, quality workmanship, and compliance with applicable building codes. Instead, my experience has been plagued by serious construction deficiencies, delays, and what I believe has been an unacceptable lack of accountability. **Here are just some of the problems we have encountered:** - **Defective foundation installation:** The original foundation work raised serious concerns and required corrective work. Subsequent inspection and compliance issues resulted in a county halting any additional work. - **Structural damage:** During installation, a structural beam was damaged, and the home developed noticeable flooring and leveling problems before we ever occupied it. - **Independent engineering findings:** A licensed professional engineer I hired documented structural deficiencies, foundation concerns, and other construction issues. - **Repeated delays:** Despite Clayton representatives inspecting the property and acknowledging concerns, we have continued waiting for their engineering findings, proposed solutions, and meaningful progress. - **Financial hardship:** These delays have resulted in additional financing expenses, engineering costs, storage expenses, and other financial burdens while we remain unable to move into the home. Perhaps most disappointing is that these issues occurred **before we ever moved into our supposedly brand-new home.** After months of delays, numerous communications, inspections, and the involvement of legal counsel, we are still waiting for an acceptable resolution. I believe customers purchasing a new home deserve transparency, competent workmanship, timely communication, and accountability when things go wrong. **My advice to prospective buyers: Do your homework. Hire your own independent inspector and structural engineer, document everything, and do not assume that a brand-new home has been properly installed simply because the dealer tells you so.** I am sharing this experience because no family should have to go through what ours has endured simply to receive the safe, properly installed home they paid for. **We bought a dream. Clayton Homes delivered a nightmare.** I sincerely hope Clayton Homes takes responsibility and resolves these issues fairly. Until then, I cannot recommend this dealership based on my experience.
• PL

  Pam Lester

  Oct 6, 2026
  1.0
  i love my home but i hate the service they don't take care of the things that need to be fixed the sub contractors they use don't care all my sinks leaked it looked a child did the Sheetrock they had to touch up the siding the paint didn't match and a few other things so don't waste your time look somewhere else
• LJ

  Leroy Jones

  Jun 22, 2026
  1.0
  First if your thinking about Clayton, run! 6 months still no house. They've knowingly left us homeless jumping arpund airbnbs for months. For the last 3 weeks the house is sitting in my driveway with weeks worth of empty promises from the Manager Ket. They finally poured filters and they were wrong. Of course way to shallow and then had to fight them to fix it and still not sure if it's right and according to they're own specs it's to shallow. They only barely went 12 inches and here in VA 18 to 24 is standard for frost. This was suppose to be done by March. Nope! Its almost july as I write this review. We started this house last year and going on 8 months with no end date in site. This was suppose to be easy according to Ket when he came to property last yr. Everyone in my area of Spotsylvania that has dealt with them says the exact same thing. Run!
• MA

  Makeda Anderson

  Aug 9, 2022
  5.0
  My experience with Dave D was great, from the time he took over, he was nice, professional, genuine friendly & honest. We often spoke about 2-3 times a week & weekly updates with staying on track for our target date for the home which was actually quicker than I expected. I read the reviews & see some negative comments, but a part of buying a house is being an active customer & working with your salesman on meeting your needs, goals & expectations of your home. Dave D did not disappoint & he lacked in no areas for helping & guiding me through all the right resources through my process. My home is amazing & everything I asked for I received.

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