Stratford at Southern Towers

Reviews

• GB

  Gsbaha Bsbsbs

  Oct 8, 2026
  1.0
  Absolute nightmare of a complex. If you value your mental health, stay as far away from Stratford as possible. Management doesn't care, communication is nonexistent, and maintenance issues are ignored for weeks (our AC broke during the hottest week and nobody cared). Special shoutout to Sydney dealing with her customer service is a punishment. She is completely incompetent, dismissive, and loves to ghost residents once she makes an empty promise. Do not waste your time and nerves here. Pay a bit more and rent from people who actually respect their tenants.
• LS

  Lilian Saraiva

  Oct 8, 2026
  1.0
  Extremely disappointing and unfair experience at Stratford Apartments! My husband was inside the car simply trying to pay for parking through the Pango app. While he was doing that, someone photographed our license plate at 7:51 PM. He completed the payment at 8:01 PM and went upstairs to our apartment. According to the towing receipt, our car was towed at 8:09 PM, AFTER our parking payment had already been completed! We have screenshots, photos, payment confirmation from Pango, and the towing receipt proving these times. Despite paying for parking, we were still forced to pay $180 to get our car back! This honestly feels like harassment. Are residents expected to be robots and pay instantly, without even having a few minutes to open an app and complete a payment? How is this reasonable? We paid BEFORE the car was towed! This is completely unacceptable and incredibly frustrating. We expect Stratford management to take responsibility, investigate this situation, and refund our $180. Residents deserve fair treatment, not to be penalized for taking a few minutes to complete a legitimate parking payment.
• A

  Оля Усова

  Oct 7, 2026
  1.0
  Save your nerves and look for housing anywhere else. Living here has been an absolute nightmare from day one. The entire leasing staff treats tenants like a nuisance, and management is a complete joke—zero accountability and zero customer service skills. The apartments themselves are falling apart: plumbing leaks, broken appliances, and an AC unit that gives up the moment it gets hot outside. And good luck getting maintenance to show up. But hands down, the absolute worst part of this complex is Sydney from the Ashlawn office. Honestly, dealing with her is the worst thing that has ever happened to me. She is completely useless, acts like you're bothering her just by being there, and whenever you bring up an issue, she just rolls her eyes, mutters empty promises, and ghosts you completely. Trust me, pay an extra hundred bucks somewhere else and save yourself months of misery. Avoid this place like the plague.
• II

  Igor Igor

  Oct 2, 2026
  1.0
  If you are thinking about moving here, I strongly advise you to rethink your decision. The office staff are completely unprofessional. If I performed my job the way they do, I would be fired immediately, but here, doing a poor job seems to be encouraged. If you are being lured in by their low prices, I promise you—it is not worth it. The air conditioning barely works—maybe 1 in 10 apartments actually has a functioning unit. To top it off, rats and roaches come as a "pleasant" bonus to your apartment. The worst agent you could possibly deal with here is Sydney. Ask anyone around, and they will tell you how she handles problems (which is not at all). Her classic response is just, "Yeah, yeah, I'll try to take care of it." I could write a lot more, but it simply wouldn't fit here. If you have another option, even if it's a bit more expensive, choose wisely and don't make the same mistake I did.
• ML

  Mimi Li

  Sep 29, 2026
  1.0
  This place was an absolute NIGHTMARE. Trust the negative reviews, and more importantly, talk to current residents before signing a lease. Only consider living here if: 1. You love animals and insects. Be prepared for a lot of mice and roaches, regardless of which floor you live on. If you think living on a higher floor means you’re safe from them, you are wrong. 2. You enjoy waiting for elevators—or taking the stairs. The elevators were frequently out of service, which meant long waits or having to take the stairs. 3. You don’t mind unexpected water shutoffs. The building’s water boiler seemed to have ongoing issues. During my one year there, there were multiple unexpected water shutoffs. Imagine getting ready to go out or go to work and suddenly having no water to shower, you either have to go with oily hair and unwashed skin or completely change your plans. 4. You love the heat. The AC wasn’t turned on until sometime in May, regardless of how hot it got inside the apartment. At one point, I had a fever, and the lack of AC made things significantly worse. I ended up having to visit urgent care. A few other experiences: 1. Leaking kitchen sink: My kitchen sink was leaking, and it took approximately 2–3 weeks to get it fixed. During that time, I had to wash my dishes in the bathroom. 2. My apartment lock was removed while I was away: When I returned, I discovered that my lock had been removed, leaving a hole where the lock had been—large enough for someone to see through. 3. Security deposit: It took months to receive my security deposit back after I moved out. These were not minor inconveniences. They affected my basic living conditions, comfort, and sense of security throughout my time there. Do yourself a favor: talk to current residents before signing a lease.