Mason at Van Dorn

Reviews

• BB

  Biscayne Blaze

  4 days ago
  1.0
  They like to tow cars. They like paint things over. The like the look of hills of garbage. Roaches are there friends. Like Lipstick on a Pig. How is rent now 1900 on a studio. Let a basic low rent be just that. Don’t luxury it and let it fall apart at the same time. I’m just a guest here, praise the Lord!
• OY

  Orhan Yıldız

  Aug 26, 2026
  5.0
  I recently moved into the Mason Apartments; it is a truly beautiful, clean, and well-maintained complex, and the residents are respectful and polite. I would like to extend a big thank you to Mr. Hicham—he is a friendly and respectful person who was incredibly helpful during my move. Everything is exactly as he described, with nothing missing. God bless you, Hicham.
• CG

  car Gallardo

  Aug 13, 2026
  5.0
  Vivo en estos apartamentos y la verdad me siento muy contenta con mi experiencia. Es un lugar tranquilo, cómodo y agradable para vivir. Me gusta mucho el ambiente, la limpieza y la sensación de seguridad que encuentro aquí. Además, el espacio es bonito y acogedor, lo que hace que pueda sentirme como en casa. Estoy agradecida por el lugar donde vivo y por todo lo que este hogar representa para mí. Sin duda, ha sido una experiencia muy bonita y recomendaría estos apartamentos a quienes buscan un lugar cómodo, tranquilo y agradable para vivir.
• NB

  Nerly B

  Aug 7, 2026
  1.0
  Be Careful: The Apartment You Rent May Not Be the One You Actually Get! I decided not to rent at Mason at Van Dorn because my experience with the leasing process was extremely disappointing. Less than two weeks before my scheduled move-in date, I was informed that the apartment I had selected was no longer available. The only solution offered was an alternative unit that was not the one I had chosen. I specifically selected a top-floor apartment, which was an important factor in my decision. There was another top-floor unit available, but instead of taking responsibility for the mistake, they expected me to pay the higher rent instead of covering the difference themselves. I don’t believe that was a fair way to handle a situation that was not caused by me. It’s now been a week, and I’m still waiting for the refund of my $100 application fee that the leasing office told me would be returned. I have already received the refund of my holding fee, but not the application fee. Based on this experience, I decided not to move forward with renting there. If this is how issues are handled before becoming a resident, I can’t imagine how they would be handled after moving in. I hope my experience helps future renters make an informed decision. I also want to mention that Mayra was very kind and professional throughout the process. I do not blame her for what happened, as it seemed that the decisions were coming from higher management. Unfortunately, the people in charge, including Luz and the other manager, were not very helpful in resolving the situation. The approach felt like: “take the apartment we are offering or leave and we will refund your money.” However, a week later, I am still waiting for the refund that I was promised.
• AS

  alia sharifi

  Aug 3, 2026
  5.0
  I would like to recognize Henry at the front desk of Mason at Van Dorn Apartments for his outstanding dedication and commitment to helping residents. Henry is hardworking, professional, and truly goes above and beyond to make residents feel supported and valued. Recently, my brother needed assistance getting a new parking sticker for his new vehicle after his previous car was involved in an accident and was no longer available. Unfortunately, the process with the Resident Services team became very frustrating. He was repeatedly asked to provide the previous parking tag, even though he explained that the vehicle had been totaled in the accident two months earlier and the old tag was no longer available. He provided documentation regarding the accident, but the situation still became unnecessarily stressful and time-consuming. Thankfully, Henry stepped in and helped resolve the issue. His understanding, patience, and willingness to assist made a very difficult experience much easier. He showed what excellent resident service should look like—listening, being respectful, and finding solutions. Thank you, Henry, for your professionalism and for making a positive difference for residents at Mason at Van Dorn. Your efforts are truly appreciated!