Elms Kingstowne

Reviews

• LL

  Lili

  Aug 8, 2026
  1.0
  We are veterans and mature adults, and unfortunately, based on our experience, we cannot recommend this apartment community. Since moving in April, we have experienced repeated maintenance problems, including a dishwasher issue that was initially misdiagnosed. The dishwasher was replaced unnecessarily before the maintenance manager and personnel determined that the actual problem was the circuit breaker. We also experienced ongoing noise disturbances from neighboring residents during late-night and very early-morning hours, with what we felt was an inadequate response from the office until repeated complaints. Another significant current issue involves water entering through the window during periods of heavy rain, as well as a malfunctioning washing machine that will not clear the soap from the clothes and will not drain all the water. A junior maintenance employee, Johnathan, was sent to address the washer. Unfortunately, we felt that his conduct at times during the visit was unprofessional and that the washer problem was not properly resolved. The situation became even more concerning when Ms. Dawn Webster, the property manager, spoke with my wife by telephone. My wife was attempting to explain her concerns regarding the maintenance visit and the fact that the washing machine was still not operating properly. According to our experience, Ms. Webster responded by making false statements about my wife's character that were inappropriate and unfounded, rather than concentrating in addressing the underlying maintenance concern. We found this interaction extremely upsetting and felt that my wife was treated disrespectfully when she was simply trying to obtain a resolution to an ongoing problem with the washer. Ms. Webster falsely insulted my wife’s character rather than addressed professionally Johnathan’s unprofessionalism and the ongoing issue with the washer. Later, a maintenance supervisor, Augusto, personally observed the washer failing to properly rinse detergent and leaving water and soap on our clothes. He indicated that, given the washer's age (25-year-old washer) a replacement would be appropriate instead of trying to fix the circuit panel. He also acknowledged to us that he has observed Johnathan being out of line sometimes when doing maintenance in other apartment units. However, Ms. Webster later in an e-mail refused to replace the washer and suggested using detergent pods when the issue was not the soap that we have used for months as we never had previous issues until the washer started malfunctioning. Ms. Webster was gone for the weekend and leaving us with a malfunctioning washer without being able to wash clothes. We found this response particularly frustrating and insulting because it contradicted what we had personally observed and what the maintenance supervisor, Augusto, had observed during the full wash cycle. At this point, we still do not have a properly functioning washing machine. Overall, our experience has involved repeated maintenance issues, disturbances, poor communication, and a lack of professionalism from some members of management and maintenance. We encourage prospective residents to carefully consider these experiences before moving here as they will attack you and make false statements when you bring issues.
• BG

  Brenda Gamez

  May 4, 2026
  5.0
  I’ve been living at Elms of Kingstowne for over two years, and I absolutely love it. Both the office team and maintenance staff are consistently friendly, responsive, and willing to go above and beyond to help residents. I’ve lived in several apartments over the years, and none have come close to the level of care and attention I’ve experienced here. The team truly makes a difference, and it shows in the overall living experience.
• DW

  Dan Weiner

  Apr 30, 2026
  5.0
  I've enjoyed my time at The Elms at Kingstowne. I just renewed my lease to extend my stay. The staff is exceptional. The grounds are well kept. The location is ideal and near restaurants, groceries, other activities, etc.
• JE

  Jenny E

  Apr 30, 2026
  5.0
  I absolutely love visiting this community! My friend lives here, and every time I come by I’m impressed with how beautiful and well-maintained everything is. The grounds are always clean and clearly cared for, which makes such a difference. There’s also a great sense of community, they host a lot of resident events, which is such a nice touch and really makes the place feel welcoming and lively. After spending so much time here, I’m actually planning on moving to the community myself. Highly recommend!
• KK

  Kat

  Apr 30, 2026
  5.0
  I’ve had such a great experience visiting this community! It’s clean, quiet, and feels really well-kept, which makes it so enjoyable to spend time there. The leasing staff is very friendly and answered all my questions. One of the best parts is the location is that it super convenient and close to so many great stores and restaurants. You’ve got places like TJ Maxx, HomeGoods, CAVA, Giant, Wegmans, and plenty of other retail and dining options just minutes away. It’s also really close to the Metro, which makes getting around incredibly easy. Overall, it’s a peaceful and convenient place to live, and it’s definitely at the top of my list!