Windgate at Bountiful

Reviews

• JB

  Jake Buck

  Jul 9, 2026
  1.0
  If I could give this place a zero star I would! They have complete lack of communication. I’ve tried calling the office throughout the year during business hours repeatedly and never got an answer. Michelle the office manager must be used to getting complaints because she acts like you’re attacking her anytime you try to talk to her. It’s easier for her to ignore your phone call then send you an email to respond. I got this apartment in complete shambles. Utensil drawer fell off the first time I opened it. All the trim in the bathroom is eroded and falling off. My father who’s a plumber said the toilets are not up to code and as you’d expect the apartment flooded twice. They charged me $100/mo for cable tv and after the first month we never had cable. Joe their poor maintenance guy is the only great thing they have going for them. They over work him and probably under pay him. He’s the only one who’s ever been pleasant to work with. To top it off I’m waiting for a response to see how much of my deposit id be getting back. Come to find out I owe them more money. They tell me I have to pay with a check, so I tell them I’ll figure it out and get them paid. The next day I have a debt collector calling me. That definitely hit my credit for no reason, I haven’t ignored them or given them any idea that I wouldn’t pay. Horrible experience
• RT

  Ryan Tran

  Jun 3, 2026
  1.0
  Called and messages many times about apartment questions and availabilities. Office has never once picked up the phone except for some AI robot that is not helpful. We have not once heard back either from “Michelle” or the any office staff.
• SS

  Susan

  May 21, 2026
  1.0
  Stopped in an ask to look at an apartment today. The lady in the office yelled out her office door she had no time to show us anything. Would never rent here she was not nice.
• JW

  Jodi Wilkerson

  Mar 9, 2026
  5.0
  I’ve had a great experience living at Windgate at Bountiful Apartments. The community is well kept, quiet, and a really comfortable place to call home. One of the biggest reasons for that is the amazing staff. The manager, Michelle, is absolutely wonderful to work with. She is professional, kind, and always willing to help. Any time I’ve had a question or needed assistance, she has been easy to talk to and quick to respond. She truly cares about the residents and does a great job making sure everything runs smoothly. Joe from maintenance is also incredible. He is very skilled, friendly, and always does excellent work in the apartments. Whenever a repair is needed, he takes care of it quickly and makes sure everything is done right. It’s clear he takes pride in what he does. Overall, Windgate at Bountiful is a great place to live thanks to the hardworking and caring staff. I really appreciate everything Michelle and Joe do to make this community such a positive place to live.
• LL

  LytleLounge

  Feb 28, 2026
  1.0
  I had a very negative experience living at these apartments. The first issue I had, is when I went to use their pool, my family had come in from out of town and I walked through the lobby to get to the pool rather than using my key to get into the pool. The manager Michelle walked out and aggressively said in front of my family “Never do that again! where is your key?!” I walked up and explained that I misplaced my key, and figured I’d be allowed to use the pool due to being a resident and I did address the fact that my rent continues to be raised and that’s wrong. She then kicked myself and my entire family out of the pool. The rent I signed on for was around 1,450.00 by the end of my stay the rent was raised to nearly $1,700.00. All residents were also paying $100.00 to a media package we didn’t even have access to. One night, my heater went out completely during winter, and days prior I reached out to maintenance to tell them that I could smell that something was burning in the furnace and they did not come and help. My family had to spend days at a hotel due to not having heat. My wagon was stolen by someone and I had been away from it for only 10 minutes. Police are at the property often. The most unfair and frustrating event is Around $1,300 was stolen from my account by the leasing manager. My rent was paid IN FULL by check at the first of the month- and the property didn’t mark rent as “paid” so their app Flex, deducted the amount. I went directly to Michelle and asked for a refund, and her response was “we don’t do refunds” handle it with Flex. Flex said they would not refund the amount as the Windgate property has the funds. I sent multiple emails frankly demanding they gave my money back and they won’t. I’m a single mom of two and the fact that they wouldn’t refund the money I had already paid was wrong. I do not trust any of the management here. Do not rent from this peppery. I’m beyond grateful to be out of these apartments.