Promontory Place Apartments

Reviews

• JJ

  J Jaquez

  3 days ago
  5.0
  I wanted to take a moment to recognize Maxine for her help with some recent issues at the property. I had some plumbing concerns that she made sure were addressed, and she was very helpful in keeping me informed throughout the process. She was also very informative when I had questions regarding the towing issues and took the time to explain the situation clearly. While these types of issues can definitely be frustrating and inconvenient, I understand that they are not a reflection of the staff or the work they do. Maxine and the staff have been helpful, professional, and responsive whenever I’ve needed assistance. I really appreciate the communication and the effort they put into helping residents work through these situations. Thank you, Maxine, for all your help!
• SK

  Sude Korkut

  Jul 31, 2026
  1.0
  When we moved to Utah, we toured nearly ten different apartment communities. The main reason we chose this place was because we were assured on the first day that we would be able to park both of our vehicles inside the garage. The manager told us this directly. However, about a week later, on move-in day, when we asked for parking permits for our vehicles, we were told that one of them had to be parked outside. When we reminded management that we had specifically been told both vehicles could be parked inside, they responded, “We never said that.” By that point, it was already too late because we had been rushed through the lease-signing process and asked to sign everything very quickly. Even though our vehicle was registered in their system and the parking permit was clearly displayed, it was still towed. We had to pay hundreds of dollars to get it back. When I spoke to the manager about the situation, she told me, “You should have told us before you paid. Now there is nothing I can do.” I believe that if someone claims they could have helped before the payment was made, they should at least be willing to try to find a solution afterward. What made the situation even worse was the way we were treated. The manager blamed us for what happened and sarcastically said, “Your rent is coming up too.” Our rent was due in two days, and after having to pay the towing fee, we were already worried about how we would manage the rent payment. As we were leaving, she repeated the comment in a mocking way. At that moment, I realized that I could no longer communicate with her in a respectful or productive way. We also asked why our vehicle had been towed despite having a valid permit, while unauthorized vehicles were still parked inside the garage. At first, we were told that towing inside the garage had not started yet and would begin soon. However, when I explained that I had seen the tow truck inside the garage two days earlier, the response changed to, “Yes, towing has already started inside, and several other vehicles have been towed.” The answers were inconsistent and contradictory. This was not our first problem. On move-in day, we were told that the pool would open in three weeks. After three weeks, we were told it would open the following month. Since then, every time I have asked, the answer has always been “next month.” We have now lived here for nearly three months, and there is still no visible progress on the pool. When I asked why there had been no progress, I was told that it was up to the construction team and that management could not interfere. If these amenities are still unavailable and there is no clear opening date, I do not understand why residents are being charged as though all amenities are fully available. This property is marketed toward low-income residents, yet it feels as though management is constantly looking for ways to charge additional fees. When we said we wanted to move out because of these ongoing problems, we were told that we would have to pay the equivalent of two months’ rent. Think very carefully before moving here. Everyone may seem helpful during the first week, but do not allow yourself to be rushed through the lease. Read every page and every section carefully before signing. Most importantly, get every verbal promise in writing.
• CS

  Chaney Soulé

  Jul 30, 2026
  1.0
  I am writing this review to help anyone considering moving here. My experience has been incredibly disappointing. My car was towed from the parking garage. I was told it was because my vehicle registration was expired, even though my registration had been renewed and the updated documents were still being mailed to me from another state. At no point was I given a warning or an opportunity to explain my situation before my vehicle was towed. Because of this, I was unable to make it to work and was faced with a $350 towing fee that I simply could not afford. As these are low-income apartments, unexpected expenses like this can be financially devastating for many residents. I spent the entire day trying to contact management for help or guidance, but I could not reach anyone who was able or willing to assist me. The lack of communication and support was extremely frustrating, especially during a situation that had such a significant impact on my ability to get to work and handle my daily responsibilities. What was even more concerning was watching tow trucks patrol the parking garage and tow vehicles shortly after residents parked. It created the impression that enforcement is prioritized over communicating with or helping residents avoid costly situations. If management is going to enforce parking and registration policies this aggressively, residents should receive clear communication, reminders, or warnings beforehand—especially when there may be circumstances outside of their control, such as waiting for registration documents to arrive by mail. If you live at these apartments you will eventually have your car towed because this company Swift towing, is driving through the parking lot daily to find vehicles it can tow and charge. Sitting, waiting, and preying on people to make a parking mistake so they and these apartments can cash in. Why would anyone want to live somewhere that has someone standing by waiting for you to screw up and the reward is to the company they partnered with to collect. Renters beware!! Based on my experience, I cannot recommend living here. Good communication, fair treatment, and support for residents should be basic expectations, and unfortunately, I did not experience any of those. If I had known how difficult it would be to get help and how these situations are handled, I would have chosen to live somewhere else. I hope management improves its communication and policies so future residents don't have to go through what I did.
• ET

  Elias Tamalpais

  Jul 30, 2026
  1.0
  Very predatory landlords. First moved in after being told verbally AND written in the lease that the gas is paid for by the owners. Then one week after move in we got an illegal notice saying we need to put gas in our name and show proof within a week. Only after complaining to management did they give us the 30 days legally required and acted like that was a favor. Maxines only response was “it’s legal, it’s in the lease”. Then I noticed cars getting towed from the parking lot that they told us to park in. The tow truck driver instructed me that we need to have stickers proving we are residents and he is only towing non residents who he sees parking and walking elsewhere, I got the sticker from the office and the was towed the next week for my registration being late. Again “it’s in the lease”. They act within the law but squeeze the tenants in this low income property for more money left and right. Lastly they told us the pool and gym would be open before we moved in and we are now 2 months past that and it’s not even close to finished. Just be aware to not trust what they say and get the lease a day before you sign and read through it. When you go to sign the lease in person maxine flips through the pages saying “this is nothing important” then later expects you to have studied it front to back.
• AY

  Ali kemal Yıldız

  Jul 29, 2026
  1.0
  I rarely leave negative reviews, but after this experience, I believe future residents deserve to know what happened. Before signing our lease, the first question we asked was whether we could park our two vehicles on the property. Management told us yes, and that played a big role in our decision to move here. However, on move-in day, we were told to park our second vehicle in the property’s outdoor parking area instead. Management collected my vehicle’s license plate, make, and model, so my car was already registered in their system. Despite having a valid parking permit, my vehicle was towed because the person checking the parking area failed to notice it. My car was parked exactly where management instructed us to park. A simple check of their own records would have prevented all of this. When I came home that night, my car was gone. I thought it had been stolen and immediately called the police. I then tried to contact security but couldn’t find anyone. Later, I was told the area wasn’t under security’s responsibility. The next morning, however, management confirmed that it was part of the property. I want to be fair to the security officer because he has always been respectful and helpful. I believe this incident reflects poor communication between management and the security team. It was also concerning to learn that there are no security cameras covering the area where vehicles are towed. Since the leasing office was closed, I had no choice but to go to the towing company at around 4:00 a.m. to retrieve my vehicle. I had to pay $450 to get my car back and still had to be at work by 5:00 a.m. I also attend college full-time while working full-time. This preventable mistake cost me money, sleep, time, and unnecessary stress. The towing company’s staff was rude and refused to take responsibility for the minor damage to my vehicle. The next morning, management told me, “You should have contacted us before paying the towing fee.” That wasn’t possible because the office was already closed when I discovered my car was gone. Instead of an apology or a solution, no one accepted responsibility. What disappointed me most was the lack of coordination between management and the towing company. If registered resident vehicles cannot be verified before being towed, residents should not be paying the price for management’s mistakes. I’ve also regularly seen unauthorized vehicles parked inside the garage. Meanwhile, my vehicle—with a valid permit and already registered in the system—was towed. That gives the impression that the rules are not enforced fairly or consistently. Mistakes happen, but good management takes responsibility and works to resolve them. Unfortunately, that was not my experience. I’m sharing this review so other residents don’t have to go through what I did. I will be pursuing this matter through the appropriate legal channels and seeking compensation for my financial losses and the damage to my vehicle. I hope management improves its procedures and treats residents with the fairness and professionalism they deserve.