The Flats at Riverwoods

Reviews

• CS

  Chad Sorensen

  Sep 13, 2026
  1.0
  I had a deeply disappointing experience with the Management at the Flats in Provo. Due to an unexpected medical emergency and hospitalization, I was forced to vacate my apartment early. Instead of showing any empathy or working with me regarding my medical situation, management immediately hit me with a $5,000 charge for breaking the lease.There is a complete lack of compassion, flexibility, and communication from the front office during a major life crisis. I highly recommend looking elsewhere if you want to live somewhere that treats residents like human beings rather than just a paycheck.
• BP

  Brooklyn Paris

  Jul 10, 2026
  5.0
  Maddie and Desi are amazing!! They really go above and beyond and are so kind. The property itself is absolutely stunning and one of the best in the area. I'm surprised they aren't charging more. Highly recommend
• RH

  Randy & Sherrie Hobbs

  May 4, 2026
  5.0
  Outstanding! Excellent tour! Would love to live here
• CT

  Charlie Taylor

  Apr 20, 2026
  1.0
  I am trying to advise people that are thinking of moving here, this is not sour grapes. These are facts. When you move in they will tell you that you will have to pay an additional around $100 for utilities. Those amounts change every month then all of a sudden you will see a charge like common area maintenance for 18 dollars that you have never been mentioned in your lease or talked about they just throw it in, this is unethical and it is quite illegal. Let me give you one fact sewer charge in the city of Provo the base charge for residential is 19.00, they recently upgraded the sewer charge which we pay for monthly per unit to 42.00 that is 120 percent approximately that we pay in an apartment building over a residential unit. They invent charges all the time and change the amounts. I called the corporate office 15 times without any response if you call the corporate office, if you stay in the line long enough it will just disconnect. 15 calls and no response at all. The phone will just disconnect, that should tell you they don't care. You can not get a hold of the corporate office it is impossible but there is a saving Grace in that there is a regional manager named Lisa that is excellent. I could not find my package In the mail room for months. The manager was upset at me that I left an empty box in the mail room. I decided to be mature and remove the empty box I left in the mail room. I had been missing a package for a month. When I moved my empty box, behind it was my missing package of a month. I'm assuming and it is a good assumption that she stuck the package I had been looking for behind the empty box, assuming if I put the empty box in the garbage I would find my lost package. The only assumption because of where my lost package was, is that she hid my package out of vengeance. Another time is my package was gone I asked her about it and she said you'll have to talk to the person that delivered it or the seller, I had a feeling that she was not telling the truth. I went down to the maintenance area and my package was hidden in a corner of the maintenance area, I went in to the maintenance area and picked my package up I immediately confronted her, she yelled at me was very upset that I had gone into the maintenance area. She threatened me with eviction for Violating community policies and screamed at me. There are better options than this place to live, it would be a great place but you will not have peace U will be bombarded with emails and texts on what you should and shouldn't be doing, yet they can't even keep the stairwell clean, I've given up asking them. It requires effort to just live peacefully here. Yet for a one bedroom I am out appr 2k per month.
• DJ

  Davis Johnston

  Oct 7, 2025
  2.0
  The Flats at Riverwoods have beautiful apartments at a fantastic location. However, these benefits are mitigated by unqualified and inexperienced management. They will constantly make fine threats to residents via mass emails but not follow the own requests (picking up dog poop). They will take days to respond to maintenance requests. If the system used to get into the doors goes down, they won’t even apologize. They’ll just send a reminder that everyone should also have a physical fob and not rely on the app, which they use as a selling point doing your tour. On a more personal note, we moved out after living here for four years. We deep cleaned the entire place, and paid a professional carpet cleaner. After we moved out I was surprised to see we lost our whole deposit. I reached out to ask why, and they said there were stains on the underside of the carpet, when I asked for pictures they sent me a zip file with a flats employee login to see, when I asked for pictures outside of the zip. They ignored me and sent me to collections. If your okay with being micromanaged by incompetent staff, then this is a solid option for you. You really can’t best the view

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