Community Solutions & Sales

Reviews

• BS

  Ben Shuford

  Aug 8, 2026
  1.0
  This is quite possibly the worst / most incompetent company I’ve ever dealt with - every one of the one star reviews here is legitimate. We’ve been requesting a key fob for our pool for 9 months and still don’t have one - they’re always very quick to give you an excuse and/or apology, but their execution is atrocious.
• IT

  Igraine Thiel

  Jul 30, 2026
  1.0
  Terrible—one of the worst HOAs I've ever had to deal with. The communication is awful, and the enforcement of the rules is completely inconsistent. They approved the exact fence I want for my neighbors but denied it for my house. I even showed them photos of a home in the same community with the same house model, the same lot size, and the same fence design, but they still refused my request. It feels like the HOA does whatever it wants instead of applying the same standards and rules to every homeowner. I'm beyond disappointed with how unfair and inconsistent this process has been.
• SS

  Skylar Shyu

  Jul 24, 2026
  1.0
  They have been less than useless and extremely incompent in assisting my HOA to help facilitate façade repairs in my building. In part due to how unqualified the previous maintenance worker (Nick C) they assigned to us, we're now dealing with a backlog of issues plaguing the building. Skipped fire alarm inspections and facade repairs being delayed ad nauseum barely scratches the surface. I absolute do not blame some of my neighbors of lawyering up, because at some point, enough is enough.
• CA

  Cathy Allen

  Jun 5, 2026
  1.0
  Terrible company with horrible policies. They stopped sending us monthly statements, turned off our autopay with no notice, then continued to accrue late fees. They didn't call or email advising the auto pay was off. Now they sent us to collections after making on-time monthly payments for 20 years. They mailed us 3 letters to an old address, which I found that we DID provide them our new address, they failed to update it in their system. Completely unprofessional and no decency. Update: I requested details on why my statements and auto pay were turned off, what outreach efforts were made, to turn on back on statements and reestablish autopay, its been 2 weeks and no response. They do not answer their calls, so getting a response other than the message they tacked onto this review is an issue.
• LW

  Lacee Williams

  Jun 3, 2026
  5.0
  Community Solutions has top notch customer service! There was a mistake made on our HOA account and I was fortunate enough to work with John Lott who went above and beyond to get everything resolved! John was kind, professional, and his follow through and communication was excellent! Thank you again John for your help! Keep up the great work!